Goode's Custom Garage & Auto Detailing

Business Response to a Complaint Complaint ID#: *** Company Name: Goode's Custom Garage & Auto Detailing Company Contact: *** *** Company Phone: *** Company Email: *** Person Who Sent the Complaint: *** ***
Staff Member: Response: I worked on the customers car twice and didn't charge him a penny for laborThe kits that I install are all plug and play kitsThe kit did not work due to a wiring issue in his stock headlight harnessI offered to try to trace it down for the customer after trying to research what the problem may beCustomer wanted a refund after the refund time frame was outI offered to give him a 50% refund out of my own pocket and eat the rest of the money because I would now have a kit that I couldn't do anything withCustomer stated to just send him the product and that would be fineI got busy at the shop and forgot to mail the product back to himProduct was shipped out March and he should receive it on March 23rdI have emails stating that the customer just wanted the product back if need beSent on: 3/23/12:51:PM