First off, I would like to say that all this information is incorrect When the spouse called the office on Tuesday the 22nd after hours, I answered the phone She said she needed a service call for no heat upstairs I offered to come right out for $which covers the trip charge, and diagnosis (never did I tell her that I would take off the service charge if there was a repair done) She agreed to the amount, but did not want me to come out until Friday Friday the 25th I went to the service call, diagnosed the issue, and got the repair cleared with the husband for $before any other work was done The husband paid the $in cash as I was writing the invoice when I noticed he was short the $for the service call He questioned it, and I informed him that I told his wife there was a charge for coming out, and that it covered the trip and diagnostic fee He agreed and paid the remainder, and signed the invoice Later that night I received a call from the husband saying he felt taken advantage of because I didn't take off the service fee We discussed the conversation I had with his wife, but since he felt so bad about it, and because he was a repeat customer, I offered to send him a refund for the $Monday When he called the office, he was told he would have his check by the end of the week The check has been sent out already I am blown away by these allegations What is bait and switch about when you called me to come fix your furnace, and give you the pricing for everything up front? I myself can't say enough about people who get there issue handled immediately, and refunded for something they were never promised, just to keep them happy, and they turn around and stab you in the back by going on line to bad mouth you, and throw around words like criminals If we were criminals why would you call to have us come back to your house for repairs? You should have received your check by now Have a great day.***
Revdex.com: The company sent me a check as I requestedThe amount sent is correct, $for the service callThe receipt that the company sent to the Revdex.com was altered, adding some things that Do Not Appear on my copyThis step is typical behavior for the unethical company that "got caught" by this consumer and (I) would not allow the company to rip me off, as attempted, with cover upAgain, the service charge was to be $79.00, not $89.00; and the amount of the service charge was to be removed for the "repair of $for a job consisting of min., and the part cost was $to $max., and they probably paid less for the partFinally, [redacted] added the amount of $on the service contract, only after I paid in "cash" the amount of $Very deliberate and dishonest, and in my opinion, criminalI settled for the amount of $and will never do business with themNice profit margin, but greed got the better of the company; min., $Wow! Bait and switch business modelTom
Goodfellas does guarantee any work performed The technician that was at the house doing the service replaced a capacitor for the fan motor, and recommended replacing the igniter Other than that, there were no further issues found The customer did not want the igniter replaced, so it was left alone After days, the customer called back wanting us to return to the house for free to "just listen to a sound the furnace is making" He was informed that there is a $fee for the trip charge, and diagnostics He stated at that time that he would not pay anything extra to fix any issues past or present that are found He was told that was OK, however he still need to pay for a technician to go to the house to let him know what the sound wasWe do not pay our techs to go on free service calls to simply listen to a furnace, that is why there is a trip charge
First off, I would like to say that all this information is incorrect When the spouse called the office on Tuesday the 22nd after hours, I answered the phone She said she needed a service call for no heat upstairs I offered to come right out for $which covers the trip charge, and diagnosis (never did I tell her that I would take off the service charge if there was a repair done) She agreed to the amount, but did not want me to come out until Friday Friday the 25th I went to the service call, diagnosed the issue, and got the repair cleared with the husband for $before any other work was done The husband paid the $in cash as I was writing the invoice when I noticed he was short the $for the service call He questioned it, and I informed him that I told his wife there was a charge for coming out, and that it covered the trip and diagnostic fee He agreed and paid the remainder, and signed the invoice Later that night I received a call from the husband saying he felt taken advantage of because I didn't take off the service fee We discussed the conversation I had with his wife, but since he felt so bad about it, and because he was a repeat customer, I offered to send him a refund for the $Monday When he called the office, he was told he would have his check by the end of the week The check has been sent out already I am blown away by these allegations What is bait and switch about when you called me to come fix your furnace, and give you the pricing for everything up front? I myself can't say enough about people who get there issue handled immediately, and refunded for something they were never promised, just to keep them happy, and they turn around and stab you in the back by going on line to bad mouth you, and throw around words like criminals If we were criminals why would you call to have us come back to your house for repairs? You should have received your check by now Have a great day.***
Revdex.com: The company sent me a check as I requestedThe amount sent is correct, $for the service callThe receipt that the company sent to the Revdex.com was altered, adding some things that Do Not Appear on my copyThis step is typical behavior for the unethical company that "got caught" by this consumer and (I) would not allow the company to rip me off, as attempted, with cover upAgain, the service charge was to be $79.00, not $89.00; and the amount of the service charge was to be removed for the "repair of $for a job consisting of min., and the part cost was $to $max., and they probably paid less for the partFinally, [redacted] added the amount of $on the service contract, only after I paid in "cash" the amount of $Very deliberate and dishonest, and in my opinion, criminalI settled for the amount of $and will never do business with themNice profit margin, but greed got the better of the company; min., $Wow! Bait and switch business modelTom
Goodfellas does guarantee any work performed The technician that was at the house doing the service replaced a capacitor for the fan motor, and recommended replacing the igniter Other than that, there were no further issues found The customer did not want the igniter replaced, so it was left alone After days, the customer called back wanting us to return to the house for free to "just listen to a sound the furnace is making" He was informed that there is a $fee for the trip charge, and diagnostics He stated at that time that he would not pay anything extra to fix any issues past or present that are found He was told that was OK, however he still need to pay for a technician to go to the house to let him know what the sound wasWe do not pay our techs to go on free service calls to simply listen to a furnace, that is why there is a trip charge