I am writing this review based on a recent experience I had at Tracy Motors between January and now This is specifically against Sales Consultant Steve Dwyer (508-503-1986) and Sales Manager Paul Barton (508-503-1986) This dealership is located at Samoset Street in Plymouth, MA I have tried resolving this on my own with this establishment, but given the situation has been ongoing for over two months, I am also posting a review in hopes that it prevents this from happening to someone else This was by far the worst experience we have had buying a car or anything else for that matter We had a lease vehicle that was coming to the end of its term and we were contacted by Tracy Motors to see if we were interested in trading it in early for another vehicle In the beginning of January, my wife went in and dealt with Steve Dwyer, who we have bought two previous cars from with no issues She was looking at two vehicles, a Cadillac SRX and a Chevrolet Impala She sat down with Steve and the Sales Manager, Paul Barton, and they negotiated a price for the Cadillac She fell in love with this car, they sold her this car, and then “all of a sudden”, Paul realized they already sold that vehicle and unfortunately, it was no longer available I am not sure how this happens, but I have heard of this tactic being used at other dealerships from friends and family Steve and Paul assured my wife that with a down payment they would have another SRX at Tracy and the miles would be within miles of the original car they promised her for the same price A week went by and were heard nothing We called and we were told that they could get us that car, but it had a lot more miles and would be $2,more dollars! We eventually went back to Tracy, and another sales manager blamed the “mix up” on Steve and Paul, saying these two lied to us when they said they could get us another SRX for that price At this point, we were already so fed up, we told them we wanted our deposit back and we changed our focus to an Impala My wife went in and drove an Impala with Steve, she told him exactly what she wanted, and he said he had it I talked to Steve on the phone about numbers and he kept coming back with price per month I asked Steve what the car cost to purchase and he said HE DID NOT KNOW Are you kidding me? Any time I asked Steve a money question, or told him the numbers didn’t match up to what he said the car would cost over all, his response was that he doesn’t deal with numbers for work I find that to be an odd comment - YOUR ENTIRE JOB IS A NUMBERS GAME Steve told me that in order to get all the incentives, I would need to finance through them at 4% interest rate, which I find absurd because we have excellent credit, AND I found an interest rate of 1.74% through DCUWhen I went in the next day, he not only switched the vehicle that my wife picked out (which we were unaware of), but he also kept me there for another few hours while he changed the pricing around AGAIN (I had already spoken to him for an hour on the phone the day before regarding this) He also came back at the end and said the interest rate was 4.9% and seemed confused when I told him the day before he said 4%Keep in mind, the only reason we were still dealing with them at this point is because of the lease we had with them After finally purchasing the Impala (which was not the car my wife fell in love with when we first came in), I wrote a review and received an immediate response from Paul This would be the only time I heard from Tracy in a timely mannerPaul said that he was on vacation at the time of the negotiations for the Impala and was unaware of the situation, but promised us a vehicle at a specific priceHe asked us to come back into Tracy so that they could make it right My wife told Paul that what would make her happy would be the Impala that she originally told Steve that she wanted AFTER THE CADILLAC WAS CLEARLY NOT AN OPTION Paul told her that he would be able to do this, but needed to wait a couple of weeks for February and the new incentives to come out Unfortunately for us, we took them for their word and did not get this in writingWe made the mistake of taking people for their word during this process, a mistake we will not make again The beginning of February came and went and we again had to contact Tracy to see what was going on They said they did not have that Impala, but that they would be receiving it from another dealership A few more days went by and still nothing We contacted Tracy during the week of February 5th and we were informed that the vehicle would be at Tracy no later than February 15th We informed them that our first car payment was due on the 14th to which they told us not to worry about because the bank gives you a 10-day grace period and they will have taken over the vehicle by that time We again had to call Tracy on February 13th and Paul said he was going to have to call back on Tuesday (the day the car payment was due) and that we were his top priority We did not hear back from Tracy until I contacted General Motors on February 16th directly to inform them what was going on Due to the fact that Tracy told us they would have the car before our first payment and would be taking our current car back (which did not actually happen), we were late on our first car payment Steve called back on Friday the 17th; however, we missed the phone call and asked Steve to call back Monday due to us being away We had still not heard back from Steve as of March 21, I was able to get in touch with Paul by phone on February 23rd and he said that he never promised to have that vehicle and he can’t get that vehicle until he sells another Impala I cannot comprehend how this place is still in business if this is how they treat people They clearly have an inability to give straight answers, and they have always blamed the constant issues on someone else Paul said Steve hasn’t gotten back to us because he hasn’t had good news to tell us, but after all this, that is not an excuse to keep people in the dark Time and time again, they promised something by a certain time and could not come through Paul said that he is able to do these things for us, but not in the time frame we want At this point, all I want is for other people to not have to go through what my wife and I went through with these people They need to be held accountable Paul said that he would be willing to put a moon roof in our current car (after it became clear that we were not going to get the OTHER Impala my wife was promised) to which we originally agreed to so that we could move on I currently have in writing this offer, stating the moon roof would be complete the first week of March I heard from Paul again on February 28th (through text – how professional) saying that he was going into a meeting and would let me know how we were moving forward I sent a couple of text messages over the next few weeks and left a voicemail, but didn’t hear back from Paul until March 17th He explained that we could move forward with a purchase/moon roof The more we thought about it, the less we wanted to have a hole cut into our car, not to mention if something went wrong with it (electrical/leaks) I would have to be insane to want to complicate this situation any further, and I want nothing more than to never have to deal with Tracy motors and Paul & Steve again To continuously lie and be deceitful in business is just wrong and they did it time and again They cannot be trusted and the only thing they care about is the dollar (though Steve isn’t a NUMERS GUY) in front of them The fact that Paul thinks its acceptable to respond days later is just disrespectful and we will not be back to this location
made appointment with dealer cause check engine light was onservice was performedThey had my vehicle for weeks for a hour jobI was told the day of picking up my vehicle that the technician blew a brake line on the test drive which was verified at an independent service station as being totally FRAUDULENT!!!!!! Since picking up my vehicle, it is not operating correctlyOwner [redacted] is aware of the problem and after meeting with him in person and talking on the phone he seems to be very interested in blaming something else on the vehicle instead of taking care of the situationMade a statement to me that he is not in the business of performing free services93A letter sent for 10,which is replacement value of my vehicle that his dealership has rendered untrustworthy and not operating correctly
This negative experience is credited to Paul B [redacted] and Paul was not even my salesmanHaving been insulted with Paul's rude and demeaning customer service I took my business next door to [redacted] *nd purchased a hybrid before the close of businessGot a better vehicle for a better price with real customer serviceWhile this sale may not mean anything to your business one thing is certain, Paul's unprofessional approach will cost this company many more sales going forwardI will say my salesman Dave went above and beyond to try and mitigate Paul's discriminatory remarksThank you for your time today, [redacted]
This negative experience is credited to Paul B*** and Paul was not even my salesmanHaving been insulted with Paul's rude and demeaning customer service I took my business next door to *** *nd purchased a hybrid before the close of businessGot a better vehicle for a better price with real customer serviceWhile this sale may not mean anything to your business one thing is certain, Paul's unprofessional approach will cost this company many more sales going forwardI will say my salesman Dave went above and beyond to try and mitigate Paul's discriminatory remarksThank you for your time today, ***
made appointment with dealer cause check engine light was onservice was performedThey had my vehicle for weeks for a hour jobI was told the day of picking up my vehicle that the technician blew a brake line on the test drive which was verified at an independent service station as being totally FRAUDULENT!!!!!! Since picking up my vehicle, it is not operating correctlyOwner *** *** is aware of the problem and after meeting with him in person and talking on the phone he seems to be very interested in blaming something else on the vehicle instead of taking care of the situationMade a statement to me that he is not in the business of performing free services93A letter sent for 10,which is replacement value of my vehicle that his dealership has rendered untrustworthy and not operating correctly
This is in regards to my on going issue for the last months regarding my *** I purchased it in March of
Over this timeframe the cab in my truck has been vibrating rapidly from time to time, usually every 3-trips , on the highway between speeds of 60-A good friend of mine had the same exact issue on his truck and I looked this up online and this has been a concerning issue for a lot of other customersThe technician yesterday even mentioned word of this being a known issue
months ago when I first brought the issue up, I took my truck to *** Chevrolet in Plymouth, MAThey did a road force test, perform tire rotation and balance , checked the bearings of the vehicle and said was everything was fineHowever, the issue still persisted to happen
When I brought my truck in again about months ago to the same dealership, they said they would do another road force test on the tires and that it would cost $375! Why would I have something done
I am writing this review based on a recent experience I had at Tracy Motors between January and now This is specifically against Sales Consultant Steve Dwyer (508-503-1986) and Sales Manager Paul Barton (508-503-1986) This dealership is located at Samoset Street in Plymouth, MA I have tried resolving this on my own with this establishment, but given the situation has been ongoing for over two months, I am also posting a review in hopes that it prevents this from happening to someone else This was by far the worst experience we have had buying a car or anything else for that matter We had a lease vehicle that was coming to the end of its term and we were contacted by Tracy Motors to see if we were interested in trading it in early for another vehicle In the beginning of January, my wife went in and dealt with Steve Dwyer, who we have bought two previous cars from with no issues She was looking at two vehicles, a Cadillac SRX and a Chevrolet Impala She sat down with Steve and the Sales Manager, Paul Barton, and they negotiated a price for the Cadillac She fell in love with this car, they sold her this car, and then “all of a sudden”, Paul realized they already sold that vehicle and unfortunately, it was no longer available I am not sure how this happens, but I have heard of this tactic being used at other dealerships from friends and family Steve and Paul assured my wife that with a down payment they would have another SRX at Tracy and the miles would be within miles of the original car they promised her for the same price A week went by and were heard nothing We called and we were told that they could get us that car, but it had a lot more miles and would be $2,more dollars! We eventually went back to Tracy, and another sales manager blamed the “mix up” on Steve and Paul, saying these two lied to us when they said they could get us another SRX for that price At this point, we were already so fed up, we told them we wanted our deposit back and we changed our focus to an Impala My wife went in and drove an Impala with Steve, she told him exactly what she wanted, and he said he had it I talked to Steve on the phone about numbers and he kept coming back with price per month I asked Steve what the car cost to purchase and he said HE DID NOT KNOW Are you kidding me? Any time I asked Steve a money question, or told him the numbers didn’t match up to what he said the car would cost over all, his response was that he doesn’t deal with numbers for work I find that to be an odd comment - YOUR ENTIRE JOB IS A NUMBERS GAME Steve told me that in order to get all the incentives, I would need to finance through them at 4% interest rate, which I find absurd because we have excellent credit, AND I found an interest rate of 1.74% through DCUWhen I went in the next day, he not only switched the vehicle that my wife picked out (which we were unaware of), but he also kept me there for another few hours while he changed the pricing around AGAIN (I had already spoken to him for an hour on the phone the day before regarding this) He also came back at the end and said the interest rate was 4.9% and seemed confused when I told him the day before he said 4%Keep in mind, the only reason we were still dealing with them at this point is because of the lease we had with them After finally purchasing the Impala (which was not the car my wife fell in love with when we first came in), I wrote a review and received an immediate response from Paul This would be the only time I heard from Tracy in a timely mannerPaul said that he was on vacation at the time of the negotiations for the Impala and was unaware of the situation, but promised us a vehicle at a specific priceHe asked us to come back into Tracy so that they could make it right My wife told Paul that what would make her happy would be the Impala that she originally told Steve that she wanted AFTER THE CADILLAC WAS CLEARLY NOT AN OPTION Paul told her that he would be able to do this, but needed to wait a couple of weeks for February and the new incentives to come out Unfortunately for us, we took them for their word and did not get this in writingWe made the mistake of taking people for their word during this process, a mistake we will not make again The beginning of February came and went and we again had to contact Tracy to see what was going on They said they did not have that Impala, but that they would be receiving it from another dealership A few more days went by and still nothing We contacted Tracy during the week of February 5th and we were informed that the vehicle would be at Tracy no later than February 15th We informed them that our first car payment was due on the 14th to which they told us not to worry about because the bank gives you a 10-day grace period and they will have taken over the vehicle by that time We again had to call Tracy on February 13th and Paul said he was going to have to call back on Tuesday (the day the car payment was due) and that we were his top priority We did not hear back from Tracy until I contacted General Motors on February 16th directly to inform them what was going on Due to the fact that Tracy told us they would have the car before our first payment and would be taking our current car back (which did not actually happen), we were late on our first car payment Steve called back on Friday the 17th; however, we missed the phone call and asked Steve to call back Monday due to us being away We had still not heard back from Steve as of March 21, I was able to get in touch with Paul by phone on February 23rd and he said that he never promised to have that vehicle and he can’t get that vehicle until he sells another Impala I cannot comprehend how this place is still in business if this is how they treat people They clearly have an inability to give straight answers, and they have always blamed the constant issues on someone else Paul said Steve hasn’t gotten back to us because he hasn’t had good news to tell us, but after all this, that is not an excuse to keep people in the dark Time and time again, they promised something by a certain time and could not come through Paul said that he is able to do these things for us, but not in the time frame we want At this point, all I want is for other people to not have to go through what my wife and I went through with these people They need to be held accountable Paul said that he would be willing to put a moon roof in our current car (after it became clear that we were not going to get the OTHER Impala my wife was promised) to which we originally agreed to so that we could move on I currently have in writing this offer, stating the moon roof would be complete the first week of March I heard from Paul again on February 28th (through text – how professional) saying that he was going into a meeting and would let me know how we were moving forward I sent a couple of text messages over the next few weeks and left a voicemail, but didn’t hear back from Paul until March 17th He explained that we could move forward with a purchase/moon roof The more we thought about it, the less we wanted to have a hole cut into our car, not to mention if something went wrong with it (electrical/leaks) I would have to be insane to want to complicate this situation any further, and I want nothing more than to never have to deal with Tracy motors and Paul & Steve again To continuously lie and be deceitful in business is just wrong and they did it time and again They cannot be trusted and the only thing they care about is the dollar (though Steve isn’t a NUMERS GUY) in front of them The fact that Paul thinks its acceptable to respond days later is just disrespectful and we will not be back to this location
made appointment with dealer cause check engine light was onservice was performedThey had my vehicle for weeks for a hour jobI was told the day of picking up my vehicle that the technician blew a brake line on the test drive which was verified at an independent service station as being totally FRAUDULENT!!!!!! Since picking up my vehicle, it is not operating correctlyOwner [redacted] is aware of the problem and after meeting with him in person and talking on the phone he seems to be very interested in blaming something else on the vehicle instead of taking care of the situationMade a statement to me that he is not in the business of performing free services93A letter sent for 10,which is replacement value of my vehicle that his dealership has rendered untrustworthy and not operating correctly
This negative experience is credited to Paul B [redacted] and Paul was not even my salesmanHaving been insulted with Paul's rude and demeaning customer service I took my business next door to [redacted] *nd purchased a hybrid before the close of businessGot a better vehicle for a better price with real customer serviceWhile this sale may not mean anything to your business one thing is certain, Paul's unprofessional approach will cost this company many more sales going forwardI will say my salesman Dave went above and beyond to try and mitigate Paul's discriminatory remarksThank you for your time today, [redacted]
This negative experience is credited to Paul B*** and Paul was not even my salesmanHaving been insulted with Paul's rude and demeaning customer service I took my business next door to *** *nd purchased a hybrid before the close of businessGot a better vehicle for a better price with real customer serviceWhile this sale may not mean anything to your business one thing is certain, Paul's unprofessional approach will cost this company many more sales going forwardI will say my salesman Dave went above and beyond to try and mitigate Paul's discriminatory remarksThank you for your time today, ***
made appointment with dealer cause check engine light was onservice was performedThey had my vehicle for weeks for a hour jobI was told the day of picking up my vehicle that the technician blew a brake line on the test drive which was verified at an independent service station as being totally FRAUDULENT!!!!!! Since picking up my vehicle, it is not operating correctlyOwner *** *** is aware of the problem and after meeting with him in person and talking on the phone he seems to be very interested in blaming something else on the vehicle instead of taking care of the situationMade a statement to me that he is not in the business of performing free services93A letter sent for 10,which is replacement value of my vehicle that his dealership has rendered untrustworthy and not operating correctly
This is in regards to my on going issue for the last months regarding my *** I purchased it in March of
Over this timeframe the cab in my truck has been vibrating rapidly from time to time, usually every 3-trips , on the highway between speeds of 60-A good friend of mine had the same exact issue on his truck and I looked this up online and this has been a concerning issue for a lot of other customersThe technician yesterday even mentioned word of this being a known issue
months ago when I first brought the issue up, I took my truck to *** Chevrolet in Plymouth, MAThey did a road force test, perform tire rotation and balance , checked the bearings of the vehicle and said was everything was fineHowever, the issue still persisted to happen
When I brought my truck in again about months ago to the same dealership, they said they would do another road force test on the tires and that it would cost $375! Why would I have something done