Initial Business Response /* (1000, 5, 2016/05/17) */
TO WHOM IT MAY CONCERN:
CASE# XXXXXXXX
MR *** ***
WE ARE RESPONDING TO THE COMPLAINT MADE BY MR OBRHOHWE SOLD MR OBERHOH A
PONTIAC MONTANA VANWE PURCHASED THE VAN AT A NEW CAR DEALERSHIP AND
BELIEVED THE VAN TO BE IN GREAT
OPERATING SHAPEWE HAD LOANED THE VAN ON A
COUPLE OF OCCASIONS AND WHEN IT WAS RETURNED TO US WERE TOLD IT WAS A NICE
RUNING VEHICLESO, TO THE BEST OF OUR KNOWLEDGE THE VAN WAS IN GOOD SHAPE
MROBERHOH PURCHASED THE VAN FROM US AND WITHIN A FEW DAYS CALLED TO TELL US
IT WAS BROKE DOWN
MR *** SIGNED A BUYERS GUIDE STATING THAT THE VAN WAS "AS IS" MEANING NO
WARRANTY, AFTER HE TEST DROVE IT AND DECIDED TO PURCHASE IT
OUT OF COURTESY WE TOWED THE VAN TO OUR SHOP AND BEGAN SEARCHING FOR NEW
HEADS TO FIX THE VANWE FOUND SEPARATE HEADS THAT WE INTENDED TO USE TO FIX
IT, BUT EACH WERE CRACKED AND WE WERE UNABLE TO USEWE HAVE BEEN MAKING
EVERY EFFORT TO ASSIST MR OBERHOH IN REPAIRING THE VANOUR LATEST ACTION TAKEN
WAS TO PURCHASE NEW HEADS WHICH ARE HERE AND READY TO BE INSTALLED
MRS*** HAS CALLED US AND BEEN VERY DEMANDING AND RUDEUNFORTUNETLY
THE PROCESS OF TRYING TO FIND THE MOST ECONOMICAL FIX FOR THE VEHICLE HAS TAKEN
SOME EXTRA TIMEHOWEVER, CONSIDERING TRAY PURCHASED THE VAN "AS IS" WE
BELIEVED WE WERE DOING THE RIGHT THING ASSISSTING THEM AND HELPING GET THE VAN
FIXEDTHEY COULD HAVE AT ANYTIME CHOSE TO TAKE THE VAN ELSEWHERE, IF THEY
WERENT HAPPY WITH THE TIME IT WAS TAKING TO GET PARTS AND REPAIR IT HERE
SINCERELY,
*** ***
Initial Consumer Rebuttal /* (3000, 7, 2016/05/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Mrs*** has not been rude in anyway to the dealershipI am happy that the dealership is still standing behind their vehicleWe have never received any calls from the dealership about the status of the van.We would like to be called with updates is possible
Initial Business Response /* (1000, 5, 2016/05/17) */
TO WHOM IT MAY CONCERN:
CASE# XXXXXXXX
MR *** ***
WE ARE RESPONDING TO THE COMPLAINT MADE BY MR OBRHOHWE SOLD MR OBERHOH A
PONTIAC MONTANA VANWE PURCHASED THE VAN AT A NEW CAR DEALERSHIP AND
BELIEVED THE VAN TO BE IN GREAT
OPERATING SHAPEWE HAD LOANED THE VAN ON A
COUPLE OF OCCASIONS AND WHEN IT WAS RETURNED TO US WERE TOLD IT WAS A NICE
RUNING VEHICLESO, TO THE BEST OF OUR KNOWLEDGE THE VAN WAS IN GOOD SHAPE
MROBERHOH PURCHASED THE VAN FROM US AND WITHIN A FEW DAYS CALLED TO TELL US
IT WAS BROKE DOWN
MR *** SIGNED A BUYERS GUIDE STATING THAT THE VAN WAS "AS IS" MEANING NO
WARRANTY, AFTER HE TEST DROVE IT AND DECIDED TO PURCHASE IT
OUT OF COURTESY WE TOWED THE VAN TO OUR SHOP AND BEGAN SEARCHING FOR NEW
HEADS TO FIX THE VANWE FOUND SEPARATE HEADS THAT WE INTENDED TO USE TO FIX
IT, BUT EACH WERE CRACKED AND WE WERE UNABLE TO USEWE HAVE BEEN MAKING
EVERY EFFORT TO ASSIST MR OBERHOH IN REPAIRING THE VANOUR LATEST ACTION TAKEN
WAS TO PURCHASE NEW HEADS WHICH ARE HERE AND READY TO BE INSTALLED
MRS*** HAS CALLED US AND BEEN VERY DEMANDING AND RUDEUNFORTUNETLY
THE PROCESS OF TRYING TO FIND THE MOST ECONOMICAL FIX FOR THE VEHICLE HAS TAKEN
SOME EXTRA TIMEHOWEVER, CONSIDERING TRAY PURCHASED THE VAN "AS IS" WE
BELIEVED WE WERE DOING THE RIGHT THING ASSISSTING THEM AND HELPING GET THE VAN
FIXEDTHEY COULD HAVE AT ANYTIME CHOSE TO TAKE THE VAN ELSEWHERE, IF THEY
WERENT HAPPY WITH THE TIME IT WAS TAKING TO GET PARTS AND REPAIR IT HERE
SINCERELY,
*** ***
Initial Consumer Rebuttal /* (3000, 7, 2016/05/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Mrs*** has not been rude in anyway to the dealershipI am happy that the dealership is still standing behind their vehicleWe have never received any calls from the dealership about the status of the van.We would like to be called with updates is possible