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Gooding Transport

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Gooding Transport Reviews (4)

Better Business Bureau:In reference to complaint ID# [redacted] Our customers are our number one priority Gooding Transport stands behind our work and we have carefully evaluated Ms [redacted] 's issues My staff and I have used this as a learning tool to achieve our goals of providing excellent repair services as well as superior customer service.In good faith I will meet her reimbursement request with the understanding that this resolves the complaint A check will be forthcoming in the mail.Sincerely, [redacted] Gooding Transport Parts & Repair, LLC

To Whom It May Concern:I am writing in response to a letter dated November 28,
regarding a complaint filed with your office about Gooding Transport by ***
***My staff and I have reviewed the situation surrounding this
complaint and recognize there were some areas where communication
and foll
could have been handled more promptly.When I spoke with *** ***, *** ***'s associate,
he shared some concerns about the running condition of his vehicle after it had
been serviced by Gooding TransportAt that time I asked him to bring the
vehicle back so that I may diagnose it and resolve those issuesHowever, with
no further communication from him, the vehicle was taken to another repair
shop.Gooding Transport stands behind our work and we were willing
to evaluate the issues and resolve them to make things rightHowever, we were
not afforded the opportunity to correct the issue before the customer took the
vehicle to another shop Therefore I
don't feel we are responsible for the fees incurred at the other shopIn a good faith effort to resolve the matter, I would like
to offer to split the cost of the bill incurred at the other facility.Our customers are very important to us and we regret that
this situation was not handled with more care and professionalismIt is our
goal to provide excellent repair services, accompanied by superior customer
serviceMy staff and I will move forward from this with a stronger resolve to
providing the excellent customer service that our customers have come to expect
from us.Sincerely,*** ***, Owner Gooding Transport Parts and Repair *** *** ***
*** ** ***

RevDex.com:In reference
to complaint ID# *** Our
customers are our number one priority. Gooding
Transport stands behind our work and we have carefully evaluated Ms***'s
issues My staff and I have used this as
a learning tool to achieve our goals of providing excellent repair services as
well as superior customer service.In good faith I will meet her reimbursement
request with the understanding that this resolves the complaint. A check will be forthcoming in the mail.Sincerely,*** ***Gooding
Transport Parts & Repair, LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

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Address: 770 Agri Lane, Gooding, Idaho, United States, 83330

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