Goodman Real Estate Inc

Complaint: ***I am rejecting this response because: We notified the apartment of the mold, when it started on ceilings, then during and again during, we had insurance claims people out here, and they said it was the complex fault for having inadequate ventilation so no coverage for claim, we had inspectors out who said it was again apartments fault for not providing adequate ventilation meaning the fans in the apartment which are supposed to provide adequate ventilation particularly during winter months when windows cannot be opened because off cold temperatures were not functional at all whatsoeverIt doesn't take much money for a landlord to protect their tenants providing current equipment, not passed on equipment from year to yearAt 875% above the safe threshold and in some states legal threshold, the amount f mold present is not safe, had we further pursued this including medical related issues I'm sure our complex may have showed some concern. We deny the offer of half the deductible, and are disappointed our apartments couldn't do more to protect their tenantsI would hope that people don't become severely sick and the complex ignore that as well.Sincerely,*** ***

Thank you for taking the time to contact us regarding your concern regarding [redacted].  We have had an opportunity to review the complaint and believe that the resident’s Renters Insurance should cover the reported.  Residents at [redacted] are required to carry a Renters Insurance Policy.  The Policy provided to [redacted] indicates Mr. [redacted]’s policy covers up to $20k worth of personal property.
 
Additionally, all residents are required sign an addendum acknowledging responsibility to provide appropriate climate control and other measures to rd and prevent Mold and Mildew.  These precautions were not taken, nor where claims or concerns brought to the attention of [redacted] prior to the alleged incident.
 
As a good faith effort in an attempt to resolve this matter, [redacted] management is willing to reimburse the resident for half of their Renters Insurance Deductible. 
 
[redacted]
Property Manager
[redacted]
Auburn, WA 98002
O: ([redacted] | F:[redacted]@pinnacleliving.com    
Visit us on the web: www.NeelyStation.com

This is in regards to complaint [redacted]. On 03/04/15 [redacted] management received complaint regarding mold issue in apt [redacted] closet and inoperable bathroom fan. Maintenance was sent to treat and clean the area and replaced the fan. [redacted] management offered to dry clean any items that...

were in the closet. On 03/09/2015 management followed up with resident they seem very upset, management offered to transfer them into another unit and refund their full refundable deposit as well as dry clean the items in the closet. A third follow up was made on 03/26/15 on their decision with no response.

Complaint: [redacted]I am rejecting this response because:There is a lot of fallacy here. When we first reported the issue, the maintenance man came inspected, said open the windows (middle of winter), and run the fan, the next time he came out he did some small cleaning took our closet doors, cleaned and painted them and returned them. The installation of the new ceiling fan came long after we had contacted [redacted] and had them do a professional inspection, it was via their suggestion for remediation that a new ventilation fan be installed as just a first step to fight the mold. The $375 [redacted] inspection that came at our expense found that even after intensive bleaching and lysol spraying (many times) the apartment still tested at 875% over the safe threshold for 3 types of mold. They also provided remediation recommendations which were submitted to [redacted]. We were offered a new apartment, but our insurance adjuster suggested that in order to pursue compensation for the damaged items we would need professional backing to prove in court that mold present was not our responsibility instead its causes and such were in the hands of the apartments and the inadequate ventilation. We can provide documentation of the [redacted] inspection as well as their findings and we have over 100 photos documenting the outbreak. Its causes and root are also outlined within the inspection.We were not able to move because the date of moving and the [redacted] inspection were not aligned, we would of been moved without proper documentation of the mold and its outbreak, so unfortunately we had to stay.  We were offered as settlement, 5 items to be dry-cleaned and and additional refund of $150 of deposit. At no time were the 40+ items that were damaged offered to be drycleaned. The 5 item and $150 settlement does not even cover the 9 items that were permanently destroyed and trashed already. Not sure what to say here anymore, we have damages that expand well over 2k, we have our own issues with health that apply to this incident that at this point are not even relevant. $375 mold inspection, $2534 in damages, and we were offered 5 items dry cleaned and $150 dollars. The key here is even after the intensive cleaning our apartment tested at 875% over the safe living limit, why the lowball, and rush to move us without the scientific documentation?  I can attach the hundred or so photos if need be. Im assuming at this point this will not be settled here...I've attached our initial request to the leasing manager via request, and the [redacted] findings, included are the insurance adjusters contact info.Sincerely,[redacted]