Complaint: [redacted] I am rejecting this response because:There is a lot of fallacy hereWhen we first reported the issue, the maintenance man came inspected, said open the windows (middle of winter), and run the fan, the next time he came out he did some small cleaning took our closet doors, cleaned and painted them and returned themThe installation of the new ceiling fan came long after we had contacted [redacted] and had them do a professional inspection, it was via their suggestion for remediation that a new ventilation fan be installed as just a first step to fight the moldThe $ [redacted] inspection that came at our expense found that even after intensive bleaching and lysol spraying (many times) the apartment still tested at 875% over the safe threshold for types of moldThey also provided remediation recommendations which were submitted to [redacted] We were offered a new apartment, but our insurance adjuster suggested that in order to pursue compensation for the damaged items we would need professional backing to prove in court that mold present was not our responsibility instead its causes and such were in the hands of the apartments and the inadequate ventilationWe can provide documentation of the [redacted] inspection as well as their findings and we have over photos documenting the outbreakIts causes and root are also outlined within the inspection.We were not able to move because the date of moving and the [redacted] inspection were not aligned, we would of been moved without proper documentation of the mold and its outbreak, so unfortunately we had to stay We were offered as settlement, items to be dry-cleaned and and additional refund of $of depositAt no time were the 40+ items that were damaged offered to be drycleanedThe item and $settlement does not even cover the items that were permanently destroyed and trashed alreadyNot sure what to say here anymore, we have damages that expand well over 2k, we have our own issues with health that apply to this incident that at this point are not even relevant$mold inspection, $in damages, and we were offered items dry cleaned and $dollarsThe key here is even after the intensive cleaning our apartment tested at 875% over the safe living limit, why the lowball, and rush to move us without the scientific documentation? I can attach the hundred or so photos if need beIm assuming at this point this will not be settled here...I've attached our initial request to the leasing manager via request, and the [redacted] findings, included are the insurance adjusters contact info.Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because:There is a lot of fallacy hereWhen we first reported the issue, the maintenance man came inspected, said open the windows (middle of winter), and run the fan, the next time he came out he did some small cleaning took our closet doors, cleaned and painted them and returned themThe installation of the new ceiling fan came long after we had contacted [redacted] and had them do a professional inspection, it was via their suggestion for remediation that a new ventilation fan be installed as just a first step to fight the moldThe $ [redacted] inspection that came at our expense found that even after intensive bleaching and lysol spraying (many times) the apartment still tested at 875% over the safe threshold for types of moldThey also provided remediation recommendations which were submitted to [redacted] We were offered a new apartment, but our insurance adjuster suggested that in order to pursue compensation for the damaged items we would need professional backing to prove in court that mold present was not our responsibility instead its causes and such were in the hands of the apartments and the inadequate ventilationWe can provide documentation of the [redacted] inspection as well as their findings and we have over photos documenting the outbreakIts causes and root are also outlined within the inspection.We were not able to move because the date of moving and the [redacted] inspection were not aligned, we would of been moved without proper documentation of the mold and its outbreak, so unfortunately we had to stay We were offered as settlement, items to be dry-cleaned and and additional refund of $of depositAt no time were the 40+ items that were damaged offered to be drycleanedThe item and $settlement does not even cover the items that were permanently destroyed and trashed alreadyNot sure what to say here anymore, we have damages that expand well over 2k, we have our own issues with health that apply to this incident that at this point are not even relevant$mold inspection, $in damages, and we were offered items dry cleaned and $dollarsThe key here is even after the intensive cleaning our apartment tested at 875% over the safe living limit, why the lowball, and rush to move us without the scientific documentation? I can attach the hundred or so photos if need beIm assuming at this point this will not be settled here...I've attached our initial request to the leasing manager via request, and the [redacted] findings, included are the insurance adjusters contact info.Sincerely, [redacted]