This letter is in response to complaint ID [redacted] I have had many phone conversations with Mrs [redacted] as well as addressed her problems to no availHer complaint to the Revdex.com is neither founded nor factual but instead a malious attempt to smear a reputable companies nameBelow are the actual facts of the matterDyna-Green first started business with Mrs [redacted] on 10/28/when we were treating the common area across the street from her houseShe had us start treating her lawn as well as her ornamental plantsWe performed separate treatments till she switched companies at the end of May After a few phone conversations in Feb 2015, she resumed her service with us on 2/23/We performed her first treatment on 4/which she paid promptlyHowever, at that time she complained to her lawn tech about a dead spot left from her previous companyUpon inspection it was evident that something was pour or spilled on her lawn outside the man door off the garageHe told her we could fix it and quoted herShe said she wanted it fixed at no chargeWhen I called her to discuss, she said that we told her we would fix it freeSince the entire conversation (which was with me) was documented I knew this wasn't accurateHer response was that we fix it or cancel her service right nowShe was very combative but to try to develop a good relationship I agreedThis was done on 4/24/On 6/her late spring treatment was doneOn 6/she called and said she had weedsWe went out the same day and treated at no chargeThere were only a few weeds in yardHowever, we noted and told MrsThat lawn was cut WAY too short and with a dull bladeWe also informed her that cutting too short, including back yard where there were scalp marks, would compromise pre-emergent control of crabgrassThis area where lawn was scalped is where crabgrass issue occurredWe then did her summer treatment on 7/On 8/she called and said she had a big weed in her backI was not in office but told her that l would send out her tech to spray for herI didn't realize at the time that her treatment was due and her tech already had her work orderOn the 25th he called her in advance of her treatment as she requested be doneHe got her voice mail and left the mess that he would be doing her treatment and service call on the 26th or 27thLater that afternoon she called the office and inquired about getting the service callI gave her the options of doing them together and checking results in weeks or doing the service call and following up in weeks with her treatmentAfter discussing SHE made the choice of doing them at the same timeThis treatment was done on 8/On 8/she called authorizing paymentThat's when things got "interesting"On 8/she called stating that her crabgrass had not yet diedI explained that it will take weeks or so for it to die and to prevent damaging the good grass, and to keep with the application regulations of following the label for retreat, we could not re apply for three weeksI assured her that I was sure the treatment will work but just in case we will return around 9/to do a follow up assessment and retreat as necessary at no chargeShe then called days later on 9/and said the exact same thingThen she had me explain it to her brother also since he used to cut grass for a livingspent about min explaining in detail about the materials used and their strengths and weaknesses including chemical breakdown if area is scalped or cut lower than 1.5"I said again how as soon as enough time has elapsed to be see results and be safe to respray that we would return no charge to further address, I also recommended that they reseed the uneven area in back that was bare dirt where most of the problem existedOn Sunday 9/she called againI was at home with my family when the voice mail came acrossShe sounded "panicky" so even though it was a holiday weekend I figured I would call her back to reassure herShe wanted me to come out that day because she claimed she was embarrassedI told her that I would have her tech come out on TuesdayShe didn't want him to come outI explained that her tech is very qualified and in fact he is the manager of Dyna-GreenShe said she needed me personally to come outI explained that I would be in and out of town for the next two weeks due to a government job I was working on as well as a couple previous engagementsAfter becoming rude she said never mind.I take pride in providing great customer service, so even though I wasn't in the office on Tuesday, as I was on my way home for the night I called and said I would come out now and inspect the situationI was leaving the following morning earlyShe said her brother wasn't there so she didn't want me to look at itI once again explained my schedule and told her I could have my manager who was handling things in my absence come outShe then called me a liar and proceeded to call me many names and constant insultsShe went as far as to say that" You must really need the money to put up with this for $35" After being berated for about min I told her that I would make sure her problem was handled but I didn't want to do business anymore after thatShe became enraged, started yelling at me and hung up saying how I couldn't cancel herShe proceeded to call, yell and then hang up times back to backShe was saying how she would ruin me on facebook, complain to the Revdex.com, post in her neighborhood, and even tell everyone at [redacted] so those 17,people wouldn't use meThe next morning she started calling again telling me how she was gonna tell her bank that her charge card payments to me were fraudulently processed and file chargesShe then called and said how she was going to sue me because she never had crabgrass beforeTen minutes later, her brother called and asked if we could do a walk throughwe had a nice talk but I explained that she disputed payment and the other threatsWe did treat her issues even though they were from poor cultural practices instead of something we didHowever, once payment for services was disputed the guarantee for a nonpaid service becomes null and voidI told her brother that I would do anything to keep good faith if it would help and he even agreed that nothing I would do would helpThe complaint she had against us was exactly what she said her problems with her previous companies wereWe operated in Good Faith and actually went above and beyond what is considered good customer serviceBeing in business I realize that you can't please everyone no matter how hard you may try and some people use these channels to hurt people or companies to make themselves happyI tried to please this customer but I am unwilling to do something that will damage her lawn or violate pesticide regulations and put my license at riskI apologize for this letter being so lengthy but I felt the best way to show the situation was by stating the facts in an accurate and detailed scenarioThank You, [redacted] D Green Enterprises
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.How dare Dyna-Green say I wrote the letter that was written by and the work to correct my lawn was indeed performed by *** ***I am a left handed personHe is right handedI would challenge anyone to do a hand writing analysis to verify my statementsThis man didn't need pictures he or his employee saw first hand the condition they were totally responsible leaving my yard (back and front), in! I have spent the money for the repairs and fully expect to be reimbursed for the damage done by Dyna-Green Company
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
The response from Dyna-Green contains many untrue statements and misrepresentations of the facts! My lawn has been analyzed by two reputable companies (both of which had plenty to say about many clean-ups they have done after Dyna-Green! My lawn has thatch, disease, crab grass, weeds, dead spots and bare spotsThe majority of the problems are in the back yard but the front yard has issues as wellThe owner told myself and my brother he had a nervous condition and was a stroke victimI am sorry he has health issues but from his response he also has memory problem and issues with telling the truthHe was more than disrespectful to me and made claims he took over a contract my brother originally had as a landscaperMy brother did have a part time land-scape business but did not forfeit ant contract to the owner of this business. This man never came to my home without charging! The by are of grass seed he dropped in the Spring was pre-agreed on. He also went on to tell me my brother didn't know what he was talking about! My brother and the companies who looked at my lawn know more about lawn care than Dyna-Green as proven by my yard's condition!When I told him about the latest issues he said and I quote, "I'm done with you"That is why I stopped payment on the last treatment and want to be reimbursed for the damageYesthere are several people familiar with his and his brother's reputation for shoddy work, and more! I will elaborate when necessaryMy brother, the companies who looked at my lawn, along with the pictures I have, are all the substantiation I need.Sinderely,*** ***
This letter is in response to response by [redacted] against Dyna-Green , ID [redacted]. I have read her rebuttal and attached the picture I took of her property at time of complaint. As you noticed, her pictures are impossible to make out due to screen so mine is legible. As far as the note from the "company" she sent, there were many issues with their response. Not only was the "repair bill" and testimonial from the other company in Mrs. [redacted]'s handwriting as well as the company number being the same as her brothers phone number. The repairs as listed were not agronomically sound or the proper ways to fix such a situation.Even though we regretfully were not able to please Mrs. [redacted], it is still our company position that we went above and beyond a good faith attempt to fix the problems including crediting the last bill after she stopped payment. Please contact me if you need any clarification or would like to further discuss this issue.Sincerely,[redacted]D Green Enterprises dba Dyna-Green
This letter is in response to complaint ID [redacted]. I have had many phone conversations with Mrs. [redacted] as well as addressed her problems to no avail. Her complaint to the Revdex.com is neither founded nor factual but instead a malious attempt to smear a reputable companies name. Below are the actual...
facts of the matter. Dyna-Green first started business with Mrs. [redacted] on 10/28/09 when we were treating the common area across the street from her house. She had us start treating her lawn as well as her ornamental plants. We performed 4 separate treatments till she switched companies at the end of May 2010. After a few phone conversations in Feb 2015, she resumed her service with us on 2/23/15. We performed her first treatment on 4/10 which she paid promptly. However, at that time she complained to her lawn tech about a dead spot left from her previous company. Upon inspection it was evident that something was pour or spilled on her lawn outside the man door off the garage. He told her we could fix it and quoted her. She said she wanted it fixed at no charge. When I called her to discuss, she said that we told her we would fix it free. Since the entire conversation (which was with me) was documented I knew this wasn't accurate. Her response was that we fix it or cancel her service right now. She was very combative but to try to develop a good relationship I agreed. This was done on 4/24/15. On 6/2 her late spring treatment was done. On 6/15 she called and said she had weeds. We went out the same day and treated at no charge. There were only a few weeds in yard. However, we noted and told Mrs. That lawn was cut WAY too short and with a dull blade. We also informed her that cutting too short, including back yard where there were scalp marks, would compromise pre-emergent control of crabgrass. This area where lawn was scalped is where crabgrass issue occurred. We then did her summer treatment on 7/1.5. On 8/24 she called and said she had a big weed in her back. I was not in office but told her that l would send out her tech to spray for her. I didn't realize at the time that her treatment was due and her tech already had her work order. On the 25th he called her in advance of her treatment as she requested be done. He got her voice mail and left the mess that he would be doing her treatment and service call on the 26th or 27th. Later that afternoon she called the office and inquired about getting the service call. I gave her the options of doing them together and checking results in 2 weeks or doing the service call and following up in 2 weeks with her treatment. After discussing SHE made the choice of doing them at the same time. This treatment was done on 8/27. On 8/28 she called authorizing payment. That's when things got "interesting". On 8/31 she called stating that her crabgrass had not yet died. I explained that it will take 2 weeks or so for it to die and to prevent damaging the good grass, and to keep with the application regulations of following the label for retreat, we could not re apply for three weeks. I assured her that I was sure the treatment will work but just in case we will return around 9/17 to do a follow up assessment and retreat as necessary at no charge. She then called 2 days later on 9/2 and said the exact same thing. Then she had me explain it to her brother also since he used to cut grass for a living. 1 spent about 20 min explaining in detail about the materials used and their strengths and weaknesses including chemical breakdown if area is scalped or cut lower than 1.5". I said again how as soon as enough time has elapsed to be see results and be safe to respray that we would return no charge to further address, I also recommended that they reseed the uneven area in back that was bare dirt where most of the problem existed. On Sunday 9/6 she called again. I was at home with my family when the voice mail came across. She sounded "panicky" so even though it was a holiday weekend I figured I would call her back to reassure her. She wanted me to come out that day because she claimed she was embarrassed. I told her that I would have her tech come out on Tuesday. She didn't want him to come out. I explained that her tech is very qualified and in fact he is the manager of Dyna-Green. She said she needed me personally to come out. I explained that I would be in and out of town for the next two weeks due to a government job I was working on as well as a couple previous engagements. After becoming rude she said never mind.I take pride in providing great customer service, so even though I wasn't in the office on Tuesday, as I was on my way home for the night I called and said I would come out now and inspect the situation. I was leaving the following morning early. She said her brother wasn't there so she didn't want me to look at it. I once again explained my schedule and told her I could have my manager who was handling things in my absence come out. She then called me a liar and proceeded to call me many names and constant insults. She went as far as to say that" You must really need the money to put up with this for $35" After being berated for about 10 min I told her that I would make sure her problem was handled but I didn't want to do business anymore after that. She became enraged, started yelling at me and hung up saying how I couldn't cancel her. She proceeded to call, yell and then hang up 4 times back to back. She was saying how she would ruin me on facebook, complain to the Revdex.com, post in her neighborhood, and even tell everyone at [redacted] so those 17,000 people wouldn't use me. The next morning she started calling again telling me how she was gonna tell her bank that her charge card payments to me were fraudulently processed and file charges. She then called and said how she was going to sue me because she never had crabgrass before. Ten minutes later, her brother called and asked if we could do a walk through. we had a nice talk but I explained that she disputed payment and the other threats. We did treat her issues even though they were from poor cultural practices instead of something we did. However, once payment for services was disputed the guarantee for a nonpaid service becomes null and void. I told her brother that I would do anything to keep good faith if it would help and he even agreed that nothing I would do would help. The complaint she had against us was exactly what she said her problems with her previous companies were. We operated in Good Faith and actually went above and beyond what is considered good customer service. Being in business I realize that you can't please everyone no matter how hard you may try and some people use these channels to hurt people or companies to make themselves happy. I tried to please this customer but I am unwilling to do something that will damage her lawn or violate pesticide regulations and put my license at risk. I apologize for this letter being so lengthy but I felt the best way to show the situation was by stating the facts in an accurate and detailed scenario. Thank You,
[redacted] D Green Enterprises
This letter is in response to complaint ID [redacted] I have had many phone conversations with Mrs [redacted] as well as addressed her problems to no availHer complaint to the Revdex.com is neither founded nor factual but instead a malious attempt to smear a reputable companies nameBelow are the actual facts of the matterDyna-Green first started business with Mrs [redacted] on 10/28/when we were treating the common area across the street from her houseShe had us start treating her lawn as well as her ornamental plantsWe performed separate treatments till she switched companies at the end of May After a few phone conversations in Feb 2015, she resumed her service with us on 2/23/We performed her first treatment on 4/which she paid promptlyHowever, at that time she complained to her lawn tech about a dead spot left from her previous companyUpon inspection it was evident that something was pour or spilled on her lawn outside the man door off the garageHe told her we could fix it and quoted herShe said she wanted it fixed at no chargeWhen I called her to discuss, she said that we told her we would fix it freeSince the entire conversation (which was with me) was documented I knew this wasn't accurateHer response was that we fix it or cancel her service right nowShe was very combative but to try to develop a good relationship I agreedThis was done on 4/24/On 6/her late spring treatment was doneOn 6/she called and said she had weedsWe went out the same day and treated at no chargeThere were only a few weeds in yardHowever, we noted and told MrsThat lawn was cut WAY too short and with a dull bladeWe also informed her that cutting too short, including back yard where there were scalp marks, would compromise pre-emergent control of crabgrassThis area where lawn was scalped is where crabgrass issue occurredWe then did her summer treatment on 7/On 8/she called and said she had a big weed in her backI was not in office but told her that l would send out her tech to spray for herI didn't realize at the time that her treatment was due and her tech already had her work orderOn the 25th he called her in advance of her treatment as she requested be doneHe got her voice mail and left the mess that he would be doing her treatment and service call on the 26th or 27thLater that afternoon she called the office and inquired about getting the service callI gave her the options of doing them together and checking results in weeks or doing the service call and following up in weeks with her treatmentAfter discussing SHE made the choice of doing them at the same timeThis treatment was done on 8/On 8/she called authorizing paymentThat's when things got "interesting"On 8/she called stating that her crabgrass had not yet diedI explained that it will take weeks or so for it to die and to prevent damaging the good grass, and to keep with the application regulations of following the label for retreat, we could not re apply for three weeksI assured her that I was sure the treatment will work but just in case we will return around 9/to do a follow up assessment and retreat as necessary at no chargeShe then called days later on 9/and said the exact same thingThen she had me explain it to her brother also since he used to cut grass for a livingspent about min explaining in detail about the materials used and their strengths and weaknesses including chemical breakdown if area is scalped or cut lower than 1.5"I said again how as soon as enough time has elapsed to be see results and be safe to respray that we would return no charge to further address, I also recommended that they reseed the uneven area in back that was bare dirt where most of the problem existedOn Sunday 9/she called againI was at home with my family when the voice mail came acrossShe sounded "panicky" so even though it was a holiday weekend I figured I would call her back to reassure herShe wanted me to come out that day because she claimed she was embarrassedI told her that I would have her tech come out on TuesdayShe didn't want him to come outI explained that her tech is very qualified and in fact he is the manager of Dyna-GreenShe said she needed me personally to come outI explained that I would be in and out of town for the next two weeks due to a government job I was working on as well as a couple previous engagementsAfter becoming rude she said never mind.I take pride in providing great customer service, so even though I wasn't in the office on Tuesday, as I was on my way home for the night I called and said I would come out now and inspect the situationI was leaving the following morning earlyShe said her brother wasn't there so she didn't want me to look at itI once again explained my schedule and told her I could have my manager who was handling things in my absence come outShe then called me a liar and proceeded to call me many names and constant insultsShe went as far as to say that" You must really need the money to put up with this for $35" After being berated for about min I told her that I would make sure her problem was handled but I didn't want to do business anymore after thatShe became enraged, started yelling at me and hung up saying how I couldn't cancel herShe proceeded to call, yell and then hang up times back to backShe was saying how she would ruin me on facebook, complain to the Revdex.com, post in her neighborhood, and even tell everyone at [redacted] so those 17,people wouldn't use meThe next morning she started calling again telling me how she was gonna tell her bank that her charge card payments to me were fraudulently processed and file chargesShe then called and said how she was going to sue me because she never had crabgrass beforeTen minutes later, her brother called and asked if we could do a walk throughwe had a nice talk but I explained that she disputed payment and the other threatsWe did treat her issues even though they were from poor cultural practices instead of something we didHowever, once payment for services was disputed the guarantee for a nonpaid service becomes null and voidI told her brother that I would do anything to keep good faith if it would help and he even agreed that nothing I would do would helpThe complaint she had against us was exactly what she said her problems with her previous companies wereWe operated in Good Faith and actually went above and beyond what is considered good customer serviceBeing in business I realize that you can't please everyone no matter how hard you may try and some people use these channels to hurt people or companies to make themselves happyI tried to please this customer but I am unwilling to do something that will damage her lawn or violate pesticide regulations and put my license at riskI apologize for this letter being so lengthy but I felt the best way to show the situation was by stating the facts in an accurate and detailed scenarioThank You, [redacted] D Green Enterprises
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.How dare Dyna-Green say I wrote the letter that was written by and the work to correct my lawn was indeed performed by *** ***I am a left handed personHe is right handedI would challenge anyone to do a hand writing analysis to verify my statementsThis man didn't need pictures he or his employee saw first hand the condition they were totally responsible leaving my yard (back and front), in! I have spent the money for the repairs and fully expect to be reimbursed for the damage done by Dyna-Green Company
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
The response from Dyna-Green contains many untrue statements and misrepresentations of the facts! My lawn has been analyzed by two reputable companies (both of which had plenty to say about many clean-ups they have done after Dyna-Green! My lawn has thatch, disease, crab grass, weeds, dead spots and bare spotsThe majority of the problems are in the back yard but the front yard has issues as wellThe owner told myself and my brother he had a nervous condition and was a stroke victimI am sorry he has health issues but from his response he also has memory problem and issues with telling the truthHe was more than disrespectful to me and made claims he took over a contract my brother originally had as a landscaperMy brother did have a part time land-scape business but did not forfeit ant contract to the owner of this business. This man never came to my home without charging! The by are of grass seed he dropped in the Spring was pre-agreed on. He also went on to tell me my brother didn't know what he was talking about! My brother and the companies who looked at my lawn know more about lawn care than Dyna-Green as proven by my yard's condition!When I told him about the latest issues he said and I quote, "I'm done with you"That is why I stopped payment on the last treatment and want to be reimbursed for the damageYesthere are several people familiar with his and his brother's reputation for shoddy work, and more! I will elaborate when necessaryMy brother, the companies who looked at my lawn, along with the pictures I have, are all the substantiation I need.Sinderely,*** ***
This letter is in response to response by [redacted] against Dyna-Green , ID [redacted]. I have read her rebuttal and attached the picture I took of her property at time of complaint. As you noticed, her pictures are impossible to make out due to screen so mine is legible. As far as the note from the "company" she sent, there were many issues with their response. Not only was the "repair bill" and testimonial from the other company in Mrs. [redacted]'s handwriting as well as the company number being the same as her brothers phone number. The repairs as listed were not agronomically sound or the proper ways to fix such a situation.Even though we regretfully were not able to please Mrs. [redacted], it is still our company position that we went above and beyond a good faith attempt to fix the problems including crediting the last bill after she stopped payment. Please contact me if you need any clarification or would like to further discuss this issue.Sincerely,[redacted]D Green Enterprises dba Dyna-Green
This letter is in response to complaint ID [redacted]. I have had many phone conversations with Mrs. [redacted] as well as addressed her problems to no avail. Her complaint to the Revdex.com is neither founded nor factual but instead a malious attempt to smear a reputable companies name. Below are the actual...
facts of the matter. Dyna-Green first started business with Mrs. [redacted] on 10/28/09 when we were treating the common area across the street from her house. She had us start treating her lawn as well as her ornamental plants. We performed 4 separate treatments till she switched companies at the end of May 2010. After a few phone conversations in Feb 2015, she resumed her service with us on 2/23/15. We performed her first treatment on 4/10 which she paid promptly. However, at that time she complained to her lawn tech about a dead spot left from her previous company. Upon inspection it was evident that something was pour or spilled on her lawn outside the man door off the garage. He told her we could fix it and quoted her. She said she wanted it fixed at no charge. When I called her to discuss, she said that we told her we would fix it free. Since the entire conversation (which was with me) was documented I knew this wasn't accurate. Her response was that we fix it or cancel her service right now. She was very combative but to try to develop a good relationship I agreed. This was done on 4/24/15. On 6/2 her late spring treatment was done. On 6/15 she called and said she had weeds. We went out the same day and treated at no charge. There were only a few weeds in yard. However, we noted and told Mrs. That lawn was cut WAY too short and with a dull blade. We also informed her that cutting too short, including back yard where there were scalp marks, would compromise pre-emergent control of crabgrass. This area where lawn was scalped is where crabgrass issue occurred. We then did her summer treatment on 7/1.5. On 8/24 she called and said she had a big weed in her back. I was not in office but told her that l would send out her tech to spray for her. I didn't realize at the time that her treatment was due and her tech already had her work order. On the 25th he called her in advance of her treatment as she requested be done. He got her voice mail and left the mess that he would be doing her treatment and service call on the 26th or 27th. Later that afternoon she called the office and inquired about getting the service call. I gave her the options of doing them together and checking results in 2 weeks or doing the service call and following up in 2 weeks with her treatment. After discussing SHE made the choice of doing them at the same time. This treatment was done on 8/27. On 8/28 she called authorizing payment. That's when things got "interesting". On 8/31 she called stating that her crabgrass had not yet died. I explained that it will take 2 weeks or so for it to die and to prevent damaging the good grass, and to keep with the application regulations of following the label for retreat, we could not re apply for three weeks. I assured her that I was sure the treatment will work but just in case we will return around 9/17 to do a follow up assessment and retreat as necessary at no charge. She then called 2 days later on 9/2 and said the exact same thing. Then she had me explain it to her brother also since he used to cut grass for a living. 1 spent about 20 min explaining in detail about the materials used and their strengths and weaknesses including chemical breakdown if area is scalped or cut lower than 1.5". I said again how as soon as enough time has elapsed to be see results and be safe to respray that we would return no charge to further address, I also recommended that they reseed the uneven area in back that was bare dirt where most of the problem existed. On Sunday 9/6 she called again. I was at home with my family when the voice mail came across. She sounded "panicky" so even though it was a holiday weekend I figured I would call her back to reassure her. She wanted me to come out that day because she claimed she was embarrassed. I told her that I would have her tech come out on Tuesday. She didn't want him to come out. I explained that her tech is very qualified and in fact he is the manager of Dyna-Green. She said she needed me personally to come out. I explained that I would be in and out of town for the next two weeks due to a government job I was working on as well as a couple previous engagements. After becoming rude she said never mind.I take pride in providing great customer service, so even though I wasn't in the office on Tuesday, as I was on my way home for the night I called and said I would come out now and inspect the situation. I was leaving the following morning early. She said her brother wasn't there so she didn't want me to look at it. I once again explained my schedule and told her I could have my manager who was handling things in my absence come out. She then called me a liar and proceeded to call me many names and constant insults. She went as far as to say that" You must really need the money to put up with this for $35" After being berated for about 10 min I told her that I would make sure her problem was handled but I didn't want to do business anymore after that. She became enraged, started yelling at me and hung up saying how I couldn't cancel her. She proceeded to call, yell and then hang up 4 times back to back. She was saying how she would ruin me on facebook, complain to the Revdex.com, post in her neighborhood, and even tell everyone at [redacted] so those 17,000 people wouldn't use me. The next morning she started calling again telling me how she was gonna tell her bank that her charge card payments to me were fraudulently processed and file charges. She then called and said how she was going to sue me because she never had crabgrass before. Ten minutes later, her brother called and asked if we could do a walk through. we had a nice talk but I explained that she disputed payment and the other threats. We did treat her issues even though they were from poor cultural practices instead of something we did. However, once payment for services was disputed the guarantee for a nonpaid service becomes null and void. I told her brother that I would do anything to keep good faith if it would help and he even agreed that nothing I would do would help. The complaint she had against us was exactly what she said her problems with her previous companies were. We operated in Good Faith and actually went above and beyond what is considered good customer service. Being in business I realize that you can't please everyone no matter how hard you may try and some people use these channels to hurt people or companies to make themselves happy. I tried to please this customer but I am unwilling to do something that will damage her lawn or violate pesticide regulations and put my license at risk. I apologize for this letter being so lengthy but I felt the best way to show the situation was by stating the facts in an accurate and detailed scenario. Thank You,
[redacted] D Green Enterprises