Goodnews Learning Center

Provider’s StatementMonday June 27, 2016, the client’s son arrived to the center with a few red bumps under his chinThe father informed the center's staff that he was taken to the doctor and that the bumps were a teething rashThe supervisor was notified of the concerning bumps of the child’s faceShe instructed for the staff to inform the clients to bring the doctor's note as proof of treatmentThere was never any statement or phone conversation about the child having a feverThe next day, the client informed us that her child contracted the hand, foot, and mouth diseaseBecause this disease is highly contagious, we informed the Center for Disease Control and Prevention and the Office of Child Care, who then recommended that we close the centerThe client’s son was one of the carriers that lead to the outbreak and reoccurring cases.Wednesday July 13, 2016, the client sent an email requesting a meeting to speak to the director regarding our field trip policy that was a part of our summer programThe director agreed to meet with the clients to discuss their concernsThe meeting was scheduled for Monday, July 18, 2016.Monday July 18, 2016, the client’s son was turned away due to lack of paymentOur policy states that payments for child care services must be paid on Friday for the upcoming weekThe client called the center concerning why her child was turned awayUpon stating our tuition policy, she was very rude and hostile on the phone to our staffWhen the director was informed about the situation, the director made the decision that this was the last incident that she was going to allowThe client has had a history of speaking to the staff in a very aggressive tone and hanging up the phoneShe has also made a habit of ignoring our policy and submitting late paymentThe client has had many disruptive incidents such as, a domestic altercation on the property in front of other clientsAfter reviewing the client’s file, we notice that the required documents were incomplete and falsifiedThe client’s actions, lack of payment, and incomplete/falsified documents lead to the director's decision of immediate termination of child care services for the clientAfter receiving the termination letter, the client continued her disruptive behavior by calling the center and speaking to the staff, the director and the assistant director in aggressive tone and refusing to listen to the explanations given to her.Settlement Response: Based on our policy stated in the enrollment packet, the registration fee is nonrefundableDue to the outbreak, we were force to shut down and it was out of our controlSince the client’s son contracted the infection, he was out those two days anyway on account of the sick daysHowever, we are able to offer a refund to the client for the summer campshirt that the client’s partner purchase.Response to Revdex.com Complaint ID: [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because: The policy was not implemented as apart of their summer plan upon initial enrollment.  When I enrolled my son, I was told that their was enough staff to accommodate my child if he could not go on the field trips.  When I asked for copies of my signed policy stating this once my meeting for July 18, 2016 was cancelled by the center's director, Ms.Misty and her assistants refused to show me these documents.  This policy was not implemented until July,7,2016 per a flyer placed on their door that also states "Effective:7/7/2016 (please see attached flyer).Also my son was not turned away for non-payment on July 18,2016 he was terminated from the center with no cause or proof that he was a risk to the center as stated in my termination letter sent via email 4 hours before out meeting scheduled (see 2nd attachment). I sent another email requesting reason and documents as to why my son was terminated and I have yet to receive a response as of today,Monday August 1,2016.  Which leads me to believe that my son was wrongfully terminated and I feel this decision was due discrimination since I work for the Department of Social Services and I am a mandated reporter.  I brought up a concern with their filed trip policy because I work for the Purchase of Childcare department.  Goodnews Learning Centers receives federal funding for childcare services for low income parents. I was concerned about their field trip policy because it works against the parents who use vouchers for their services due to that parent having no income. So I proposed the question, do they return the federal funds back to the State of Maryland they receive for payment if a voucher child cannot attend the field trips due to the parents having no income? Their response prior to our meeting addressing this was a termination letter for my child.  
Regards,
[redacted]

Provider’s StatementMonday June 27, 2016, the client’s son arrived to the center with a few red bumps under his chin. The father informed the center's staff that he was taken to the doctor and that the bumps were a teething rash. The supervisor was notified of the concerning bumps of the child’s...

face. She instructed for the staff to inform the clients to bring the doctor's note as proof of treatment. There was never any statement or phone conversation about the child having a fever. The next day, the client informed us that her child contracted the hand, foot, and mouth disease. Because this disease is highly contagious, we informed the Center for Disease Control and Prevention and the Office of Child Care, who then recommended that we close the center. The client’s son was one of the carriers that lead to the outbreak and reoccurring cases.Wednesday July 13, 2016, the client sent an email requesting a meeting to speak to the director regarding our field trip policy that was a part of our summer program. The director agreed to meet with the clients to discuss their concerns. The meeting was scheduled for Monday, July 18, 2016.Monday July 18, 2016, the client’s son was turned away due to lack of payment. Our policy states that payments for child care services must be paid on Friday for the upcoming week. The client called the center concerning why her child was turned away. Upon stating our tuition policy, she was very rude and hostile on the phone to our staff. When the director was informed about the situation, the director made the decision that this was the last incident that she was going to allow. The client has had a history of speaking to the staff in a very aggressive tone and hanging up the phone. She has also made a habit of ignoring our policy and submitting late payment. The client has had many disruptive incidents such as, a domestic altercation on the property in front of other clients. After reviewing the client’s file, we notice that the required documents were incomplete and falsified. The client’s actions, lack of payment, and incomplete/falsified documents lead to the director's decision of immediate termination of child care services for the client. After receiving the termination letter, the client continued her disruptive behavior by calling the center and speaking to the staff, the director and the assistant director in aggressive tone and refusing to listen to the explanations given to her.Settlement Response: Based on our policy stated in the enrollment packet, the registration fee is nonrefundable. Due to the outbreak, we were force to shut down and it was out of our control. Since the client’s son contracted the infection, he was out those two days anyway on account of the sick days. However, we are able to offer a refund to the client for the summer campshirt that the client’s partner purchase.Response to Revdex.com Complaint ID: [redacted]