This company advertises a product that does not do what it says. Their customer service is horrible and the people that work there act like children. I purchased a license for a year for their program, which is advertised as easy to set up in 10 steps. The guide for set up is incorrect has outdated info and doesn't work. When you ask how to fix it you get no response or snarky remarks. After 3 days of trying to get it set up and working I decided to ask for a refund. Their response was to send a link to their terms of service where it says there are no refunds. If I had known that I wouldn't have bought the license. There was an exchange back and forth, where they said I need to change my attitude if I wanted any help, they also tried intimidating by saying there were only 2 options and I was stuck. so I decided to dispute the charge on my credit card. The people that work there then emailed back saying they were going to get my account banned in the game that I purchased the license for.
The fact they emailed me 3 weeks after the dispute saying they were banning my account is malicious and they shouldnt be able to operate.
This company advertises a product that does not do what it says. Their customer service is horrible and the people that work there act like children. I purchased a license for a year for their program, which is advertised as easy to set up in 10 steps. The guide for set up is incorrect has outdated info and doesn't work. When you ask how to fix it you get no response or snarky remarks. After 3 days of trying to get it set up and working I decided to ask for a refund. Their response was to send a link to their terms of service where it says there are no refunds. If I had known that I wouldn't have bought the license. There was an exchange back and forth, where they said I need to change my attitude if I wanted any help, they also tried intimidating by saying there were only 2 options and I was stuck. so I decided to dispute the charge on my credit card. The people that work there then emailed back saying they were going to get my account banned in the game that I purchased the license for.
The fact they emailed me 3 weeks after the dispute saying they were banning my account is malicious and they shouldnt be able to operate.