Goodnight Lawn Equipment

I am rejecting this response because: That was the complaint - I complied with their request in a timely manner and have not heard from them in four months That is more than long enough to review the matter They are just stalling because the next step for me after their denial is a lawsuit for my damages

In response to your inquiry, your case file information was immediately forwarded to our Legal Department. They did respond to you and you completed the requested affidavit and returned to them. Thank you.
At this time, the Legal Department is
reviewing the matter and will be in touch shortly
We sincerely apologize for the delay

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Complaint: [redacted]
I am rejecting this response because: "It is our understanding that she has received information she was seeking".- I'd love to know what information I received that satisfied my issue?"Her file shows that we responded and have been awaiting her to provide her account information so that we could investigate with the promotional company"-I'd love to know what this means as well. Empty words do not make something true. I was contacted by [redacted] a month after leaving my points at the Boulder office. She asked how many points I had and I specifically conveyed numerous times now that I needed assistance determining how many points I have as many of the wrappers do not state how many points they are worth.  "Her loyalty was evident in her communication to us and we hope that she does not allow this experience to negatively impact how much she enjoys our products"-Really? What have you done to retain me as a customer? What? Simply resolving my original issue will not satisfy me at this point as I have had to jump through hoops, make in person visits and use a third party to even get a response from you. I will not be satisfied by you doing your job that wasn't done correctly in the first place. My loyalty is not remotely being appreciated in the way you say it is. 
Regards,
[redacted]

I appreciate the opportunity to respond. I have spoken with Mr [redacted] and he was sorry to hear that Ms [redacted] feels this way. We hope she understands that we do not run our Evol promotion from the Boulder office she visited and therefore he was not able to readily assist her. He...

did however make arrangements for our promotional company to contact her directly. It is our understanding that she has received information she was seeking.In addition, I run the call center which received Ms [redacted] Contact Us email. Her file shows that we responded and have been awaiting her to provide her account information so that we could investigate with the promotional company. Evol cares deeply about their consumers and we regret that this was not conveyed. Her loyalty was evident in her communication to us and we hope that she does not allow this experience to negatively impact how much she enjoys our products.

Our Legal Department reviewed [redacted]'s claim and the following was sent along with complimentary coupons to [redacted] via [redacted] on November 3, 2014:
 
Thank you for your patience as we reviewed your
claim of  breaking your denture while
biting into the corner an Evol™ Gluten Free Shredded Beef Burrito.
Our review included an effort by a member of our R&D
staff to duplicate the incident you described. 
It determined that the corners, as typical with microwaved burritos, may
become dry. However, they could not be considered hard enough to fracture a
denture.
We are sorry that we are not able to compensate you
for your claim for the following reasons: the directions for heating the
burrito were not followed, we did not have an opportunity to inspect the the
actual product, our tests following the scenario you reported did
not produce the results you described, and the fact that the stability of a
denture is often determined by its quality, age, and care.
We appreciate the information you provided, and we
hope you will accept the enclosed coupons as our gesture of goodwill.

Thank you for your comments.  We have shared your feedback with our management team.  In the future, we invite you to submit shareholderfeedback through our investor relations team.  You can learn more about invester topics and view our detailed financial reports at our...

corporatewebsite at www.boulderbrands.com. Sincerely,  m