Goodwill Industries of Northern New England

Earlier today I was at the London rd concord nh. I was in the mens dress shirts and was interested in 6 shirts but none had tags. I brought the items to the register. The cashier looked at the tags and said they were hi-end. I can assure you I could have purchased the same items at target or Walmart. The manager said to ticket them full price which to her was $10 a piece. Since I brought the issue to their attention I was hoping they would be marked $7 each with a blue tag making them 50% off. The manager was not helpful at all. I have been a customer for many many years at your concord and hooksett locations and have spent a lot of money for your programs and deserve a little respect for bringing the issue to the cashier and managers attention. All I can say is "shame on your organization". I don't expect a response but since I took the time to write to you, I hope you will. I think the thing that bothers me the most is not one person said thank you for bringing the issue to their attention.

To whom it may concernThis is in response to a complaint filed by [redacted] , a shopper at Goodwill NNE’s [redacted] , Maine storeMs [redacted] was not aware of our change in our Club Goodwill program made on October 1, She was mistakenly denied a 10% discount of her purchase on Friday, October I spoke with Ms [redacted] on Monday, October after receiving her callMs [redacted] was offered an apology, which she acceptedIn addition, I offered her a 10% Discount on her purchase, as well as a $Goodwill Gift Card as a way of thanking her for bringing this matter to our attentionI personally met with the Supervisor who made the error and coached her regarding Customer ServiceMs [redacted] stopped at our [redacted] store this week and met with our Store ManagerShe was given her gift card and the correct discount on her purchaseThe complaint has been resolvedThank you [redacted] SrDirector of regional SalesGoodwill NNE

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]

To whom it may concern.. This is in response to a complaint filed by [redacted], a shopper at Goodwill NNE’s [redacted], Maine store. Ms. [redacted] was not aware of our change in our Club Goodwill program made on October 1, 2016. She was mistakenly denied a 10% discount of her purchase on...

Friday, October 21. I spoke with Ms. [redacted] on Monday, October 23 after receiving her call. Ms. [redacted] was offered an apology, which she accepted. In addition, I offered her a 10% Discount on her purchase, as well as a $20.00 Goodwill Gift Card as a way of thanking her for bringing this matter to our attention. I personally met with the Supervisor who made the error and coached her regarding Customer Service. Ms. [redacted] stopped at our [redacted] store this week and met with our Store Manager. She was given her gift card and the correct discount on her purchase. The complaint has been resolved. Thank you [redacted]Sr. Director of regional SalesGoodwill NNE

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]