Goodwill Industries

Complaint: I am rejecting this response because: Yes, I used a shopping cart to take the item home There were of us that carefully took the mattress home At no time did the shopping cart do any damage I inspected the cart before putting the mattress on the cart By the way, I was told that the mattress was new, but yet in the response the person admits its reconditioned That's not new! Like I stated when I submitted my complaint [redacted] from the head office stated that I could have asked to remove the plastic At the time of purchase there was no sign stating I could ask for that and the manager who helped didn't inform or tell me that was an option Apparently if their own store manager didn't inform me of this option there was probably a reason for that Also, they state that they would be losing revenue? So, it's ok for a customer to have to deal with a the loss of having a mattress they were informed was new by the store manager? The store should have a sign placed stating the item can be looked over before being purchased and that the item is reconditioned! I was sold a mattress under pretenses by the store manager herself and then they are trying to place the blame and burden on me? I don't think so! That is unacceptable! I am not requesting my money back, I am requesting another mattress one that is not ripped! If the store in fact reconditions these items then THEY did not do a good job and should have to fix it! Regards, [redacted]

Prices are too highCustomer service does not exist and they do not employ special needs

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meStill its very important to make clear that the employer from the beginin didn't have the apartment that we agree on (parking level floor) and never show us in person the floor that it was in, if it where shown to us we will never made the application or the deposits; we didn't give back the keys out of knowledge waiting on Monday to talk person in person to the manager because she wasn't there on the weekendThis is one thing that should be change for future residents Regards, [redacted]

This is the first notification we have received from the Revdex.comWe have been in contact with Mrs*** on several occasionsFrom our last communication with Mrs*** I understood we had agreed on the refund total of $897.77. *** *** and *** *** paid a total of $to The
Ravinia.We refunded the total deposit of $400.00, the administration fee of $150.00, the parking of $64.00, and the original prorate that she paid in the amount of $318.97. *** *** and *** *** did take possession of the apartmentThey came in and spoke to *** in the office after realizing that a true first floor was a sub level apartment*** and *** made arrangements with *** to take another apartment when it came available #913. They wanted to think about it and did not cancel their original move in and kept the keys to apartment #Once we explained to *** that due to her taking possession of the apartment we did need to charge the prorated rent for the days she was in possession of the unitThese fees covered the rekeying the apartment and the miscellaneous items that we are required to do after a resident takes possession and releases an apartment. *** *** had agreed to the $and felt that was fair and was appreciative of our willingness to resolve this issue

Prices are too high. Customer service does not exist and they do not employ special needs.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Still its very important to make clear that the employer from the beginin didn't have the apartment that we agree on (parking level floor)  and never show us in person the floor that it was in, if it where shown to us we will never made the application or the deposits; we didn't give back the keys out of knowledge waiting on Monday to talk person in person to the manager because she wasn't there on the weekend. This is one thing that should be change for future residents. 
Regards,
[redacted]

Complaint: 10139754
I am rejecting this response because:
Yes, I used a shopping cart to take the item home.  There were 4 of us that carefully took the mattress home.  At no time did the shopping cart do any damage.  I inspected the cart before putting...

the mattress on the cart.  By the way, I was told that the mattress was new, but yet in the response the person admits its reconditioned.  That's not new!  Like I stated when I submitted my complaint [redacted] from the head office stated that I could have asked to remove the plastic.  At the  time of purchase there was no sign stating I could ask for that and the manager who helped didn't inform or tell me that was an option.  Apparently if their own store manager didn't inform me of this option there was probably a reason for that. 
Also, they state that they would be losing revenue?  So, it's ok for a customer to have to deal with a the loss of having a mattress they were informed was new by the store manager?  The
store should have a sign placed stating the item can be looked over before being purchased and that the item is reconditioned!  I was sold a mattress under false pretenses by the store manager herself and then they are trying to place the blame and burden on me?  I don't think so!  That is unacceptable!  I am not requesting my money back, I am requesting another mattress one that is not ripped!  If the store in fact reconditions these items then THEY did not do a good job and should have to fix it! 
Regards,
[redacted]

Review: I purchased a mattress from the store. I item was covered in plastic. According to cashier I was helped by the store manager. I live one block away from the store and as soon as I got home and took off the plastic we noticed a rip on one of the sides of the mattress. I called the store and reported it. I was told I would have to wait until the store manager returned from lunch to see what could be done as they have a NO REFUND policy. I was not requesting a refund. I wanted an exchange. I did not pay $86 for a ripped mattress. I received a call from the store manager she referred me to her boss at the San Luis Obispo office.I called and spoke to Mark. He said he was unable to do anything for me. He stated that they are willing to unwrap items and I should have asked to check the mattress before purchase. There was nothing posted stating they would be willing to unwrap mattresses for inspection. He stated that if it would have been an item of clothing maybe he would have been able to do something for me, but because it's a mattress there was nothing he could do.Desired Settlement: mattress replaced.

Consumer

Response:

Review: 10139754

I am rejecting this response because:

Yes, I used a shopping cart to take the item home. There were 4 of us that carefully took the mattress home. At no time did the shopping cart do any damage. I inspected the cart before putting the mattress on the cart. By the way, I was told that the mattress was new, but yet in the response the person admits its reconditioned. That's not new! Like I stated when I submitted my complaint [redacted] from the head office stated that I could have asked to remove the plastic. At the time of purchase there was no sign stating I could ask for that and the manager who helped didn't inform or tell me that was an option. Apparently if their own store manager didn't inform me of this option there was probably a reason for that.

Also, they state that they would be losing revenue? So, it's ok for a customer to have to deal with a the loss of having a mattress they were informed was new by the store manager? The

store should have a sign placed stating the item can be looked over before being purchased and that the item is reconditioned! I was sold a mattress under false pretenses by the store manager herself and then they are trying to place the blame and burden on me? I don't think so! That is unacceptable! I am not requesting my money back, I am requesting another mattress one that is not ripped! If the store in fact reconditions these items then THEY did not do a good job and should have to fix it!

Regards,