Goody Beads

Initial Business Response / [redacted] (1000, 5, 2016/01/07) */ Hello [redacted] , I am trying to locate your order but am not able to do so with your email addressDo you have the order confirmation number? I would love to help resolve this issue Your order was likely shipped on the 5thWhen you receive your order, you may notice that some items were out of stockThe way this works as far as payment goes, is this: For your protection, we do not keep any of your payment information on fileWe use a third party to process all payment and to handle all money transactions Your initial payment is transferred to us via a third party (in this case, PayPal)Since you initially paid for an order including items that you did not receive, we deleted that part of the orderThe new payment is sent and "captured" by our accounting team, which is when your card is actually charged (for the new total)Your initial payment is considered "pending" and eventually falls off your account and you are not charged for that amount The speed at which this happens depends on your form of payment and your bankSome banks may take longer to process these transactions If this is not cleared up in a few days, let me knowOnce I have the order number I can send you the receipt from our accounting team showing that we only charged you once Thanks again, Stevie H Goody Beads Corporate Headquarters [redacted] Minnetonka, Minnesota [redacted] Initial Consumer Rebuttal / [redacted] (2000, 8, 2016/01/07) */ (The consumer indicated he/she ACCEPTED the response from the business.) They second charge was removed from my account todayThank You for getting back to me

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me? My complete order arrived on Monday December 19th via Fedex? Thank you Revdex.com for your help in getting results in this matter[redacted]

We have emailed the customer and assured her we will be refunding the cost of the order plus her shipping costWe have not received the package and as soon as we do we will process the refund

We received this delivery complaint and responded to it via emailWe then sent a replacement package to the address provided. Here is the tracking information for that
package:https://www.fedex.com/apps/fedextrack/?action=track&tracknumbers=7779668...⇄ This tracking shows that the replacement package was delivered on the 19th of December

Customer was refunded the amount requested

I am rejecting this response because:I have not received the information on how to order the Beads to continue my project.The company has fail to comply with my emails and at this point I feel that they are responsible for my
distressSurely it would be sufficient if they would send me the Beads at no cost to me I want this problem resolve as soon as possibleGoodybeads has not only shown me that their customer service deptis insensible to my complaint but I also feel discriminated from their lack of enthusiasm

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me

We received this delivery complaint and responded to it via emailWe then sent a replacement package to the address provided. Here is the tracking information for that
package:https://www.fedex.com/apps/fedextrack/?action=track&tracknumbers=7779668...⇄ This tracking shows that the replacement package was delivered on the 19th of December.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me

Initial Business Response /* (1000, 5, 2016/01/07) */
Hello ***,
I am trying to locate your order but am not able to do so with your email addressDo you have the order confirmation number? I would love to help resolve this issue
Your order was likely shipped on the 5thWhen you receive
your order, you may notice that some items were out of stockThe way this works as far as payment goes, is this:
For your protection, we do not keep any of your payment information on fileWe use a third party to process all payment and to handle all money transactions
Your initial payment is transferred to us via a third party (in this case, PayPal)Since you initially paid for an order including items that you did not receive, we deleted that part of the orderThe new payment is sent and "captured" by our accounting team, which is when your card is actually charged (for the new total)Your initial payment is considered "pending" and eventually falls off your account and you are not charged for that amount
The speed at which this happens depends on your form of payment and your bankSome banks may take longer to process these transactions
If this is not cleared up in a few days, let me knowOnce I have the order number I can send you the receipt from our accounting team showing that we only charged you once
Thanks again,
Stevie H
Goody Beads Corporate Headquarters
***
Minnetonka, Minnesota
***
Initial Consumer Rebuttal /* (2000, 8, 2016/01/07) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They second charge was removed from my account todayThank You for getting back to me

This problem has been resolved, we have worked with the customer

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me? My complete order arrived on Monday December 19th via Fedex? Thank you Revdex.com for your help in getting results in this matter.*** ***

? I am rejecting this response because:I have not received the information on how to order the Beads to continue my project.The company has fail to comply with my emails and at this point I feel that they are responsible for my
distressSurely it would be sufficient if they would send me the Beads at no cost to me I want this problem resolve as soon as possibleGoodybeads has not only shown me that their customer service deptis insensible to my complaint but I also feel discriminated from their lack of enthusiasm

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  My complete order arrived on Monday December 19th via Fedex.  Thank you Revdex.com for your help in getting results in this matter.[redacted]

Initial Business Response /* (1000, 5, 2016/01/07) */
Hello [redacted],
I am trying to locate your order but am not able to do so with your email address. Do you have the order confirmation number? I would love to help resolve this issue.
Your order was likely shipped on the 5th. When you receive...

your order, you may notice that some items were out of stock. The way this works as far as payment goes, is this:
For your protection, we do not keep any of your payment information on file. We use a third party to process all payment and to handle all money transactions.
Your initial payment is transferred to us via a third party (in this case, PayPal). Since you initially paid for an order including items that you did not receive, we deleted that part of the order. The new payment is sent and "captured" by our accounting team, which is when your card is actually charged (for the new total). Your initial payment is considered "pending" and eventually falls off your account and you are not charged for that amount.
The speed at which this happens depends on your form of payment and your bank. Some banks may take longer to process these transactions.
If this is not cleared up in a few days, let me know. Once I have the order number I can send you the receipt from our accounting team showing that we only charged you once.
Thanks again,
Stevie H.
Goody Beads Corporate Headquarters
[redacted]
Minnetonka, Minnesota 55345
[redacted]
Initial Consumer Rebuttal /* (2000, 8, 2016/01/07) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They second charge was removed from my account today. Thank You for getting back to me.

We have emailed the customer and assured her we will be refunding the cost of the order plus her shipping cost. We have not received the package and as soon as we do we will process the refund.

This problem has been resolved, we have worked with the customer.