Goodyear Tire & Rubber Co

Tell us why here..I purchased a [redacted] -fireplace insert from Ambler Fireplace and patio on and it was installed on I purchased the insert from the owner and he told me THEY SELL THE [redacted] -FIRE INSERT [redacted] THEY INSTALL THEM AND SERVICE THEY DO A YEARLY MAINTENANCE so I bought a [redacted] -fireplace insert from Rick Urie the owner of Ambler fireplace and PatioFive months later I called for service to have the [redacted] -fireplace insert serviced Mike arrived at my home he needed to use my bathroom when Mike came out of the bathroom Mike told me that they DON'T SERVICE THE [redacted] -FIRE INSERT AND THAT THEY ONLY DO INSTALLATION I TOLD MIKE THAT'S NOT WHAT I WAS TOLD MONTHSMIKE TOLD ME THAT HE'S ON HIS WAY TO ANOTHER JOB AND HE LEFT.Five months after purchasing this unit I tried to contact Rick U [redacted] but he doesn't return callsI must have called XI contacted [redacted] fire.com ###-###-#### I spoke to Joslin case # [redacted] I was told WHEN THEY SEEL THE UNITS THEY SERVICE THEM.I search [redacted] fire fireplace list for an authorized dealer and they are all out of my area except one [redacted] I called them and they aren't familiar with the insertI called at least other dealers and they are all far away and nobody wants to travel.The customer is correct in stating that we sell, service, and install [redacted] fire products We have been in business since and have been selling, installing, and servicing [redacted] fire products for almost as long We ALWAYS stand behind warranties on everything we sell and will service any product for our customers as long as our technicians feel safe in the environment in which they are working Unfortunately in this situation the technicians do not feel safe or comfortable in this customers home due to the past history in the condition of her home, the manner in which she chooses to conduct herself, her language, and demanding nature in blaming employees to fix unrelated items and issues that are totally unrelated to the fireplace We regret not being able to service this product, however, the working conditions prohibit us from going back to what we consider to be unsafe work environment that may put our technicians are risk for additional unfounded culpability to her house and unit