To whom it may concern, Attn: [redacted] As a small business owner, it is important for me as the leader, to make sure our organization does everything in its power to provide an excellent service to our clients I sincerely apologize for any inconvenience these issues may have caused youAccording to my research, we have performed all of our services as planned and as stated in the contract signed by you We met on Jan 2017, you had signed up for our services on this date Services are not rendered until full payment is made which occurred on May 1, I believe this is where some of the confusion and misunderstanding startsWe have provided you a great opportunity to travel to over resorts with no maintenance fees, this is not a timeshare, but a travel membership plan provided to you and your family through [redacted] This is one part of the contract, which has been provided Your member number, including all websites and telephone numbers to make reservations was provided on eff [redacted] I personally spoke with you through text on May 1st 2017, May 5th 2017, May 19th 2017(On this date you were already looking for an update on where your file was at, keep in mind this is only days after full payment was made Your contract states that the process for receiving your [redacted] account # can take 45-days to provide, which we did in days Another text exchange occurred on May 25th,2017, this is where the Attorney which our organization provided reached out to you and starting collecting the proper documentation to get you out of your timeshares with [redacted] This is where it was told to me through text that you had a major hail storm that you were having to deal with, with you insurance company and contractor to deal with all of the damage(This is a second item I feel has caused you some overall headaches which did not actually pertain to our company.) Another text exchange occurred on May 30th, lots of name calling, etc Another text exchange on June 29th occurred asking why we had made a charge on your credit card, I sent directly to you receipt and signed credit card authorization form to show you the charges made and where you had signed off Another text exchange occurred on August 11th 2017, letting me know that we were days from the year mark, which was untrue, calling me a ***, etcMultiple exchanges have been had between yourself and me directly, I have never not responded, and have always pointed you in the right directionOn March 19th 2018, I asked if you wanted the [redacted] property back, you said “I’m wanting what you promised and also to be rid of your [redacted] pure points It might be a good program but attached with your promises I can’t believe it is anything but a sham.” We are currently and actively providing you with an exit of your [redacted] timeshares, through the attorney group and case manager that was assigned to you Also on March 19th you had said that you were contacted by the attorney about your case After speaking with the attorney group, they said you sounded like you were satisfied with the arrangement I understand that there are several things on your account that you would like different, but after review we have provided all of them in a timely fashion I feel the misunderstanding is in the time frames, expectations, and a frustration from outside issues and an industry that is filled with unfortunate scams, of which we are notI would just like to let you know that we take complaints very seriously, as we are always striving to improve our services We welcome any additional feedback you may have We will continue to provide our services to get you out of your forever timeshare and the loan and fees associated with it Regards [redacted] ***
Initial Business Response /* (1000, 19, 2016/10/03) */
Our company Gooyt LLC did not receive this complaint until Sept from *** ***I understand responding in a timely fashion, however, two days is a very short time frameNo other correspondence was sent until Sept 28thI would
ask that we would be able to have more time to give a response to this matter
To whom it may concern, Attn: [redacted] As a small business owner, it is important for me as the leader, to make sure our organization does everything in its power to provide an excellent service to our clients. I sincerely apologize for any inconvenience these issues may have...
caused you. According to my research, we have performed all of our services as planned and as stated in the contract signed by you. We met on Jan 1 2017, you had signed up for our services on this date. Services are not rendered until full payment is made which occurred on May 1, 2017. I believe this is where some of the confusion and misunderstanding starts. We have provided you a great opportunity to travel to over 5000 resorts with no maintenance fees, this is not a timeshare, but a travel membership plan provided to you and your family through [redacted]. This is one part of the contract, which has been provided. Your member number, including all websites and telephone numbers to make reservations was provided on eff [redacted]. I personally spoke with you through text on May 1st 2017, May 5th 2017, May 19th 2017(On this date you were already looking for an update on where your file was at, keep in mind this is only 18 days after full payment was made. Your contract states that the process for receiving your [redacted] account # can take 45-90 days to provide, which we did in 30 days. Another text exchange occurred on May 25th,2017, this is where the Attorney which our organization provided reached out to you and starting collecting the proper documentation to get you out of your timeshares with [redacted]. This is where it was told to me through text that you had a major hail storm that you were having to deal with, with you insurance company and contractor to deal with all of the damage. (This is a second item I feel has caused you some overall headaches which did not actually pertain to our company.) Another text exchange occurred on May 30th, lots of name calling, etc. Another text exchange on June 29th 2017 occurred asking why we had made a charge on your credit card, I sent directly to you receipt and signed credit card authorization form to show you the charges made and where you had signed off. Another text exchange occurred on August 11th 2017, letting me know that we were 160 days from the 1 year mark, which was untrue, calling me a [redacted], etc. Multiple exchanges have been had between yourself and me directly, I have never not responded, and have always pointed you in the right direction. On March 19th 2018, I asked if you wanted the [redacted] property back, you said “I’m wanting what you promised and also to be rid of your [redacted] pure points. It might be a good program but attached with your promises I can’t believe it is anything but a sham.” We are currently and actively providing you with an exit of your [redacted] timeshares, through the attorney group and case manager that was assigned to you. Also on March 19th 2018 you had said that you were contacted by the attorney about your case. After speaking with the attorney group, they said you sounded like you were satisfied with the arrangement. I understand that there are several things on your account that you would like different, but after review we have provided all of them in a timely fashion. I feel the misunderstanding is in the time frames, expectations, and a frustration from outside issues and an industry that is filled with unfortunate scams, of which we are not. I would just like to let you know that we take complaints very seriously, as we are always striving to improve our services. We welcome any additional feedback you may have. We will continue to provide our services to get you out of your forever timeshare and the loan and fees associated with it. Regards [redacted]
To whom it may concern, Attn: [redacted] As a small business owner, it is important for me as the leader, to make sure our organization does everything in its power to provide an excellent service to our clients I sincerely apologize for any inconvenience these issues may have caused youAccording to my research, we have performed all of our services as planned and as stated in the contract signed by you We met on Jan 2017, you had signed up for our services on this date Services are not rendered until full payment is made which occurred on May 1, I believe this is where some of the confusion and misunderstanding startsWe have provided you a great opportunity to travel to over resorts with no maintenance fees, this is not a timeshare, but a travel membership plan provided to you and your family through [redacted] This is one part of the contract, which has been provided Your member number, including all websites and telephone numbers to make reservations was provided on eff [redacted] I personally spoke with you through text on May 1st 2017, May 5th 2017, May 19th 2017(On this date you were already looking for an update on where your file was at, keep in mind this is only days after full payment was made Your contract states that the process for receiving your [redacted] account # can take 45-days to provide, which we did in days Another text exchange occurred on May 25th,2017, this is where the Attorney which our organization provided reached out to you and starting collecting the proper documentation to get you out of your timeshares with [redacted] This is where it was told to me through text that you had a major hail storm that you were having to deal with, with you insurance company and contractor to deal with all of the damage(This is a second item I feel has caused you some overall headaches which did not actually pertain to our company.) Another text exchange occurred on May 30th, lots of name calling, etc Another text exchange on June 29th occurred asking why we had made a charge on your credit card, I sent directly to you receipt and signed credit card authorization form to show you the charges made and where you had signed off Another text exchange occurred on August 11th 2017, letting me know that we were days from the year mark, which was untrue, calling me a ***, etcMultiple exchanges have been had between yourself and me directly, I have never not responded, and have always pointed you in the right directionOn March 19th 2018, I asked if you wanted the [redacted] property back, you said “I’m wanting what you promised and also to be rid of your [redacted] pure points It might be a good program but attached with your promises I can’t believe it is anything but a sham.” We are currently and actively providing you with an exit of your [redacted] timeshares, through the attorney group and case manager that was assigned to you Also on March 19th you had said that you were contacted by the attorney about your case After speaking with the attorney group, they said you sounded like you were satisfied with the arrangement I understand that there are several things on your account that you would like different, but after review we have provided all of them in a timely fashion I feel the misunderstanding is in the time frames, expectations, and a frustration from outside issues and an industry that is filled with unfortunate scams, of which we are notI would just like to let you know that we take complaints very seriously, as we are always striving to improve our services We welcome any additional feedback you may have We will continue to provide our services to get you out of your forever timeshare and the loan and fees associated with it Regards [redacted] ***
Initial Business Response /* (1000, 19, 2016/10/03) */
Our company Gooyt LLC did not receive this complaint until Sept from *** ***I understand responding in a timely fashion, however, two days is a very short time frameNo other correspondence was sent until Sept 28thI would
ask that we would be able to have more time to give a response to this matter
To whom it may concern, Attn: [redacted] As a small business owner, it is important for me as the leader, to make sure our organization does everything in its power to provide an excellent service to our clients. I sincerely apologize for any inconvenience these issues may have...
caused you. According to my research, we have performed all of our services as planned and as stated in the contract signed by you. We met on Jan 1 2017, you had signed up for our services on this date. Services are not rendered until full payment is made which occurred on May 1, 2017. I believe this is where some of the confusion and misunderstanding starts. We have provided you a great opportunity to travel to over 5000 resorts with no maintenance fees, this is not a timeshare, but a travel membership plan provided to you and your family through [redacted]. This is one part of the contract, which has been provided. Your member number, including all websites and telephone numbers to make reservations was provided on eff [redacted]. I personally spoke with you through text on May 1st 2017, May 5th 2017, May 19th 2017(On this date you were already looking for an update on where your file was at, keep in mind this is only 18 days after full payment was made. Your contract states that the process for receiving your [redacted] account # can take 45-90 days to provide, which we did in 30 days. Another text exchange occurred on May 25th,2017, this is where the Attorney which our organization provided reached out to you and starting collecting the proper documentation to get you out of your timeshares with [redacted]. This is where it was told to me through text that you had a major hail storm that you were having to deal with, with you insurance company and contractor to deal with all of the damage. (This is a second item I feel has caused you some overall headaches which did not actually pertain to our company.) Another text exchange occurred on May 30th, lots of name calling, etc. Another text exchange on June 29th 2017 occurred asking why we had made a charge on your credit card, I sent directly to you receipt and signed credit card authorization form to show you the charges made and where you had signed off. Another text exchange occurred on August 11th 2017, letting me know that we were 160 days from the 1 year mark, which was untrue, calling me a [redacted], etc. Multiple exchanges have been had between yourself and me directly, I have never not responded, and have always pointed you in the right direction. On March 19th 2018, I asked if you wanted the [redacted] property back, you said “I’m wanting what you promised and also to be rid of your [redacted] pure points. It might be a good program but attached with your promises I can’t believe it is anything but a sham.” We are currently and actively providing you with an exit of your [redacted] timeshares, through the attorney group and case manager that was assigned to you. Also on March 19th 2018 you had said that you were contacted by the attorney about your case. After speaking with the attorney group, they said you sounded like you were satisfied with the arrangement. I understand that there are several things on your account that you would like different, but after review we have provided all of them in a timely fashion. I feel the misunderstanding is in the time frames, expectations, and a frustration from outside issues and an industry that is filled with unfortunate scams, of which we are not. I would just like to let you know that we take complaints very seriously, as we are always striving to improve our services. We welcome any additional feedback you may have. We will continue to provide our services to get you out of your forever timeshare and the loan and fees associated with it. Regards [redacted]