Sign in

Gopher Industrial

Sharing is caring! Have something to share about Gopher Industrial? Use RevDex to write a review
Reviews Gopher Industrial

Gopher Industrial Reviews (11)

Complaint: [redacted] I am rejecting this response because: They had an appt to service my fridge and washer and no one has shown upAt this point I feel very uncomfortable as I am sure they do as well since I made the complaint to call them and have them service the appliances that I have I purchased from them can someone please contact me ASAP as I have been having this issue for a while and since I have made the complaint Affordable Appliances has not shown up for their scheduled appt to service my appliances Regards, [redacted] ***

We will honor our warranty as per the terms you are responsible for the cost of parts and we will take care of the rest just give us a call when you're ready to schedule

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted]

When the customer purchased it she was advised to measure her space twice she left and came back on two different occasions before purchasing the itemUpon taking the item home she was instructed on loading not to lay the refrigerator down we loaded the item for herShe later called saying she needed a return and we told her to return it to us and we would exchange itupon returning it she had laid it down against our deviceThe item is damaged and no longer of any valueThere's nothing we can do to help this customerOur terms read that laying down a refrigerator to haul it voids the warranty We tried to give her a copy of the terms and she declined after making a huge scene in our store

Complaint: [redacted] I am rejecting this response because:The main issue I had was how EXTREMELY rude the lady that works there was during this whole ordealShe yelled at me for being upset that she placed me on hold for over and hour and a half, never returning the entire time to check back inWhen I asked her if she felt like she should apologize she told me she was sorry I was a psycho and then hung up on meThe Saturday service call was the soonest they could come so that I could be there to let them in to look at the dryerThey said they could get someone out on the following Tuesday between 11-2PM but I work and could not be home that dayI am very displeased with how this woman treated a paying customerI understand if they were really busy when I called but to leave someone on hold for that long and then be that rude to them is unexceptionable customer serviceI would like a call from the owner to at least get a proper apology for this employees behavior Regards, [redacted]

The dryer was already scheduled for service for Saturday because of the customers schedule we had availability for next day service but she couldn't be there

We will honor our warranty, but we do not give refunds [redacted] has used the appliances for a week before we heard from her and this is the first time anything has been said about the washer and dryer, we are a scheduled to service the refrigerator on Tuesday, I will be happy to check the washer and dryer at the same time

Complaint: [redacted] I am rejecting this response because: Regards, [redacted] ***I had not recieved any policies, I recieved the policies when I attempted to return my refridgerator, if I would have had the polices at the time of my purchase I would have known the regulations and policies of returning this item to the companyI feel like this company scams alot of people, he wasnt willing to take the refridgerator because it had scratches, but those scratches were there when I purchased the refrigeratorIts a working refridgerator, he explained to me that he couldnt take it back because it didnt work, but it didI wasnt casuing a big seen, I was crying because he scammed me out of $

WE HAVE ATTEMPTED TO CONTACT THE CUSTOMER TO RESOLVE THIS AND WAITING FOR HER TO RETURN OUR CALL

we have offered the customer a trade out or service or a loaner to take that one in for service we have in writing where the customer agreed to a loaner then changed his mind then set up for service for the next day then came into the store and had to have APD called on him because he demanded someone go to his home today for service after he cancelled the appointment we will honor the warranty and restart the days once this issue is resolved

We do have availability for Wednesday Thursday or Friday but it's always a mid-day appointment where you are located if you would like to move your appointment up and can be there or have someone that can meet us there just let us know we will work around your schedule as best we canthe lady that was there was alone because someone called in sick, I apologize if she was rude and she could not return to the phone as soon as normal

Check fields!

Write a review of Gopher Industrial

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Gopher Industrial Rating

Overall satisfaction rating

Add contact information for Gopher Industrial

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated