Gordie Boucher Ford of Menomonee Falls

Dear Revdex.com, If the vehicle was paid in cash we would return the money to Mr [redacted] Mr [redacted] is correct it wasn't required to obtain financingThe bank has a loan with Mr [redacted] with the warranty includedIf we remove the warranty from the loan we need to send the money to the bank to lower the loan***

Dear Revdex.com, We have this completely documented:Here is some necessary information regarding the Revdex.com case for [redacted] ***.Invoice copy attached.His complaint states that we had guessed at the repairs that were performed.This is not trueProper diagnostics were performed for the codes that were stored.The invoice clearly states the process and resultsThere were different codes stored, relating to an intake air leak and relating to a throttle body.The service manual advises, before throttle body concerns are diagnosed, any other codes need to be diagnosed and repaired as they may cause throttle body codes to be set.The air leak codes lead to replacement of the air cleaner box assembly which had been damaged and a MAF sensor which had been damaged by unfiltered air caused by the damaged air box.The owner authorized that repairAn after repair running test was performed with a pass result and no codes had reset.Owner was advised of results and instructed that there was no other explanation for the throttle body code at this time, however, if that code returned at any point, it would require further diagnosis.Again, these statements appear in the customer copy of final invoice.The owner returned on May 8th with the same symptomswhen diagnostics were performed, the throttle body code had reset, no other codes this timeWe were unable to reproduce the symptom during diagnosticsIt is suspected that the throttle body has an intermittent fault but we have not been able to verify that.We have spent over hours of diagnostic time, at no cost to the customerWe covered days of rental, for use during diagnosis, at no cost to the customerWe contacted the customer with our results, stating we have been unable to duplicate the concern and could not condemn the throttle body with 100% certaintyWe made an offer to replace the throttle body if he decided that he wanted take that riskWe released the vehicle back to the customer and advised him to monitor for any changes.At this point, I feel we have treated our customer fairly, made accurate repairs and have given him all of the available information to make a decision.(Retail cost for throttle body replacement is $1200.00, offered to cust for $681.00)

Dear Revdex.com/Mr [redacted] ,The dealership is aware that they want the service contract cancelled and it's in process Many of our customers buy extended warranty's for the peace of mindIn order for a service contract to be purchased the customer signs for it in three places.Best Regards,***

[redacted] , This is a terrible situationI want to make this rightRebates come from FordI need to take this up the ladderAppreciate your patience.Best Regards, [redacted] **

Dear Revdex.com, We cancelled the contract and have spoken with Mr [redacted] He is satisfiedApologize for late response.***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.[To assist us in bringing this matter to a close, we would like to know your view on the matter.] Due to the set time limits I have to respond, I am rejecting the response from the business because the issue is still not resolved & I am still waiting to hear back from the businessIf the company follows through with the $refund requested, I will contact the Revdex.com back to re-close the complaint, noting the issues have been resolvedUntil the refund resolution is reached though, I still must reject the response Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.] RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. But I have yet to see the credit applied to this loan. Once the credit is applied this issue will be closed Regards, [redacted]