Gordie Harper's Bazaar

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted] I can not take my complaint down yet. I have not received a refund and the bank says they have not either.

On behalf of Lifestyle Products Group LLC dba KitchenTek, I do want to apologize for any concern or confusion this matter might have caused.    Our records show that [redacted] purchased the [redacted] Pressure Oven – Rotisserie series through our sales center on 12/12/15. On 2/25/16...

[redacted] contacted our Customer Service Center and stated that the oven was damaged.  A replacement was sent to her on 2/26/16. On 3/20/16 [redacted] contacted out Customer Service center and stated her replacement oven was damaged again, a second replacement was went on 3/21/16. On 6/4/16 [redacted] contacted our Customer Service center and stated her replacement oven was damaged again. Our Customer Service Rep offered [redacted] a third replacement oven due to her Money Back guarantee being expired by four months, [redacted] denied the offer and insisted on a refund.   This issue was escalated to our corporate office on 6/5/16, from there we contacted [redacted] and informed her that once we receive her defective [redacted] Oven’s back in our warehouse we will refund her the full amount for her oven - $378.77   We believe that this action should close this matter. Again, we do apologize for the inconvenience this has caused.     We sincerely hope that this explains the situation to her satisfaction, as Lifestyle Products Group LLC values its customers and works hard to keep their trust.      Sincerely,   L.H[redacted] Customer Service

On behalf of Lifestyle Products Group LLC dba KitchenTek, I do want to apologize for any concern or confusion this matter might have caused. As [redacted] confirmed she purchased her oven through HSN. As part of our agreement with HSN, it is their duty to take care of all oven purchases...

made through them. KitchenTek customer service must direct all parties back to WP Warehouses to assist all customers with this issue. According to our system we have not had any contact with [redacted] in the past. As a onetime courtesy we will assist [redacted] by administering a refund after she has returned the defective oven to our warehouses. Our customer service will contact her today, 11/29/16 to assist her with this process. We believe that this action should close this matter. Again, we do apologize for the inconvenience this has caused.   We sincerely hope that this explains the situation to her satisfaction, as Lifestyle Products Group LLC values its customers and works hard to keep their trust. Sincerely, L.H[redacted] Customer Service