[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
Regards,
[redacted]While I accept the business's response, they have now lost a repeat customer who will no longer recommend them to anyone. What a deceptive way to do business.
I did check her refrigerator out and correctly diagnosed that it needed a new thermostat that controls the temperature. I gave her an estimate to do the job and told her the thermostat was special order. She said to go ahead and order it. What Ms. [redacted] was charged was a service...
call and ordered the part from the authorized distributor for Whirlpool. What we found out is that the part was on a national back order and they didn't have one to send us. Without the control I can't install it. All customers that request service pay a service call. Thank you,Jeff G[redacted] Appliance Service
Hello,I would like to request this complaint be closed as resolved due to payment was refunded to customer on 06/06/2016. Please contact me if there are any questions.Thank you,
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
Regards,
[redacted]While I accept the business's response, they have now lost a repeat customer who will no longer recommend them to anyone. What a deceptive way to do business.
We are willing to send a refund in the amount of 435.81. Price of repair was 356.31 and 79.50. Thank you,Jeff Gordon
I did check her refrigerator out and correctly diagnosed that it needed a new thermostat that controls the temperature. I gave her an estimate to do the job and told her the thermostat was special order. She said to go ahead and order it. What Ms. [redacted] was charged was a service...
call and ordered the part from the authorized distributor for Whirlpool. What we found out is that the part was on a national back order and they didn't have one to send us. Without the control I can't install it. All customers that request service pay a service call. Thank you,Jeff G[redacted] Appliance Service
Hello,I would like to request this complaint be closed as resolved due to payment was refunded to customer on 06/06/2016. Please contact me if there are any questions.Thank you,
Business called. The business will not refund the $36.06 deposit because that amount will cover the cost of the service call.
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.