Gordon Automotive, LLC

THIS LETTER IS IN RESPONSE TO CORRESPONDENCE RECEIVED FROM Revdex.com COMPLAINT ID [redacted].  FIRST OF ALL, THE PRICE HE HAS LISTED ON THE COMPLAINT IS NOT WHAT HE PAID FOR THE TRANSMISSION JOB.  I HAVE ENCLOSED A CUSTOMER AND VEHICLE REPORT FOR YOUR REVIEW.   SECONDLY, USED PARTS COME...

WITH A 90 DAY PARTS WARRANTY ONLY, NO LABOR IS COVERED.  THIRDLY, WE HAVE DOCUMENTED THE TIMES HE HAS IN AND THE PROBLEMS WE DID OR DID NOT FIND WITH THE TRUCK.  LASTELY, 12/05/2017 WAS THE LAST TIME I HAVE SEEN THE VEHICLE AND IT WAS NOTED ON CUSTOMER INVOICE THAT THE SENSOR WAS UNPLUGGED ON TAILSHAFT OF TRANSMISSION, WHICH WAS MOST LIKELY CAUSING HIS ISSUES AT THE TIME.   ON 01/16/2018, THE CUSTOMER CALLED AND SAID HE HAD A PROBLEM WITH THE TRANSMISSION NOT SHIFTING, AND HE WAS VERY UPSET AND NOT PLEASED WITH THE USED TRANSMISSION, SO I OFFERED TO PRICE A REMANUFACTURED TRANSMISSION FOR THE CUSTOMER AND HE SAID OK.  I TOLD HIM I WOULD WORK WITH HIM ON THE LABOR FOR THE REMANUFACTURED TRANSMISSION.  EVEN THOUGH I DO NOT OFFER WARRANTY ON LABOR FOR USED PARTS, I WORK WITH MY CUSTOMERS TO SATISFY THEIR NEEDS.   I GAVE HIM A QUOTE AND HE SAID HE DID NOT WANT TO SPEND THAT MUCH ON A REMANUFACTURED TRANSMISSION AND HE SAID FOR ME TO GET ANOTHER USED ONE.  I TOLD HIM I WOULD GET ANOTHER USED ONE, BUT ONLY AFTER I CHECKED THE TRUCK OUT TO BE SURE IT NEEDED A TRANSMISSION, AS THE ISSUE COULD BE SOMETHING ENTIRELY DIFFERENT THAN THE TRANSMISSION.  I HAVE NOT SEEN THE TRUCK SINCE 12/05/2017, AS NOTED ABOVE, AND WOULD NEED TO MAKE DIAGNOSIS THAT THE TRANSMISSION NEEDED REPLACED BEFORE ORDERING ANOTHER ONE.  WHEN WE LAST SPOKE, I WAS UNDER THE IMPRESSION HE WAS GOING TO BRING THE TRUCK IN FOR THIS BUT I HAVE NOT SEEN HIM, AND WAS ACTUALLY SURPRISED WHEN I RECEIVED THE LETTER FROM THE Revdex.com. SINCERELY, STEVE GORDON GORDON AUTOOTIVE, LLC