Gordon's Drywall Service and Restoration

Initial Business Response /* (1000, 9, 2016/02/20) */
Contact Name and Title: ***
Contact Phone: 800-513-
Contact Email: ***
Green Tree Car Wash prides itself on providing quality products and service for a very competitive price
Green Tree Car Wash
equipment accepts all types of coin/bills and credit cardsBut the machine does not give change when someone inserts bills
The equipment clearly states: No Change Given
No Self Serve Car Wash in the industry offers change for bills at the meter box
Green Tree does have a change machine that changes larger bills into coin
This compliant is the 1st of its kindMost of Green Tree's customers read the instructions that are clearly posted
The customer was provided the exact correct of time/soap and equipment for the amount of money she depositedThe customer stopped using the equipment after a few minutes and another customer used the remaining time that she purchased
The car wash fulfilled its obligation
The customer telephoned my manager on the telephone and used foul language and threaten to "sue"
My manager offered the customer Tokens for future washes, but this customer declined due to being from out of town
My manager asked the customer to email her contact information and we would address the situation
The manager followed policy and committed to investigate the situation
The customer would not accept responsibility and stated that "everyone keeps taking advantage of her"The customer continued to yell and cuss at the manager
The customer's behavior was deplorable
Despite the customer rude behavior, she did mail a letter requesting a refund
Green Tree Car Wash immediately sent her a check in the amount of $as a refundEven though the car wash provided the goods/services as promised, a refund was issued
A review of our signage was conducted and the instructions are clear and in plain sight
We have attached a photo to show that the sign give clear directions