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Gordon's Heating & Cooling, Inc.

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Reviews Gordon's Heating & Cooling, Inc.

Gordon's Heating & Cooling, Inc. Reviews (1)

Dear Ms***
We were dispatched to repair a furnace at the homeOur service man noticed the main flame-roll out safety device was disconnectedIn addition, it was tripped, which would shut the furnace offThis device is designed for safetyThis is a serious problem that is not solved by
disconnecting the switchThe switch is in place to prevent flames from coming out of the furnace , to prevent a fire
The wires on the flame shield (where the flame roll out is located) were starting to stick to the flame shield because they melted
The problem with this furnace was a bad igniter
We are not authorized to repair a furnace that is crack in the heat exchangerWe notified the customer the heat exchanger was cracked and the safety switch was disconnectedWe also explained this condition could produce C.Oin the homeWe tested C.Oat that time and found none
We take this matter seriously and treat all our customers like family
The owner of our company would like to rectify the complaint as soon as possible which will include inspection of this furnace (free of charge) and once confirming there is no danger, will happily refund the $service fee
Thank you sincerely,
Gordon's Heating & Cooling

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