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Gorge Rentals Property Management

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Gorge Rentals Property Management Reviews (2)

The property was cleaned and the carpets professionally cleaned prior to tenant occupancy. Carpets were professionally cleaned a second time upon the tenant occupying the property at their request, at no charge to them.The home was built in and had several things that the tenants did not
like or expected to be upgraded beyond the owner's desire and means. The home met all habitability conditions, but was obviously not to the high standard the tenant's were used to. All maintenance that was deemed a safety or habitability issue, rather than cosmetic, was dealt with as we were able to obtain authorization and/or entry. The rental agreement stated that the tenant pay for the cost of carpet cleaning upon vacating as part of the approval for their pets. This agreement was signed by the tenants with no disagreement to the clause at the time of move in.The tenant's deposit was returned in full as the attached document supports. An amount of $was collected at move in ($security/$pet deposits). The check stub shows that $was returned in full upon move out 6/18/15. There is no money owing the tenant

Complaint: ***
I am half and half on this issueI have gone back through our lease and found the information they spoke ofUnfortunately we asked and were very specific at our lease signing regarding whether or not we were going to be required to have the carpets cleaned and told we were notAlthough what was said and what was written is different, I understand nothing now can be done regarding this issue. I do not wish to pursue repayment of the carpet cleaning feeHowever I do wish to keep our complaint on file regarding the condition of the home upon rentalI have photos and video of the condition of the home when we received the keysWe never requested this home to be upgraded to our "high standards"Having a home cleaned of urine, feces and food debris is not an unreasonable requestWhen the carpet was cleaned after we received the keys it was established by the carpet cleaning company that there was nothing they could do regarding the smellWhatever had happened previous to our occupancy was not just in the carpet but soaked into the floor material below the carpet and paddingI also have a personal account from *** installers that they installed equipment only a few weeks prior to our occupancy and that the interior of the home had dog feces and urine visible on several areas of the carpetI have emails from the manager stating that they were going to be replacing the carpeting in the home which was never doneThere were also other issues with the home that were never fixedThese issues were safety hazardsRailing slats that were not to code (distance of inches between the slats large enough for a childs head to become lodged between them), which we were made aware of by the maintenance personnel and that it would be remediedAs well as the safety hazard of the broken and inoperable Jacuzzi with a torn and bowed in covering, filled with debris and waterWe were told that the top was going to be covered and secured so that a child could not fall in and become trappedThese were things we indicated on our move in inspection list. Please let me know if you need me to provide the photos or videos of the property.Lastly, I am not looking for monetary reimbursementI would like our complaint to be on record so that other potential renters can be aware of this company and the way they run their operationsI don't want another person to have to deal with this.
Sincerely,
*** ***

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