Gorilla Capital Inc

After receiving Mr*** complaint, I researched the issues, here are the facts:The home at *** *** *** Lewisville, NC is a home that Gorilla Capital purchased, remodeled, and sold. The home was under contract for sale, and following a whole house inspection, a number of
small items were called out for repair in theinspection report. All of this is part of the sales process. It appears from the background information, that MrMeyers was engaged by the realtor that listed the home for sale. Mr*** presented bids for the work to be performed to the realtor and the realtor authorized him to perform the work. Gorilla Capital did not engage Mr. *** to do the work, never received the bid documents, and did not authorize the work. Mr*** submitted his invoices for the work. We received these invoices for the first time on April 27, 2015. Gorilla Capital is required by federal and state laws and regulations, and by our insurance, to collect certain tax identification, insurance and license information on contractors that we engage. Mr*** had not completed a Vendor Packet (W-tax ID, proof of insurance, proof of contractor’s license) which is required of all contractors that work on our homes; in addition, there was no Purchase Order in the system (there was no Purchase Order because the work had not been submitted or approved by Gorilla) to pay these invoices. For these reason, Mr*** invoices were rejected for payment by our accounting staff. Our accounting staff researched the issues, collected the bids that Mr*** had submitted, created a Purchase Order, and ultimately received the tax ID documents for Mr*** (although we still have not received a copy of his insurance or his contractor’s license), so that we could pay him. Despite MrMeyer’s failure to provide proof of insurance and a completed vendor package, but with at least a tax ID number for purposes, we approved Mr*** invoices for payment and they were paid in full by check on May 26, 2015, which is less than days after we received the invoices. As to Mr*** claim that he has called the company and did not received a response, the fact is that during this day process Mr*** spoke to our accounting staff several times as we tried to figure out what occurred, remedy the situation, and approve his invoice for payment. These telephone calls were not as productive as they could have been because Mr*** was quite irate and less than polite in his discussions with our accounting staff as they tried diligently to figure out what happened, and to get the necessary documentation so that we could pay Mr*** for his work. I am sorry that Mr*** had to wait days to receivepayment of his invoices. However,without the proper documentation, including tax ID and proof of insurance, aswell as an approved Purchase Order for the work, our accounting staff correctlyhandled the situation and initialed rejected the invoices for payment

This matter was resolved by mutual agreement within days after receipt of the complaint The history of this dispute is that the customer put in a written offer to
purchase a home from Gorilla Capital The customer failed to purchase the home and demanded the earnest money deposit be returned The purchase contract terms provided that the earnest money deposit would be forfeited if they did not buy the home, however, after speaking with the buyer, and learning all of the facts of the situation, Gorilla promptly agreed to and promptly returnd the majority of the buyer’s earnest money
Gorilla Capital buys, remodels, and sells homes In our years of operations, we have sold over 2,homes and have earned an A+ rating from the Revdex.com While we believe we provide a very good product and our customers are normally very satisfied with their purchase and experience with Gorilla Capital, we are never happy to learn that a customer has a bad experience with Gorilla Capital I am sorry that Mr*** had a negative experience

Gorilla Capital buys, remodels, and sells homes; in our years of operations, we have soldover 2,homes and it is very rare that we receive a complaint, therefore, in December 2015,when *** (who is the buyer's fiance) contacted us about the problems he was experiencing, Iimmediately responded
with an email to *** and then a phone call to him in order to betterunderstand the situationI provided my cell phone number to *** and spoke to him over theweekendI care a great deal about the product that we provide to our customers, and I havecontinued to communicate with *** by phone and email over the last months; in fact, ***and I have exchange over a dozen emailsThis is a very unusual situation that we still have notbeen able to resolve
This home was built in and has both the charm and the wear associated with a home thatis nearly years oldWe purchased this home in September 2014, and after completing a$45,remodel of the home, we sold the home to *** *** in March During the 7months that we owned this home, we hired Moore Builds, a licensed, professional contractor toperform the remodel of the homeWe have used Moore Builds on other home remodels andhave always been very satisfied with their work and the honesty and integrity of MooreBuildsMoore Builds pulled all necessary permits with the township of Willingboro, whichinspected the property and issued a Certificate of Occupancy prior to the property being listedfor sale
The purchaser, *** ***, was represented by a realtor and a law firm, so while we did notdeal directly with Ms***, and have never communicated with Ms***, we did deal withher realtor and the lawyers that represented her in this transactionMs*** engaged AllPhase Home Inspection a home inspection firm to perform 11Whole house inspection," and a 48page inspection report was prepared for Ms***We received a letter dated February 19,(attached), from Ms***' attorney, *** ** *** of the law firm *** * ***,that letter identified outlined items that needed additional action, the foundation was notlisted as one of those itemThe letter from Ms***' attorneys contained pages to ofthe All Phase inspection report
The home was sold to Ms*** pursuant to the standard New Jersey Association of RealtorsStandard Form Of Real Estate Contract (i.e NJAR(r) Form-118-10/12)The contract clearly states that "The Buyer acknowledges that the Property is being sold in an 'AS-IS' condition." Inote that Ms*** was represented by a licensed realtor and an attorneyAnd her attorneyand her realtor both reviewed the house inspection that Ms*** paid a professional,licensed home inspector to performThe inspection report provided by All Phases Inspectionscites "settlement concerns, cracks" and "cracks/gaps [in] random locations" and suggests thebuyer "consult expert advice." Since the foundation was not raised as an issue by Ms***'attorney, the reasonable conclusion was that either Ms***' consulted experts anddetermined that the foundation was fine, or the real estate and legal professionals hired by Ms.*** advised against consulting with an expert
According to the engineering report dated November 5, 2015, from Penn Fusion EngineeringLLC, which I received from *** (see attached), sometime several months after the purchasethere was a major wind event or other natural event that caused the roof to separateI am nota structural engineer so I do not know how a natural event could affect a year oldfoundationI am continuing to ask questions to find the answer to what occurred
The price paid reflected both the positives and the drawbacks of home that had been builtnearly years agoIt is a good home, but not a new homeOver the years, as you wouldexpect, this home has undergone various remodel, repair- including some "do it yourself'repairs- and an addition that was added to the home; however, we did not see any evidence ofprevious foundation repair work or evidence of concern on a home that has been settled fornearly yearsWe hired a licensed professional contractor to remodel this home he pulled allnecessary permits and required building inspectionsAs with all of the homes we sell, we paidfor a one year Home WarrantyWith his first contact, *** has been demanding payment fromusI do not know why *** is seeking payment from us, the seller, instead of pursuing claims hemay have against his home insurance policy, and/or the home warrantyI do not knowwhether the purchaser has claims against her realtor or her attorney or the home inspectioncompany that performed the inspectionBut I do not believe that the purchaser has a claimagainst usJust because we are not liable does not mean that I am not concerned about theoutcomeI will continue to communicate with *** in an attempt to get answers to and figureout what caused the problems that he has written about
***Please see attached***

We have received the Revdex.com complaint from *** *** (“Tenant”) who was the tenant in the home at *** *** *** *** ** ***Gorilla Capital purchased the home on August 5, The tenants had a lease beginning March 13, and ending March 31, between the Tenant, Gorilla Capital
TX LLC (“Owner”), and Ikon Rental Mgmt LLC (“Ikon Property Manager”), a copy of the lease is attached. Owner purchased the home at tax sale auction on August 5th and has been the sole owner of the property since that date. In January 2016, Owner moved the property management of its rental homes from Ikon Property Manager to Lone Star Rent (“LS4R Property Manager”). On or around January 22, 2016, LS4R Property Manager notified Tenant that as of February 1, 2016, Ikon Property Manager would no longer be the authorized property manager for this property and LS4R Property Manager would be the new property managerIncluded in that letter were new payment instructions as well as new contact information. Tenant made monthly rent payments for February and March to LS4R Property Manager. On or about April 1, 2016, LS4R Property Manager gave notice to the tenants that their lease would not be renewed. At that time, the tenants were considering purchasing the home from Gorilla Capital TX, LLC. While those negotiations took place, a move-out date of May 31, was agreed upon by Owner and Tenant. Neither Owner nor LS4R Property Manager waived the rent for April and May, in fact, the day move out agreement was contingent on the tenants paying their monthly rent of $for both April and May of 2016. Tenant failed to pay rents for April and May in violation of their agreement. Tenants moved out on or above May 31, On or about April 25, 2016, Owner instructed LS4R to begin the eviction process due to Tenants failure to pay April rent. An agent of Owner inspected the property on June 1, and confirmed that Tenant had moved out and the property was vacant. Upon receiving confirmation that Tenant had moved out, an agent of Owner coordinated a lock change at the property. On June 9, 2016, Owner notified the tenants that they would not be receiving their $deposit back due to the fact that they owed rent of $for April and $for May 2016. In that email, Owner instructed the tenants to forward the remaining rent payment of $to Owner. Tenant owes Owner $for rent due in April and $for rent due in May, plus late fees. The deposit of $has been applied to the April rent. Owner is willing to compromise and settle this matter for payment of the May rent of $895, and provided the rent is paid by June 30th, Owner will waive all late fees for April and May rents

We have received the Revdex.com complaint from *** *** (“Tenant”) who was the tenant in the home at *** *** *** *** ** ***Gorilla Capital purchased the home on August 5, The tenants had a lease beginning March 13, and ending March 31, between the Tenant, Gorilla Capital
TX LLC (“Owner”), and Ikon Rental Mgmt LLC (“Ikon Property Manager”), a copy of the lease is attached. Owner purchased the home at tax sale auction on August 5th and has been the sole owner of the property since that date. In January 2016, Owner moved the property management of its rental homes from Ikon Property Manager to Lone Star Rent (“LS4R Property Manager”). On or around January 22, 2016, LS4R Property Manager notified Tenant that as of February 1, 2016, Ikon Property Manager would no longer be the authorized property manager for this property and LS4R Property Manager would be the new property managerIncluded in that letter were new payment instructions as well as new contact information. Tenant made monthly rent payments for February and March to LS4R Property Manager. On or about April 1, 2016, LS4R Property Manager gave notice to the tenants that their lease would not be renewed. At that time, the tenants were considering purchasing the home from Gorilla Capital TX, LLC. While those negotiations took place, a move-out date of May 31, was agreed upon by Owner and Tenant. Neither Owner nor LS4R Property Manager waived the rent for April and May, in fact, the day move out agreement was contingent on the tenants paying their monthly rent of $for both April and May of 2016. Tenant failed to pay rents for April and May in violation of their agreement. Tenants moved out on or above May 31, On or about April 25, 2016, Owner instructed LS4R to begin the eviction process due to Tenants failure to pay April rent. An agent of Owner inspected the property on June 1, and confirmed that Tenant had moved out and the property was vacant. Upon receiving confirmation that Tenant had moved out, an agent of Owner coordinated a lock change at the property. On June 9, 2016, Owner notified the tenants that they would not be receiving their $deposit back due to the fact that they owed rent of $for April and $for May 2016. In that email, Owner instructed the tenants to forward the remaining rent payment of $to Owner. Tenant owes Owner $for rent due in April and $for rent due in May, plus late fees. The deposit of $has been applied to the April rent. Owner is willing to compromise and settle this matter for payment of the May rent of $895, and provided the rent is paid by June 30th, Owner will waive all late fees for April and May rents

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Gorilla Capital buys, remodels, and sells homes; in our years of operations, we have soldover 2,homes and it is very rare that we receive a complaint, therefore, in December 2015,when *** (who is the buyer's fiance) contacted us about the problems he was experiencing, Iimmediately responded
with an email to *** and then a phone call to him in order to betterunderstand the situationI provided my cell phone number to *** and spoke to him over theweekendI care a great deal about the product that we provide to our customers, and I havecontinued to communicate with *** by phone and email over the last months; in fact, ***and I have exchange over a dozen emailsThis is a very unusual situation that we still have notbeen able to resolve
This home was built in and has both the charm and the wear associated with a home thatis nearly years oldWe purchased this home in September 2014, and after completing a$45,remodel of the home, we sold the home to *** *** in March During the 7months that we owned this home, we hired Moore Builds, a licensed, professional contractor toperform the remodel of the homeWe have used Moore Builds on other home remodels andhave always been very satisfied with their work and the honesty and integrity of MooreBuildsMoore Builds pulled all necessary permits with the township of Willingboro, whichinspected the property and issued a Certificate of Occupancy prior to the property being listedfor sale
The purchaser, *** ***, was represented by a realtor and a law firm, so while we did notdeal directly with Ms***, and have never communicated with Ms***, we did deal withher realtor and the lawyers that represented her in this transactionMs*** engaged AllPhase Home Inspection a home inspection firm to perform 11Whole house inspection," and a 48page inspection report was prepared for Ms***We received a letter dated February 19,(attached), from Ms***' attorney, *** ** *** of the law firm *** * ***,that letter identified outlined items that needed additional action, the foundation was notlisted as one of those itemThe letter from Ms***' attorneys contained pages to ofthe All Phase inspection report
The home was sold to Ms*** pursuant to the standard New Jersey Association of RealtorsStandard Form Of Real Estate Contract (i.e NJAR(r) Form-118-10/12)The contract clearly states that "The Buyer acknowledges that the Property is being sold in an 'AS-IS' condition." Inote that Ms*** was represented by a licensed realtor and an attorneyAnd her attorneyand her realtor both reviewed the house inspection that Ms*** paid a professional,licensed home inspector to performThe inspection report provided by All Phases Inspectionscites "settlement concerns, cracks" and "cracks/gaps [in] random locations" and suggests thebuyer "consult expert advice." Since the foundation was not raised as an issue by Ms***'attorney, the reasonable conclusion was that either Ms***' consulted experts anddetermined that the foundation was fine, or the real estate and legal professionals hired by Ms.*** advised against consulting with an expert
According to the engineering report dated November 5, 2015, from Penn Fusion EngineeringLLC, which I received from *** (see attached), sometime several months after the purchasethere was a major wind event or other natural event that caused the roof to separateI am nota structural engineer so I do not know how a natural event could affect a year oldfoundationI am continuing to ask questions to find the answer to what occurred
The price paid reflected both the positives and the drawbacks of home that had been builtnearly years agoIt is a good home, but not a new homeOver the years, as you wouldexpect, this home has undergone various remodel, repair- including some "do it yourself'repairs- and an addition that was added to the home; however, we did not see any evidence ofprevious foundation repair work or evidence of concern on a home that has been settled fornearly yearsWe hired a licensed professional contractor to remodel this home he pulled allnecessary permits and required building inspectionsAs with all of the homes we sell, we paidfor a one year Home WarrantyWith his first contact, *** has been demanding payment fromusI do not know why *** is seeking payment from us, the seller, instead of pursuing claims hemay have against his home insurance policy, and/or the home warrantyI do not knowwhether the purchaser has claims against her realtor or her attorney or the home inspectioncompany that performed the inspectionBut I do not believe that the purchaser has a claimagainst usJust because we are not liable does not mean that I am not concerned about theoutcomeI will continue to communicate with *** in an attempt to get answers to and figureout what caused the problems that he has written about
***Please see attached***

Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted]

p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 14.0px Calibri; -webkit-text-stroke: #000000} span.s1 {font-kerning: none}
This matter was resolved by mutual agreement within 2 days after receipt of the complaint.   The history of this dispute is that the customer put in a written offer to...

purchase a home from Gorilla Capital.   The customer failed to purchase the home and demanded the earnest money deposit be returned.  The purchase contract terms provided that the earnest money deposit would be forfeited if they did not buy the home, however, after speaking with the buyer, and learning all of the facts of the situation, Gorilla promptly agreed to and promptly returnd the majority of the buyer’s earnest money.  
 
Gorilla Capital buys, remodels, and sells homes.  In our 11 years of operations, we have sold over 2,700 homes and have earned an A+ rating from the Revdex.com.  While we believe we provide a very good product and our customers are normally very satisfied with their purchase and experience with Gorilla Capital, we are never happy to learn that a customer has a bad experience with Gorilla Capital.  I am sorry that Mr. [redacted] had a negative experience.