This matter was resolved by mutual agreement within days after receipt of the complaint The history of this dispute is that the customer put in a written offer to purchase a home from Gorilla Capital The customer failed to purchase the home and demanded the earnest money deposit be returned The purchase contract terms provided that the earnest money deposit would be forfeited if they did not buy the home, however, after speaking with the buyer, and learning all of the facts of the situation, Gorilla promptly agreed to and promptly returnd the majority of the buyer’s earnest money Gorilla Capital buys, remodels, and sells homes In our years of operations, we have sold over 2,homes and have earned an A+ rating from the Revdex.com While we believe we provide a very good product and our customers are normally very satisfied with their purchase and experience with Gorilla Capital, we are never happy to learn that a customer has a bad experience with Gorilla Capital I am sorry that Mr [redacted] had a negative experience
We have received the Revdex.com complaint from [redacted] (“Tenant”) who was the tenant in the home at [redacted] ***Gorilla Capital purchased the home on August 5, The tenants had a lease beginning March 13, and ending March 31, between the Tenant, Gorilla Capital TX LLC (“Owner”), and Ikon Rental Mgmt LLC (“Ikon Property Manager”), a copy of the lease is attached.? Owner purchased the home at tax sale auction on August 5th and has been the sole owner of the property since that date.? In January 2016, Owner moved the property management of its rental homes from Ikon Property Manager to Lone Star Rent (“LS4R Property Manager”).? On or around January 22, 2016, LS4R Property Manager notified Tenant that as of February 1, 2016, Ikon Property Manager would no longer be the authorized property manager for this property and LS4R Property Manager would be the new property managerIncluded in that letter were new payment instructions as well as new contact information.? Tenant made monthly rent payments for February and March to LS4R Property Manager.? On or about April 1, 2016, LS4R Property Manager gave notice to the tenants that their lease would not be renewed.? At that time, the tenants were considering purchasing the home from Gorilla Capital TX, LLC.? While those negotiations took place, a move-out date of May 31, was agreed upon by Owner and Tenant.? Neither Owner nor LS4R Property Manager waived the rent for April and May, in fact, the day move out agreement was contingent on the tenants paying their monthly rent of $for both April and May of 2016.? Tenant failed to pay rents for April and May in violation of their agreement.? Tenants moved out on or above May 31, ? On or about April 25, 2016, Owner instructed LS4R to begin the eviction process due to Tenants failure to pay April rent.? An agent of Owner inspected the property on June 1, and confirmed that Tenant had moved out and the property was vacant.? Upon receiving confirmation that Tenant had moved out, an agent of Owner coordinated a lock change at the property.? On June 9, 2016, Owner notified the tenants that they would not be receiving their $deposit back due to the fact that they owed rent of $for April and $for May 2016.? In that email, Owner instructed the tenants to forward the remaining rent payment of $to Owner.? Tenant owes Owner $for rent due in April and $for rent due in May, plus late fees.? The deposit of $has been applied to the April rent.? Owner is willing to compromise and settle this matter for payment of the May rent of $895, and provided the rent is paid by June 30th, Owner will waive all late fees for April and May rents
Complaint: [redacted] I am rejecting this response because:Sincerely, [redacted] ***
This matter was resolved by mutual agreement within days after receipt of the complaint The history of this dispute is that the customer put in a written offer to purchase a home from Gorilla Capital The customer failed to purchase the home and demanded the earnest money deposit be returned The purchase contract terms provided that the earnest money deposit would be forfeited if they did not buy the home, however, after speaking with the buyer, and learning all of the facts of the situation, Gorilla promptly agreed to and promptly returnd the majority of the buyer’s earnest money Gorilla Capital buys, remodels, and sells homes In our years of operations, we have sold over 2,homes and have earned an A+ rating from the Revdex.com While we believe we provide a very good product and our customers are normally very satisfied with their purchase and experience with Gorilla Capital, we are never happy to learn that a customer has a bad experience with Gorilla Capital I am sorry that Mr [redacted] had a negative experience
We have received the Revdex.com complaint from [redacted] (“Tenant”) who was the tenant in the home at [redacted] ***Gorilla Capital purchased the home on August 5, The tenants had a lease beginning March 13, and ending March 31, between the Tenant, Gorilla Capital TX LLC (“Owner”), and Ikon Rental Mgmt LLC (“Ikon Property Manager”), a copy of the lease is attached.? Owner purchased the home at tax sale auction on August 5th and has been the sole owner of the property since that date.? In January 2016, Owner moved the property management of its rental homes from Ikon Property Manager to Lone Star Rent (“LS4R Property Manager”).? On or around January 22, 2016, LS4R Property Manager notified Tenant that as of February 1, 2016, Ikon Property Manager would no longer be the authorized property manager for this property and LS4R Property Manager would be the new property managerIncluded in that letter were new payment instructions as well as new contact information.? Tenant made monthly rent payments for February and March to LS4R Property Manager.? On or about April 1, 2016, LS4R Property Manager gave notice to the tenants that their lease would not be renewed.? At that time, the tenants were considering purchasing the home from Gorilla Capital TX, LLC.? While those negotiations took place, a move-out date of May 31, was agreed upon by Owner and Tenant.? Neither Owner nor LS4R Property Manager waived the rent for April and May, in fact, the day move out agreement was contingent on the tenants paying their monthly rent of $for both April and May of 2016.? Tenant failed to pay rents for April and May in violation of their agreement.? Tenants moved out on or above May 31, ? On or about April 25, 2016, Owner instructed LS4R to begin the eviction process due to Tenants failure to pay April rent.? An agent of Owner inspected the property on June 1, and confirmed that Tenant had moved out and the property was vacant.? Upon receiving confirmation that Tenant had moved out, an agent of Owner coordinated a lock change at the property.? On June 9, 2016, Owner notified the tenants that they would not be receiving their $deposit back due to the fact that they owed rent of $for April and $for May 2016.? In that email, Owner instructed the tenants to forward the remaining rent payment of $to Owner.? Tenant owes Owner $for rent due in April and $for rent due in May, plus late fees.? The deposit of $has been applied to the April rent.? Owner is willing to compromise and settle this matter for payment of the May rent of $895, and provided the rent is paid by June 30th, Owner will waive all late fees for April and May rents