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From: carrie h*** Sent: Thursday, January 5, 12:PM To: info Subject: Response to complaint for Queen City Classic Tattoos In response to customer complaint from *** *** ***: To address the, "instruction to call in Monday": The artist
wasn't available until then to discuss the matter and he felt that sticking with store policy was fair in this case which meant no refund To address the issue, "The manager did not come to speak with me": Melinda is who took care of the situation and she is the store manager To address the statement that, "no refund can be given due to a policy that has just been put into play": That is a lie...it has been our store policy from day one, August 9, To address the issue, "my husband called and they issued me a refund, but immediately stated I was never allowed back into their establishment to be tattooed or pierced ever again.": The choice was given to *** to receive the refund, which was against our policy, but we would no longer be able to provide service, or she could follow store policy and continue the business relationship as normal To address the statement, "I was at no time made aware of their no money back policy When I gave the artist my $deposit for a different tattoo, I would not have done so if the employee made me aware of their no refund policy.": That is a lie...she was made aware of the no refund policy In response to desired settlement: We do not give refunds on gift certificatesThis information is also given at the time of purchase

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Address: 1420 Neptune Drive, Boynton Beach, Michigan, United States, 33426-8420

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53 0 0
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