Gorjana & Griffin Inc

The customer placed an order on December 30thIt was shipped out on January 4thWe were contacted by the customer on January 11th notifying us that an incorrect item was sent to her and due to a high volume of customer inquiries a response was not provided in a timely manner - we acknowledge the
fault in thisWe are working to get back to the quick response time we were known for previouslyWe do not have record of any phone calls or messages, but if the line was busy, she may not have been able to get throughAgain, we apologize for the trouble contacting us in this way.The customer connected with our team via Live Chat on January 19th and was told to keep the wrong pair ofearrings and the correct earrings would be shipped out to her that dayAttached is a screenshot of our conversation over LiveChatThe tracking number for the correct earrings shipped out to her is *** (UPS)If there is anything additional we can do to make this right, we are happy to do so