Gorman Mechanical

Gorman Mechanical was contracted by a contractor to move a condenser in order to make room for a new room addition The unit was moved on a Friday Later that afternoon the homeowner noticed that the system was not cooling A technician went out and found that there was a short in the system wiring and thermostat The technician installed a temporary thermostat to be used until the customer could get a Nest thermostat which is what he wanted The homeowner was impatient and ordered a thermostat from Amazon which was delivered to his house that weekend The homeowner installed the Nest thermostat himself and mixed up the wiring causing another short He called our after hours emergency number and insisted on a technician coming out to fix it, but refused to pay for the call The technician went out, wired up the thermostat, and got the system going Because of the customers impatience and being very hard to work with from the beginning of the project, Gorman Mechanical washed their hands of the project/customer, did not charge the contractor for the work to move the units and did not charge the customer for coming out to fix his installation of the new Nest thermostat This amounted to about $to $in dropped charges The system was operating as it should when the technician left after he reinstalled the thermostat correctly and did not hear from the customer after that

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] 8, and have determined that this does not resolve my dispute Please enter your reason(s) for rejecting the business response below In regards to the installation of the faulty [redacted] HVAC unit that they had done improperly on July 2, Gorman Mechanical did not pull the permit for this installation until I called the City and the City called Gorman Mechanical Gorman Mechanical also did not call the city to schedule an inspection of the HVAC installation so I did that Needless to say, the installation of the faulty unit failed on both accounts (HVAC and A/C Condenser) and overall on July 26, Gorman Mechanical has been avoiding my phone calls and refuses to come out and fix the unit or properly install the faulty unit In speaking with the City Inspector from Bedford, he said that they have been advoiding his calls and requests to properly install the unit I called him again yesterday and we discussed the legal process of fines and disallowing Gorman Mechanical to do further work in the City of BedfordThe inspector assured me he would continue to call Gorman Mechanical and push them to correct there wrong doingIn regards to the faulty unit – I called the distributer for Texas (one of them) and they sent me to the [redacted] customer service line who gave me the names of two other dealers who would come out and look at the unitI was charged service calls for just this service They then reviewed the units and found problems in both the A/C condenser units and thermostatShould a Gorman Mechanical employee have chosen to investigate my concerns, I’m certain they would have found the same problems because all other companies that I had out found all the same problems in less than an hour Everyone wanted to charge me for these and the [redacted] dealers both told me that they could not file warranty on the unit because it was not sold through them (almost sounded like Gorman Mechanical would have to release the paperwork or send them the warranty paperwork – which makes me assume they should be sending it to me and have not)Gorman Mechanical is falsely stating that I am not allowing them on the property to fix the unitThis is untrue and with my Avaya phone system at work and call log on my cell phone it is easily proven that I have been calling repeatedly and they have never once returned those calls If anyone was afraid (me or the technician) we would merely call the police and they would watch the process and make certain all parties were safeTheir lie just doesn’t even make logical sense And the lie about the 50% humidity – I took pictures and they are all time/date stamped so it’s easily proven that the humidity in the home at that time was 55% (which was considerably lower than it had been)Regards, [redacted]

---- Everything stated by the President of Gorman Mechanical in the previous response is untrueOn the date of sale, the sales associate from Gorman Mechanical sat at our kitchen table and stated that rebates were given by our electric company on all new upgraded and installed air conditioning unitsThe sales associate never said "they might give rebates", or "maybe they give rebates"He told us our electric company does offer a rebateThe rebate was based on a per ton basis of the new unitsThis equaled out to $He stated this as he was writing out our paperwork, and because of what he deemed fact and shared with us in regards to this eligible rebate, we decided to move forward with the saleWhen we called Tri-County Electric to collect the paperwork needed to claim the rebate Gorman Mechanical told us about a few weeks after the date of sale, we were told by Tri-County Electric they had never offered such a rebateThe information provided to us by Gorman Mechanical was falseRevdex.comThe original amount that was discussed by the customer after the job was installed was $ I discussed this with Mr [redacted] at one point on the phone and brought it up to Mrs [redacted] when I was at their house to review the job We discussed being able to get $from the electric company through a rebate they had by getting a PM done on their units and then I was going to put in the extra $to make them happy However, then I found out through our IT company that they had posted negative material on the internet Then when they contacted the Revdex.com, the amount went up to $ There is no way the company will pay $for something we did not guarantee or commit to I was originally going to refund the $just to make them happy In order for this to be resolved, I am still willing to refund the customer $IF they agree to not bad mouth the company to any person or write any negative reviews

This job was sold on a late Friday afternoon and installed (per customer request) on Saturday The permit was not pulled prior due to the city offices being closed when all the paperwork was finally together, which is customary, but was pulled the following week when the girls got back in the office As stated in the first response, we could not ‘call’ for an inspection due to the fact that she would not let us back to finish a few details that the crew could not finish due to lacking materials and it being a rushed Saturday job She stated that no one will take her calls, but that is completely wrong The office (from our customer service to the Sales Manager to the Service Manager) has had numerous conversations with her and have been to her house trying to explain why the system is working, but she will not listen She told us the humidity was so high that her wood floors were warping As I stated in the first response, we checked the history in her thermostat and it has not been above low to mid-50% and her floors were NOT warping She told us herself that friends have come over and told her that it is very comfortable in the house and can’t tell anything is wrong She states that she had two companies out that found problems, which is not what she told us First of all, she did not ever tell us that they found problems According to MsLawson, what they told her is that they could install another system that has better humidity controls (which is a higher SEER System that has a Variable Speed Blower Motor) Gorman Mechanical had given her these same options, but she did not want to pay the extra price Although these systems do give more humidity control, they do not lower it too much lower than her current readings The fact is dehumidification thermostats only go down to 40% (lowest possible set point), but they rarely can ever get there We do a lot of commercial and industrial specific clean rooms with humidity specifications The only way to lower the humidity down would be to do some missed matched systems where the coil is much bigger than the condenser and inside unit, but then there would be a lot of other issues The fact is this This system is working much better than her previous system The problem is that Gorman Mechanical installed an upgraded thermostat that she can now see the humidity and she does not like where it is, even though it is completely and to manufacturers specifications We have had countless discussions with this customer and I wish there was a problem so we could fix it, but there is not The system is cooling perfectly (using sub-cooling method not the less accurate approach method), running at manufacturers specifications, and the humidity is staying right where it should be Our rating with the Revdex.com, Angies List, and countless customer letters attest to our commitment to making our customers happy which is our primary goal [redacted] President Gorman Mechanical, Inc

The fan motor was received and a technician was sent to install it days after the initial report of my AC not working Upon arrival the technician determined that the fan motor was not in fact the issue and the real issue was a control board for the AC unit The technician bypassed the board in less than minutes allowing us to have AC while a new board was being ordered This could have been done the first time the technician was on site if the problem was diagnosed properly and we would not have been without AC for days When the new board arrived, the technician came out and determined that it was not the correct board and stated he would need to order a new oneApproxweeks later a different technician came out and stated that the original board ordered was in fact the correct one, just an upgraded one but he was unaware as to how install it and set the 'dip switches' so he left after approxminutes on site only to be sent back within minutes in an attempt to properly install the board while on the phone with somebody It has now been over a month and my AC unit had not been fixed

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

This job was sold on a late Friday afternoon and installed (per customer request) on Saturday.? The permit was not pulled prior due to the city offices being closed when all the paperwork was finally together, which is customary, but was pulled the following week when the girls got back in the office.? As stated in the first response, we could not ‘call’ for an inspection due to the fact that she would not let us back to finish a few details that the crew could not finish due to lacking materials and it being a rushed Saturday job.? She stated that no one will take her calls, but that is completely wrong.? The office (from our customer service to the Sales Manager to the Service Manager) has had numerous conversations with her and have been to her house trying to explain why the system is working, but she will not listen.? She told us the humidity was so high that her wood floors were warping.? As I stated in the first response, we checked the history in her thermostat and it has not been above low to mid-50% and her floors were NOT warping.? She told us herself that friends have come over and told her that it is very comfortable in the house and can’t tell anything is wrong.? She states that she had two companies out that found problems, which is not what she told us.? First of all, she did not ever tell us that they found problems.? According to MsLawson, what they told her is that they could install another system that has better humidity controls (which is a higher SEER System that has a Variable Speed Blower Motor).? Gorman Mechanical had given her these same options, but she did not want to pay the extra price.? Although these systems do give more humidity control, they do not lower it too much lower than her current readings.? The fact is dehumidification thermostats only go down to 40% (lowest possible set point), but they rarely can ever get there.? We do a lot of commercial and industrial specific clean rooms with humidity specifications.? The only way to lower the humidity down would be to do some missed matched systems where the coil is much bigger than the condenser and inside unit, but then there would be a lot of other issues.? The fact is this This system is working much better than her previous system.? The problem is that Gorman Mechanical installed an upgraded thermostat that she can now see the humidity and she does not like where it is, even though it is completely and to manufacturers specifications.? ? We have had countless discussions with this customer and I wish there was a problem so we could fix it, but there is not.? The system is cooling perfectly (using sub-cooling method not the less accurate approach method), running at manufacturers specifications, and the humidity is staying right where it should be.? Our rating with the Revdex.com, Angies List, and countless customer letters attest to our commitment to making our customers happy which is our primary goal.? ? ? ? [redacted] President Gorman Mechanical, Inc

Prior to Mid-2009, *** considered their Infinity Controllers an “accessory” and was not eligible for the extended warranty. Mid-2009, *** changed that when they offered the same warranty period to all of their accessories purchased with a qualifying system. However, when this
system was installed, ***’s computer system was still not upgraded and would not allow it to be added. When this thermostat went out, we contacted *** and they would not warranty the thermostat. After many attempts on our part to talk to all of our representatives we knew, it seemed like a lost cause. Therefore, Gorman Mechanical offered the thermostat to Mr*** at our cost and would take care of the labor as we had run out of options. Mr*** was able, as a customer, to work his way up the ladder and get with a high up in *** that looked into it. We have since obtained their investigation that found that *** could see that Gorman Mechanical DID attempt to register the thermostats, but the system would not allow it. Because of that attempt and ‘good faith attempt’ (from *** Customer Service), *** has added the thermostats on to the extended warranty. Mr***’s thermostat was replaced on 11/by Gorman Mechanical. Unfortunately, we got caught in the ‘beaurocracy’ (***’s description) where they would not help the customer through us, but would after the customer worked his way up the chain. Gorman Mechanical is very upset that *** would not work with us and the customer ended up having to do the work. *** *** President Gorman Mechanical, Inc

Complaint: ***
I am rejecting this response because: This has nothing to do with our service call There was/is no room addition there was no moving of anything This was merely a balancing of vents request I am attaching the service ticket
Regards,
*** ***

Complaint: ***
I am rejecting this response because:
Nothing has been resolvedI'm still out the money that I had to pay when I called a second company out to fix their screw up that should have never have happened to begin with!!
Regards,
*** ***

Complaint: ***
I am rejecting this response because: This has nothing to do with our service call There was/is no room addition there was no moving of anything This was merely a balancing of vents request I am attaching the service ticket
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

The complaint has been answered and I appreciate you helping us with this

Gorman Mechanical was contracted by a contractor to move a condenser in order to make room for a new room addition. The unit was moved on a Friday. Later that afternoon the homeowner noticed that the system was not cooling. A technician went out and found that there was a
short in the system wiring and thermostat. The technician installed a temporary thermostat to be used until the customer could get a Nest thermostat which is what he wanted. The homeowner was impatient and ordered a thermostat from Amazon which was delivered to his house that weekend. The homeowner installed the Nest thermostat himself and mixed up the wiring causing another short. He called our after hours emergency number and insisted on a technician coming out to fix it, but refused to pay for the call. The technician went out, wired up the thermostat, and got the system going. Because of the customers impatience and being very hard to work with from the beginning of the project, Gorman Mechanical washed their hands of the project/customer, did not charge the contractor for the work to move the units and did not charge the customer for coming out to fix his installation of the new Nest thermostat. This amounted to about $to $in dropped charges. The system was operating as it should when the technician left after he reinstalled the thermostat correctly and did not hear from the customer after that

This job was sold on a late Friday afternoon and installed (per customer request) on Saturday.? The permit was not pulled prior due to the city offices being closed when all the paperwork was finally together, which is customary, but was pulled the following week when the girls got back in the office.? As stated in the first response, we could not ‘call’ for an inspection due to the fact that she would not let us back to finish a few details that the crew could not finish due to lacking materials and it being a rushed Saturday job.? She stated that no one will take her calls, but that is completely wrong.? The office (from our customer service to the Sales Manager to the Service Manager) has had numerous conversations with her and have been to her house trying to explain why the system is working, but she will not listen.? She told us the humidity was so high that her wood floors were warping.? As I stated in the first response, we checked the history in her thermostat and it has not been above low to mid-50% and her floors were NOT warping.? She told us herself that friends have come over and told her that it is very comfortable in the house and can’t tell anything is wrong.? She states that she had two companies out that found problems, which is not what she told us.? First of all, she did not ever tell us that they found problems.? According to MsLawson, what they told her is that they could install another system that has better humidity controls (which is a higher SEER System that has a Variable Speed Blower Motor).? Gorman Mechanical had given her these same options, but she did not want to pay the extra price.? Although these systems do give more humidity control, they do not lower it too much lower than her current readings.? The fact is dehumidification thermostats only go down to 40% (lowest possible set point), but they rarely can ever get there.? We do a lot of commercial and industrial specific clean rooms with humidity specifications.? The only way to lower the humidity down would be to do some missed matched systems where the coil is much bigger than the condenser and inside unit, but then there would be a lot of other issues.? The fact is this … This system is working much better than her previous system.? The problem is that Gorman Mechanical installed an upgraded thermostat that she can now see the humidity and she does not like where it is, even though it is completely and to manufacturers specifications.? ? We have had countless discussions with this customer and I wish there was a problem so we could fix it, but there is not.? The system is cooling perfectly (using sub-cooling method not the less accurate approach method), running at manufacturers specifications, and the humidity is staying right where it should be.? Our rating with the Revdex.com, Angies List, and countless customer letters attest to our commitment to making our customers happy which is our primary goal.? ? ? ? *** *** President Gorman Mechanical, Inc

? ? The fan motor was received and a technician was sent to install it days after the initial report of my AC not working? Upon arrival the technician determined that the fan motor was not in fact the issue and the real issue was a control board for the AC unit? The technician bypassed the board in less than minutes allowing us to have AC while a new board was being ordered? This could have been done the first time the technician was on site if the problem was diagnosed properly and we would not have been without AC for days? When the new board arrived, the technician came out and determined that it was not the correct board and stated he would need to order a new oneApproxweeks later a different technician came out and stated that the original board ordered was in fact the correct one, just an upgraded one but he was unaware as to how install it and set the 'dip switches' so he left after approxminutes on site only to be sent back within minutes in an attempt to properly install the board while on the phone with somebody? It has now been over a month and my AC unit had not been fixed

The complaint has been answered and I appreciate you helping us with this

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]8, and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.
In regards to the installation of the faulty [redacted] HVAC unit that they had done improperly on July 2, 2016.  Gorman Mechanical did not pull the permit for this installation until I called the City and the City called Gorman Mechanical.  Gorman Mechanical also did not call the city to schedule an inspection of the HVAC installation so I did that.  Needless to say, the installation of the faulty unit failed on both accounts (HVAC and A/C Condenser) and overall on July 26, 2016.  Gorman Mechanical has been avoiding my phone calls and refuses to come out and fix the unit or properly install the faulty unit.  In speaking with the City Inspector from Bedford, he said that they have been advoiding his calls and requests to properly install the unit.  I called him again yesterday 9.13 and we discussed the legal process of fines and disallowing Gorman Mechanical to do further work in the City of Bedford. The inspector assured me he would continue to call Gorman Mechanical and push them to correct there wrong doing. In regards to the faulty unit – I called the distributer for Texas (one of them) and they sent me to the [redacted] customer service line who gave me the names of two other dealers who would come out and look at the unit. I was charged service calls for just this service.  They then reviewed the units and found problems in both the A/C condenser units and thermostat. Should a Gorman Mechanical employee have chosen to investigate my concerns, I’m certain they would have found the same problems because all other companies that I had out found all the same problems in less than an hour.  Everyone wanted to charge me for these and the [redacted] dealers both told me that they could not file warranty on the unit because it was not sold through them (almost sounded like Gorman Mechanical would have to release the paperwork or send them the warranty paperwork – which makes me assume they should be sending it to me and have not). Gorman Mechanical is falsely stating that I am not allowing them on the property to fix the unit. This is untrue and with my Avaya phone system at work and call log on my cell phone it is easily proven that I have been calling repeatedly and they have never once returned those calls.  If anyone was afraid (me or the technician) we would merely call the police and they would watch the process and make certain all parties were safe. Their lie just doesn’t even make logical sense.  And the lie about the 50% humidity – I took pictures and they are all time/date stamped so it’s easily proven that the humidity in the home at that time was 55% (which was considerably lower than it had been). Regards,
[redacted]

Gorman Mechanical was contracted by a contractor to move a condenser in order to make room for a new room addition.  The unit was moved on a Friday.  Later that afternoon the homeowner noticed that the system was not cooling.  A technician went out and found that there was a...

short in the system wiring and thermostat.  The technician installed a temporary thermostat to be used until the customer could get a Nest thermostat which is what he wanted.  The homeowner was impatient and ordered a thermostat from Amazon which was delivered to his house that weekend.  The homeowner installed the Nest thermostat himself and mixed up the wiring causing another short.  He called our after hours emergency number and insisted on a technician coming out to fix it, but refused to pay for the call.  The technician went out, wired up the thermostat, and got the system going.  Because of the customers impatience and being very hard to work with from the beginning of the project, Gorman Mechanical washed their hands of the project/customer, did not charge the contractor for the work to move the units and did not charge the customer for coming out to fix his installation of the new Nest thermostat.  This amounted to about $1250 to $1500 in dropped charges.  The system was operating as it should when the technician left after he reinstalled the thermostat correctly and did not hear from the customer after that.