Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The business keeps saying they have satisfied their responsibility but is not addressing any of my issues, specifically with the “trash” in the paint job, as described by the owner himself, or the parts of the actual bumper that were obviously mangled by the accident but not replacedAs far as the specifics in the reply from the business I will address each statement below even though I feel I am stating the obvious1) Business reply, “this special customer being the first complaint with the Revdex.com”– Just because I am the first to complain to the Revdex.com does not mean I am the first to be dissatisfied with their workOthers could have not known the proper course of action or did think it was worth their time as there is no guarantee of a resolutionA quick google of the business turns up complaints from other customers as wellFurthermore the logic in the argument as a whole is flawed in that it is like telling a judge I am not guilty of a crime simply because I have never been caught doing it beforeMakes no sense 2) Business reply, “I have spoken with the unfortunate customer that has been involved with [redacted] , and all our business is completed and repaired correctly with factory parts and back far superior to PRE LOSS conditionThe paying customer does not owe [redacted] more than what they damaged and we will not be involved in that.” – If the business has spoken with the customer and they agree all is finalized then why is the third party working with me to get the work fixed through another service providerSee attached screenshot of my text with the third party’s momThe business on the other hand has provided no proof that they have had any contact with the third party and in fact seems to be fabricating conversations to back their subpar work3) Business reply, “ [redacted] 's vehicle as all was repaired according to the repair estimate agreed on in the beginning by the paying customers signature and [redacted] 's signature , All repairs to be done was discussed and agreed on.” - Yes, I agreed to let them do the work but I did not agree to them doing subpar work when I signed the repair estimate to give them permission to startBecause the third party paid, I never signed anything when the work was done saying that I felt it was complete, accurate or to my satisfactionAdditionally, nowhere on the estimate did it say the paint job came with bubbles and “trash” in it or that they would replace some parts for the bumper while not replacing othersAm I supposed to be able to look at an estimate and know that the more than two dozen parts that make up a bumper are present in the estimate or is it more reasonable for me to assume the shop would do the work it was contracted to do? Regards, [redacted]
First and formost this is the first complaint with the Revdex.com in years in business for meWe were contacted by [redacted] a year graduate from high school as he had hit this customer ( [redacted] ) from behind and trying to do the right thing Mr [redacted] had received an estimate from another facility for [redacted] truck to repair that included a lot of ,not related , repairs to his truckafter coming to us we gave them both an accurate estimate for the repairs done to the vehicle set a date , time for repairs and set up a rental vehicleThe owner did not keep his appointment nor call .We had parts purchased and waiting We tried to contact customer again with no response I contacted Mr Kemps mother whom had paid bill in advance , She had said that they were having problems with [redacted] , he wanted more money .I explained that I will refund money to her send parts back , that I would rather not repair vehicle at this point the way customer was actingShe had asked that we reconsidered and that she would call and tell customer that this is only option she was giving to fix his truck as she was paying for repairs Then customer called and scheduled again .We repaired the vehicle for what the damages were done to the vehicle using all factory parts from the manufacturer When the vehicle was completed the repairs were done correctly and looked great , we did not replace or repair anything that was not the cause of the accident that Mr [redacted] was not responsible for I am glad I had the opportunity to help out a younger gentleman and his mom who were trying to do the right thing ,and we helped them not get scammed out of $ to repair things they are not responsible for we repair approximately cars a month with no complaints Some customers you do not want and I will make sure Mr [redacted] does not haunt our parking lot again We will not help dishonest people take advantage of honest people [redacted]
Mrs [redacted] , As Always , we appreciate the Revdex.com and have been a member since in business with this special customer being the first complaint with the Revdex.com , I have spoken with the unfortunate customer that has been involved with [redacted] , and all our business is completed and repaired correctly with factory parts and back far superior to PRE LOSS conditionThe paying customer does not owe [redacted] more than what they damaged and we will not be involved in thatI am positive with [redacted] that no matter how much more we give that it will not be enough or the end , as long as he can do as he is doing We will not be doing any further repairs to [redacted] 's vehicle as all was repaired according to the repair estimate agreed on in the beginning by the paying customers signature and [redacted] 's signature , All repairs to be done was discussed and agreed on
Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The business keeps saying they have satisfied their responsibility but is not addressing any of my issues, specifically with the “trash” in the paint job, as described by the owner himself, or the parts of the actual bumper that were obviously mangled by the accident but not replacedAs far as the specifics in the reply from the business I will address each statement below even though I feel I am stating the obvious1) Business reply, “this special customer being the first complaint with the Revdex.com”– Just because I am the first to complain to the Revdex.com does not mean I am the first to be dissatisfied with their workOthers could have not known the proper course of action or did think it was worth their time as there is no guarantee of a resolutionA quick google of the business turns up complaints from other customers as wellFurthermore the logic in the argument as a whole is flawed in that it is like telling a judge I am not guilty of a crime simply because I have never been caught doing it beforeMakes no sense 2) Business reply, “I have spoken with the unfortunate customer that has been involved with [redacted] , and all our business is completed and repaired correctly with factory parts and back far superior to PRE LOSS conditionThe paying customer does not owe [redacted] more than what they damaged and we will not be involved in that.” – If the business has spoken with the customer and they agree all is finalized then why is the third party working with me to get the work fixed through another service providerSee attached screenshot of my text with the third party’s momThe business on the other hand has provided no proof that they have had any contact with the third party and in fact seems to be fabricating conversations to back their subpar work3) Business reply, “ [redacted] 's vehicle as all was repaired according to the repair estimate agreed on in the beginning by the paying customers signature and [redacted] 's signature , All repairs to be done was discussed and agreed on.” - Yes, I agreed to let them do the work but I did not agree to them doing subpar work when I signed the repair estimate to give them permission to startBecause the third party paid, I never signed anything when the work was done saying that I felt it was complete, accurate or to my satisfactionAdditionally, nowhere on the estimate did it say the paint job came with bubbles and “trash” in it or that they would replace some parts for the bumper while not replacing othersAm I supposed to be able to look at an estimate and know that the more than two dozen parts that make up a bumper are present in the estimate or is it more reasonable for me to assume the shop would do the work it was contracted to do? Regards, [redacted]
First and formost this is the first complaint with the Revdex.com in years in business for meWe were contacted by [redacted] a year graduate from high school as he had hit this customer ( [redacted] ) from behind and trying to do the right thing Mr [redacted] had received an estimate from another facility for [redacted] truck to repair that included a lot of ,not related , repairs to his truckafter coming to us we gave them both an accurate estimate for the repairs done to the vehicle set a date , time for repairs and set up a rental vehicleThe owner did not keep his appointment nor call .We had parts purchased and waiting We tried to contact customer again with no response I contacted Mr Kemps mother whom had paid bill in advance , She had said that they were having problems with [redacted] , he wanted more money .I explained that I will refund money to her send parts back , that I would rather not repair vehicle at this point the way customer was actingShe had asked that we reconsidered and that she would call and tell customer that this is only option she was giving to fix his truck as she was paying for repairs Then customer called and scheduled again .We repaired the vehicle for what the damages were done to the vehicle using all factory parts from the manufacturer When the vehicle was completed the repairs were done correctly and looked great , we did not replace or repair anything that was not the cause of the accident that Mr [redacted] was not responsible for I am glad I had the opportunity to help out a younger gentleman and his mom who were trying to do the right thing ,and we helped them not get scammed out of $ to repair things they are not responsible for we repair approximately cars a month with no complaints Some customers you do not want and I will make sure Mr [redacted] does not haunt our parking lot again We will not help dishonest people take advantage of honest people [redacted]
Mrs [redacted] , As Always , we appreciate the Revdex.com and have been a member since in business with this special customer being the first complaint with the Revdex.com , I have spoken with the unfortunate customer that has been involved with [redacted] , and all our business is completed and repaired correctly with factory parts and back far superior to PRE LOSS conditionThe paying customer does not owe [redacted] more than what they damaged and we will not be involved in thatI am positive with [redacted] that no matter how much more we give that it will not be enough or the end , as long as he can do as he is doing We will not be doing any further repairs to [redacted] 's vehicle as all was repaired according to the repair estimate agreed on in the beginning by the paying customers signature and [redacted] 's signature , All repairs to be done was discussed and agreed on