Gorment Express

BBB, Our verified payment history information sent to [redacted] by our company is true and correct. Mr. [redacted] is making a frivolous complaint. We will make an adjustment with [redacted] to please Mr. [redacted] that will show his two late payments on time. [redacted] ... [redacted]

I am rejecting this response because: upon understanding I needed to provide my medical information, I had additional questions that were not addressed because no one would return my phone calls. Therefore, they have no knowledge of why I continued to contact them. The only thing I am requesting at this time is a withdrawal and waiver so I can find someone else to represent me with my claim.  This information was included in my initial request to terminate services with the law firm. So, once  I receive the withdrawal and waiver then I will be more then willing to end this dispute with David Allen and Associates.

We have received the Revdex.com communication with Ms. [redacted]'s complaint.  Ms. [redacted] was a client with our Social Security Disability Department.  As Ms. [redacted] noted in her statement, our office was able to secure a favorable decision for her.  She initially signed a Retainer Agreement...

with our office that details she is responsible for incidental costs in the representation of her claim.  In order to assist Ms. [redacted], we have written off the cost bill she owed our firm and removed her name from our collection lists.  Attached please find a copy of her Zero Balance Statement.  We hope that this will conclude this matter.  Should you have any questions, please contact our firm.

Re: Complaint of [redacted] - Complaint ID#[redacted]We acknowledge Ms. [redacted]'s complaint and respond as follows:  Ms. [redacted] initially contacted out office to assist her with a claim to the Social Security Administration for a disability claim.  She signed initial papers and a Retainer...

Agreement on 7/11/2017. The initial step in representation is to have the claimant (Ms. [redacted]) gather her medical treatment information and to converse with our staff as to those providers.  The claimant is the best source of the names of their medical doctors and providers.  No fees are charged at this point as we will be paid at the end of the process if the claimant receives a favorable decision from the Social Security Administration judge.  On 7/17/17 we scheduled an appointment for Ms. [redacted] on 8/4/17 to review this information.  On 7/20/17, Ms. [redacted] called our office to inquire why she had to gather this information.  It was explained that she is the best source for that information.  On 7/21/17 (today), she filed a complaint with the Revdex.com.  As of 3:00 p.m. today (7/21/17), we have received Ms. [redacted]'s termination of her contract with our firm.  We have no bill for costs nor services rendered and we will be closing our file.  We wish Ms. [redacted] the best with her claim.    Sincerely, David Allen & Associates

Revdex.com,
Our verified payment history information sent to [redacted] by our company is true and correct. Mr. [redacted] is making a frivolous complaint.
We will make an adjustment with [redacted] to please Mr. [redacted] that will show his two late payments on time.
[redacted]...

[redacted]