Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[The worker call me about the head rest is missing.My english need more pratice.When I go to the dealer,I talk to worker ,also wrote the letter to maneger.In case of the worker can't understand my point.Second day the work call me.Just speaking ,speaking ,speaking ,suddenly hand on.In fact I didn't understand what he talk.Few minutes lalter call me back.Ask me :do you understand? Then speaking,and hang on.So this is [redacted] dealer how to solution the problem.Also the worker ask me .Do you have paper proof the head rest on the car.I'm not business man,I didn't work on the car company.Why I didn't have paper ,THIS IS YOUR WORK. Also I have one question : DO YOU HAVE PICTURE OR PAPER PROOF WHEN I RETURN THE CAR TTHE HEAD REST WAS MISSING.I come to you dealer. I want solution this problem.But your company only care make money,didn't care custmer.When the costmer have problem just push other way.Provide details of why you are not satisfied with this resolution. Please respond in this space ONL
Regards,
[redacted]
Our records
indicate we received notification on December 26, 2015, that the Lancer had
been returned to [redacted] MitsubishiIn
order for Mitsubishi Motors Credit of America, Inc(MMCA) to terminate the
account, we need the odometer disclosure statement reflecting the
current
mileage. The odometer disclosure was
received on January 4, 2016, from [redacted] Mitsubishi, and the account was
terminated. Invoices continue to
generate until accounts terminate. We sincerely
apologize for any inconvenience the invoice may have caused and are
investigating the cause of the call having been disconnected, to ensure it does
not happen again. We appreciate the feedback,
as it is through feedback from our valued customers that we are able to improve
our services. We want to assure you we
are committed to a high level of professionalism and will review the phone
conversation referenced to address any opportunities for improvementThe account
is now paid in full with a zero ($0) balance and a Paid in Full notice reflecting
account has been closed will be sent
We have reviewed and researched Ms. [redacted]’s dispute and appreciate the opportunity to respond . We take pride in our customer service and strive to ensure our customers’ needs are met with courtesy and professionalism. As an indirect lender, Mitsubishi Motors Credit of America, Inc. (MMCA)...
purchases retail installment contracts and leases from many dealerships, however, these dealerships are independently owned and operated and MMCA does not have a physical presence in at any dealership and is not involved in the daily operations of these dealerships, including the interactions and negotiations between dealership personnel and dealership customers. Our only knowledge of the terms of any transaction between the dealership and the customer is limited to the terms documented in the retail installment contract or lease. Please direct any concern you have regarding service received or information obtained from the dealership directly to them. Our records indicate that MMCA received notification that the vehicle was returned to [redacted] on February 19, 2016. The vehicle was promptly inspected on February 24, 2016, and we mailed Ms. [redacted] a “Lease Termination Invoice” detailing all end of lease charges on February 25, 2016. We retain the services of AutoVIN to inspect end of term vehicles and provide us with an inspection report, at no cost to our customers, indicating if there is any excess wear and tear or excess mileage. The charges are based on industry standard pricing. After a review of the inspection report, we have concluded the findings to be accurate and the damages reported legitimate, including the two missing back seat headrests. These are considered excessive based on the terms of the lease and were billed accordingly. Ms. [redacted]’s rights and obligations related to the termination of her lease are set out in the lease agreement. Ms. [redacted] may refer to the section entitled: “Standards for Wear and Use” for more information regarding lease end liability. It is Ms. [redacted]’s responsibility to contact the dealership if she feels the headrests were still installed when she returned the vehicle, however, as a courtesy, we did reach out to [redacted] to ask that they provide documentation that the headrests were present when the vehicle was returned. Unfortunately, we have not heard back from [redacted]. We can cease contact with Ms. [redacted] regarding this debt, however the balance remains due. We encourage Ms. [redacted] to contact our office at [redacted] to discuss repayment of this contractual obligation. We want to assure you we are dedicated to excellence and building relationships with our customers that will last a lifetime. If I can be of additional service to you, please feel free to contact me directly at [redacted] extension [redacted]. Respectfully, [redacted] Customer Experience
A review of the account shows that Kristin Maloney entered into a 36 month “Closed End Motor Vehicle Lease” (“Lease Agreement”) with Younker Motors Inc. for the lease of a 2014 Mitsubishi Outlander on July 10, 2013. The Lease Agreement was subsequently sold to Mitsubishi Motors Credit of America,...
Inc. (“MMCA”). As an indirect lender, MMCA purchases retail installment contracts and leases from many dealerships. These dealerships are independently owned and operated and MMCA does not have a physical presence in any dealership and is not involved in the daily operations, including the negotiations between dealership personnel and dealership customers. Our only knowledge of the terms of any transaction between the dealership and the customer is limited to the terms documented in the retail installment contract or lease. We begin attempting to contact our lease customers 30-45 days prior to the maturity date, which was July 20, 2016, to schedule a complimentary pre-inspection that would include an itemization regarding any “Excess Wear and Use” charges that are billable based on the terms of the Lease Agreement. This provides the option to repair any items and avoid being billed after the vehicle is returned. Because a pre-inspection was not performed prior to return of the vehicle, we must rely on the inspection that occurred after the vehicle was turned in. We made several attempts to contact Ms. [redacted], by phone and by mail, to discuss the end of term process and schedule the pre-inspection; however, we were unsuccessful. We received an odometer statement, signed by Ms. [redacted], indicating the Outlander was returned August 30, 2016 to Fort Pierce Mitsubishi. Subsequently, we terminated the lease and prepared the lease termination invoice. Ms. [redacted] was billed $2,027.12, plus the associated tax of $200.68 for excess wear and use. This charge consists of $1,862.12 for the right 1/4 panel and $55.00 each for curb rash on the left front wheel, left rear wheel and right rear wheel. A credit of $325.00 was posted towards the outstanding balance, leaving a balance due of $1,902.80. We later received correspondence from Fort Pierce Mitsubishi that the Outlander was actually returned on June 21, 2016. We processed a credit towards the outstanding balance for two (2) over term payments totalling $612.94 that were paid by Ms. [redacted] on July 29, 2016, leaving a balance due of $1,289.86. Our position remains that the amount of $1,289.86 is legitimately due based on the terms of the Lease Agreement that Ms. [redacted] signed. However, in the spirit of compromise, we are willing to accept a reduced amount of $644.94 to consider the account satisfied in full. We [redacted] to discuss repayment.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Problem: This issue is in regards to my previous lease vehicle 2013 Mitsubishi Lancer. Prior returning the vehicle on August 2nd, 2016, I have made several attempts to return the car but Mitsubishi Motors has failed to schedule an inspection prior maturity date(August 2nd, 2016). In order to avoid violation of the agreement and any penalties that follow, I was forced to return the vehicle on the due date without an inspection. Ever since I returned the vehicle I am constantly being harassed by Mitsubishi Motors with bogus charges for excessive wear and use. During the initial complaint Mitsubishi sent a response with falsified claims. They also sent an updated invoice. However the invoice is still inaccurate and overly charged. I have taken several photos of the car’s exterior, interior, and trunk on the date of returning the vehicle. Therefore I sent a fax to Mitsubishi Motors on October 27, 2016, disputing these charges. It also included my request for explanation of charges and prove of claims on existing invoice. It has been over 3 weeks and I have never received anything but another invoice. I have prove and copy of the fax sent to Mitsubishi Motors. As a consumer I have the right to take care of any mechanical or body issues of the vehicle on my own prior returning the car to avoid potential charges. However, Mitsubishi Motors have purposely failed to provide me my right/opportunity to take care of any signs of excessive wear and use which may appear on the vehicle. This was done intentionally to later present me an invoice with bogus charges under excessive wear and use. They have caused me great amount of stress with their unprofessional business practice, falsified claims, and continues harassment since August. This has been the worst car leasing experience of my life.Desired Outcome:Due to great distress, waste of my time, continues harassment, and falsified claims by Mitsubishi Motors, I demand that any existing fees present in Lease Termination Invoice to be waived. They must send me prove and explanation of charges as I requested via fax sent on October 27, 2016.
Regards,
[redacted]
We received complaint ID#[redacted] filed with your office by Ms. [redacted]. We take pride in our customer service and strive to ensure our customers’ needs are met with courtesy and professionalism. We appreciate the opportunity to respond.
A review of the account...
shows that a monthly payment in the amount of $306.54 was paid on March 20, 2015. On March 21, 2015, a dealer payoff was obtained which included credit for the payment that was made on March 20, 2015. On March 23, 2015, Ms. [redacted] called in and advised she traded in her car and wished to have the payment from March 20, 2015, refunded. It was explained to her at that time the payoff amount obtained from the dealer included a credit for the March 20, 2015 payment; however, she could fax in paperwork to have the request reviewed for refund.
When the paperwork was received in our office, a supervisor reviewed the account and made the determination that the customer should request a refund from the dealership as they benefited from the payment being made. If a refund were processed at this point it would cause the account to remain open with a shortage, the dealer would not receive a title and the customer would be responsible for the remaining balance on the account. Ms. [redacted] was advised of this on March 26, 2015 when she called our office.
The account paid off on March 31, 2015 with a payoff check received from AutoNation Ford in White Bear Lake, MN. There is an overage refund of $143.35 scheduled to be mailed to Ms. [redacted] on April 20, 2015.
We are always disappointed when a customer is dissatisfied. We want to assure you we are dedicated to excellence and building relationships with our customers that will last a lifetime. If I can be of additional service to you, please feel free to contact Mitsubishi Motors Credit of America, Inc. (MMCA) directly at (866) 876-3017 extension [redacted].
Revdex.com Re: Complaint ID# [redacted] [redacted] Dear Sir or Madam: We received a rebuttal complaint ID# xxx filed with your office by Mr. [redacted] following his correspondence to us dated October 27, 2016. We sincerely apologize as our records confirm we did receive that correspondence; however, due to a clerical error, we failed to respond to it. Please be advised that the referenced correspondence did not include pictures that Mr. [redacted] mentions in his rebuttal complaint. We kindly request that Mr. [redacted] mail any date-stamped pictures of the vehicle, as well as any videos that he has, and we will review and conduct additional research, if necessary. As explained in our previous response, Mr. [redacted]’s lease was extended from the original maturity date of February 02, 2016 to August 02, 2016. Mr. [redacted] was aware of a pre-inspection prior to the extension of his lease. Pre-inspections are offered to our customers as a courtesy and would have been the customer’s responsibility to reschedule prior to the new maturity date. At this time our position remains unchanged that the [redacted]ce of $465.43 is valid and due under his account. We encourage Mr. [redacted] to contact our office to discuss repayment options for this remaining contractual obligation. We want to assure you we are dedicated to excellence and building relationships with our customers that will last a lifetime. If I can be of additional service to you or Mr. [redacted], please feel free to contact me directly at (866) 876-3017 extension [redacted]. Respectfully,
[redacted] Customer Experience
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[The worker call me about the head rest is missing.My english need more pratice.When I go to the dealer,I talk to worker ,also wrote the letter to maneger.In case of the worker can't understand my point.Second day the work call me.Just speaking ,speaking ,speaking ,suddenly hand on.In fact I didn't understand what he talk.Few minutes lalter call me back.Ask me :do you understand? Then speaking,and hang on.So this is [redacted] dealer how to solution the problem.Also the worker ask me .Do you have paper proof the head rest on the car.I'm not business man,I didn't work on the car company.Why I didn't have paper ,THIS IS YOUR WORK. Also I have one question : DO YOU HAVE PICTURE OR PAPER PROOF WHEN I RETURN THE CAR TTHE HEAD REST WAS MISSING.I come to you dealer. I want solution this problem.But your company only care make money,didn't care custmer.When the costmer have problem just push other way.Provide details of why you are not satisfied with this resolution. Please respond in this space ONL
Regards,
[redacted]
Our records
indicate we received notification on December 26, 2015, that the Lancer had
been returned to [redacted] MitsubishiIn
order for Mitsubishi Motors Credit of America, Inc(MMCA) to terminate the
account, we need the odometer disclosure statement reflecting the
current
mileage. The odometer disclosure was
received on January 4, 2016, from [redacted] Mitsubishi, and the account was
terminated. Invoices continue to
generate until accounts terminate. We sincerely
apologize for any inconvenience the invoice may have caused and are
investigating the cause of the call having been disconnected, to ensure it does
not happen again. We appreciate the feedback,
as it is through feedback from our valued customers that we are able to improve
our services. We want to assure you we
are committed to a high level of professionalism and will review the phone
conversation referenced to address any opportunities for improvementThe account
is now paid in full with a zero ($0) balance and a Paid in Full notice reflecting
account has been closed will be sent
We have reviewed and researched Ms. [redacted]’s dispute and appreciate the opportunity to respond . We take pride in our customer service and strive to ensure our customers’ needs are met with courtesy and professionalism. As an indirect lender, Mitsubishi Motors Credit of America, Inc. (MMCA)...
purchases retail installment contracts and leases from many dealerships, however, these dealerships are independently owned and operated and MMCA does not have a physical presence in at any dealership and is not involved in the daily operations of these dealerships, including the interactions and negotiations between dealership personnel and dealership customers. Our only knowledge of the terms of any transaction between the dealership and the customer is limited to the terms documented in the retail installment contract or lease. Please direct any concern you have regarding service received or information obtained from the dealership directly to them. Our records indicate that MMCA received notification that the vehicle was returned to [redacted] on February 19, 2016. The vehicle was promptly inspected on February 24, 2016, and we mailed Ms. [redacted] a “Lease Termination Invoice” detailing all end of lease charges on February 25, 2016. We retain the services of AutoVIN to inspect end of term vehicles and provide us with an inspection report, at no cost to our customers, indicating if there is any excess wear and tear or excess mileage. The charges are based on industry standard pricing. After a review of the inspection report, we have concluded the findings to be accurate and the damages reported legitimate, including the two missing back seat headrests. These are considered excessive based on the terms of the lease and were billed accordingly. Ms. [redacted]’s rights and obligations related to the termination of her lease are set out in the lease agreement. Ms. [redacted] may refer to the section entitled: “Standards for Wear and Use” for more information regarding lease end liability. It is Ms. [redacted]’s responsibility to contact the dealership if she feels the headrests were still installed when she returned the vehicle, however, as a courtesy, we did reach out to [redacted] to ask that they provide documentation that the headrests were present when the vehicle was returned. Unfortunately, we have not heard back from [redacted]. We can cease contact with Ms. [redacted] regarding this debt, however the balance remains due. We encourage Ms. [redacted] to contact our office at [redacted] to discuss repayment of this contractual obligation. We want to assure you we are dedicated to excellence and building relationships with our customers that will last a lifetime. If I can be of additional service to you, please feel free to contact me directly at [redacted] extension [redacted]. Respectfully, [redacted] Customer Experience
A review of the account shows that Kristin Maloney entered into a 36 month “Closed End Motor Vehicle Lease” (“Lease Agreement”) with Younker Motors Inc. for the lease of a 2014 Mitsubishi Outlander on July 10, 2013. The Lease Agreement was subsequently sold to Mitsubishi Motors Credit of America,...
Inc. (“MMCA”). As an indirect lender, MMCA purchases retail installment contracts and leases from many dealerships. These dealerships are independently owned and operated and MMCA does not have a physical presence in any dealership and is not involved in the daily operations, including the negotiations between dealership personnel and dealership customers. Our only knowledge of the terms of any transaction between the dealership and the customer is limited to the terms documented in the retail installment contract or lease. We begin attempting to contact our lease customers 30-45 days prior to the maturity date, which was July 20, 2016, to schedule a complimentary pre-inspection that would include an itemization regarding any “Excess Wear and Use” charges that are billable based on the terms of the Lease Agreement. This provides the option to repair any items and avoid being billed after the vehicle is returned. Because a pre-inspection was not performed prior to return of the vehicle, we must rely on the inspection that occurred after the vehicle was turned in. We made several attempts to contact Ms. [redacted], by phone and by mail, to discuss the end of term process and schedule the pre-inspection; however, we were unsuccessful. We received an odometer statement, signed by Ms. [redacted], indicating the Outlander was returned August 30, 2016 to Fort Pierce Mitsubishi. Subsequently, we terminated the lease and prepared the lease termination invoice. Ms. [redacted] was billed $2,027.12, plus the associated tax of $200.68 for excess wear and use. This charge consists of $1,862.12 for the right 1/4 panel and $55.00 each for curb rash on the left front wheel, left rear wheel and right rear wheel. A credit of $325.00 was posted towards the outstanding balance, leaving a balance due of $1,902.80. We later received correspondence from Fort Pierce Mitsubishi that the Outlander was actually returned on June 21, 2016. We processed a credit towards the outstanding balance for two (2) over term payments totalling $612.94 that were paid by Ms. [redacted] on July 29, 2016, leaving a balance due of $1,289.86. Our position remains that the amount of $1,289.86 is legitimately due based on the terms of the Lease Agreement that Ms. [redacted] signed. However, in the spirit of compromise, we are willing to accept a reduced amount of $644.94 to consider the account satisfied in full. We [redacted] to discuss repayment.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Problem: This issue is in regards to my previous lease vehicle 2013 Mitsubishi Lancer. Prior returning the vehicle on August 2nd, 2016, I have made several attempts to return the car but Mitsubishi Motors has failed to schedule an inspection prior maturity date(August 2nd, 2016). In order to avoid violation of the agreement and any penalties that follow, I was forced to return the vehicle on the due date without an inspection. Ever since I returned the vehicle I am constantly being harassed by Mitsubishi Motors with bogus charges for excessive wear and use. During the initial complaint Mitsubishi sent a response with falsified claims. They also sent an updated invoice. However the invoice is still inaccurate and overly charged. I have taken several photos of the car’s exterior, interior, and trunk on the date of returning the vehicle. Therefore I sent a fax to Mitsubishi Motors on October 27, 2016, disputing these charges. It also included my request for explanation of charges and prove of claims on existing invoice. It has been over 3 weeks and I have never received anything but another invoice. I have prove and copy of the fax sent to Mitsubishi Motors. As a consumer I have the right to take care of any mechanical or body issues of the vehicle on my own prior returning the car to avoid potential charges. However, Mitsubishi Motors have purposely failed to provide me my right/opportunity to take care of any signs of excessive wear and use which may appear on the vehicle. This was done intentionally to later present me an invoice with bogus charges under excessive wear and use. They have caused me great amount of stress with their unprofessional business practice, falsified claims, and continues harassment since August. This has been the worst car leasing experience of my life.Desired Outcome:Due to great distress, waste of my time, continues harassment, and falsified claims by Mitsubishi Motors, I demand that any existing fees present in Lease Termination Invoice to be waived. They must send me prove and explanation of charges as I requested via fax sent on October 27, 2016.
Regards,
[redacted]
We received complaint ID#[redacted] filed with your office by Ms. [redacted]. We take pride in our customer service and strive to ensure our customers’ needs are met with courtesy and professionalism. We appreciate the opportunity to respond.
A review of the account...
shows that a monthly payment in the amount of $306.54 was paid on March 20, 2015. On March 21, 2015, a dealer payoff was obtained which included credit for the payment that was made on March 20, 2015. On March 23, 2015, Ms. [redacted] called in and advised she traded in her car and wished to have the payment from March 20, 2015, refunded. It was explained to her at that time the payoff amount obtained from the dealer included a credit for the March 20, 2015 payment; however, she could fax in paperwork to have the request reviewed for refund.
When the paperwork was received in our office, a supervisor reviewed the account and made the determination that the customer should request a refund from the dealership as they benefited from the payment being made. If a refund were processed at this point it would cause the account to remain open with a shortage, the dealer would not receive a title and the customer would be responsible for the remaining balance on the account. Ms. [redacted] was advised of this on March 26, 2015 when she called our office.
The account paid off on March 31, 2015 with a payoff check received from AutoNation Ford in White Bear Lake, MN. There is an overage refund of $143.35 scheduled to be mailed to Ms. [redacted] on April 20, 2015.
We are always disappointed when a customer is dissatisfied. We want to assure you we are dedicated to excellence and building relationships with our customers that will last a lifetime. If I can be of additional service to you, please feel free to contact Mitsubishi Motors Credit of America, Inc. (MMCA) directly at (866) 876-3017 extension [redacted].
Revdex.com Re: Complaint ID# [redacted] [redacted] Dear Sir or Madam: We received a rebuttal complaint ID# xxx filed with your office by Mr. [redacted] following his correspondence to us dated October 27, 2016. We sincerely apologize as our records confirm we did receive that correspondence; however, due to a clerical error, we failed to respond to it. Please be advised that the referenced correspondence did not include pictures that Mr. [redacted] mentions in his rebuttal complaint. We kindly request that Mr. [redacted] mail any date-stamped pictures of the vehicle, as well as any videos that he has, and we will review and conduct additional research, if necessary. As explained in our previous response, Mr. [redacted]’s lease was extended from the original maturity date of February 02, 2016 to August 02, 2016. Mr. [redacted] was aware of a pre-inspection prior to the extension of his lease. Pre-inspections are offered to our customers as a courtesy and would have been the customer’s responsibility to reschedule prior to the new maturity date. At this time our position remains unchanged that the [redacted]ce of $465.43 is valid and due under his account. We encourage Mr. [redacted] to contact our office to discuss repayment options for this remaining contractual obligation. We want to assure you we are dedicated to excellence and building relationships with our customers that will last a lifetime. If I can be of additional service to you or Mr. [redacted], please feel free to contact me directly at (866) 876-3017 extension [redacted]. Respectfully,
[redacted] Customer Experience