[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Please refer to the attached letter that was also sent to the [redacted] County Department of Consumer Affairs.I request this case remain open until final resolution Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because: I am not certain as to the response from Gorsegner to my previous noteI am willing to negotiate an acceptable resolution to this issue, however, the end result desired is a level floorIf Gorsegner would please forward information from the National Wood Floor Association or building code that determines acceptable tolerances within square footage, that would be helpful.I am working with my condo association to determine any structural damage in the crawl space Regards, [redacted] ***
This letter is in response to the complaint from [redacted] At the time of the estimate [redacted] *** met with *** Gorsegner [redacted] was told (and it is in writing on our contracts) that the customer is responsible for the preparation of the subfloorWe removed the flooring, checked for moisture and it meet the NWFA standards, we left the materials to acclimate and installed the floor (5) days laterWe re screwed the subfloor prior to installation [redacted] called months after the flooring was completed to say she had some issues [redacted] meet with her at the homeAt that time [redacted] Offered to remove a 3xarea of the floor and shim it on either side to make the area that is sloped more level, reinstall, sand and finish the repair at no cost to [redacted] *** [redacted] wanted Gorsegner Brothers to remove the flooring and the plywood and grind down the joist underneath [redacted] said we would not do that as it could Weaken 'the joist and create a larger problem [redacted] chose not to do the repair that [redacted] suggested [redacted] than suggested to [redacted] in another conversation that she get an NWFA inspection to see if the level issue meets NWFA standardsIf it did not meet NWFA standards we would remove the flooring and fix the joist problem (at a charge) and reinstall the flooring These are the solutions that were presented to [redacted] at this timeIt would be up to her to decide which option she would prefer to do Gorsegner Brothers Hardwood Flooring
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Please refer to the attached letter that was also sent to the [redacted] County Department of Consumer Affairs.I request this case remain open until final resolution Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because: I am not certain as to the response from Gorsegner to my previous noteI am willing to negotiate an acceptable resolution to this issue, however, the end result desired is a level floorIf Gorsegner would please forward information from the National Wood Floor Association or building code that determines acceptable tolerances within square footage, that would be helpful.I am working with my condo association to determine any structural damage in the crawl space Regards, [redacted] ***
This letter is in response to the complaint from [redacted] At the time of the estimate [redacted] *** met with *** Gorsegner [redacted] was told (and it is in writing on our contracts) that the customer is responsible for the preparation of the subfloorWe removed the flooring, checked for moisture and it meet the NWFA standards, we left the materials to acclimate and installed the floor (5) days laterWe re screwed the subfloor prior to installation [redacted] called months after the flooring was completed to say she had some issues [redacted] meet with her at the homeAt that time [redacted] Offered to remove a 3xarea of the floor and shim it on either side to make the area that is sloped more level, reinstall, sand and finish the repair at no cost to [redacted] *** [redacted] wanted Gorsegner Brothers to remove the flooring and the plywood and grind down the joist underneath [redacted] said we would not do that as it could Weaken 'the joist and create a larger problem [redacted] chose not to do the repair that [redacted] suggested [redacted] than suggested to [redacted] in another conversation that she get an NWFA inspection to see if the level issue meets NWFA standardsIf it did not meet NWFA standards we would remove the flooring and fix the joist problem (at a charge) and reinstall the flooring These are the solutions that were presented to [redacted] at this timeIt would be up to her to decide which option she would prefer to do Gorsegner Brothers Hardwood Flooring