Gosch Toyota

Hello Ms [redacted] ,I apologize for any inconvenience this may have cause youThe service contract was canceled on October 6th and I have double and tripled checked just to be sureThis may take up to weeks to show on your contract with the credit unionIf for any reason you don't show it removed in a few weeks please call me personally at ###-###-#### and I will be happy to helpHopefully this issue wasn't too much of a hassle for you and I can promise that our staff has been spoken to on this matterAgain my sincere apologies and have a great day-Reagan Bendeck General Sales Manager Gosch Toyota

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12739353, and find that this resolution is satisfactory to me

Initial Business Response / [redacted] (1000, 5, 2015/08/17) */ I will look intoright away Need to investigate and keep you posted Initial Consumer Rebuttal / [redacted] (2000, 10, 2015/08/17) */ (The consumer indicated he/she ACCEPTED the response from the business.) Final Business Response Gift cards will be ready for Mr [redacted] within the next two days

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Since contacting Revdex.com, I received a call from the *** in Finance and Gosch manager, *** *** *** indicated he received the complaint from Revdex.com and that he would personally take care of this, which he did I received the refund which I was owed Mr *** apologized for his dealership and indicated it should not have happened I am satisfied that this matter is complete and taken care of Thank you

***- Spoke with this customer todayIt will all be handled today

***- I spoke with this customer just nowI will be providing him with a check for his refund tomorrowThanks, ***

Initial Business Response /* (1000, 5, 2016/05/09) */
A Local muffler shop contacted us to inquire if this customers Tacoma with 133,mile had any warranty coverage for a failed catalytic converterOur service advisor mis informed the shop that warranty coverage did applyWhen the
customer brought in the vehicle we found it had some unperformed open recalls so we agreed to perform theses recalls while the truck was in our shopWe identified that the vehicle actually did not have warranty coverage on the catalytic converter before performing any repairs, we notified the customer and attempted to get Toyota motor company to assist with a goodwill offer, however with no factory service history the request was deniedWe offered the customer a $discount to make up for our miscommunicationThe customer did not accept our offer
Initial Consumer Rebuttal /* (3000, 7, 2016/05/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I agree Toyota did mis informed the Muffler shopWhen I arrived to drop off my ToyotaI asked Toyota service a couple of times to check again, to make sure it was coveredI was reassured yes it is coveredLater that day I was never contacted about my ToyotaI finally gave Toyota a callWas told they will message the service deptAfter attempts through out the day, I finally got a hold of the service deptI was told Toyota does not cover this*** looked up Nissian insteadThen I was told they will try the goodwill assistWas told I would be hearing from the Fixed operations Manager *** *** So I waited till 4:pm Never attempt phone call back from ToyotaWhen I did call everyone was gone for the nightI am left with no vehicleI did not know what was going on with my truckI had talked to a sales managerHe said all I can do is write an emailThe next morning I heard from *** the service Manager from ToyotaWe talked for a brief momentHe offered 10% off the dollar estimateI asked for moreHe said no wayThen It became a yelling matchI had gotten a phone call from *** *** the Fixed Operation Manager of ToyoyaHe put me on speakerWhile *** was listeningI asked could you give me a better deal off this mis informed informationHe said no the 10% was what he could doIt is the way they talk to youIt makes you feel like your in the wrongNo apologizes from ToyotaThe end of the conversation ended with *** saying ( wanted to let you know, I deleted all your comments from the Revdex.comsI did not know He could do that? I am just asking for better customer serviceI was not in the wrong on this whole situationII am asking to stop with the terrible arrogant customer serviceThis could of been handled so much better
Final Business Response /* (4000, 9, 2016/05/22) */
No more goodwill will be offered at this time

Hello Ms. [redacted],I apologize for any inconvenience this may have cause you. The service contract was canceled on October 6th and I have double and tripled checked just to be sure. This may take up to 8 weeks to show on your contract with the credit union. If for any reason you...

don't show it removed in a few weeks please call me personally at ###-###-#### and I will be happy to help. Hopefully this issue wasn't too much of a hassle for you and I can promise that our staff has been spoken to on this matter. Again my sincere apologies and have a great day. -Reagan Bendeck General Sales Manager Gosch Toyota

When processing Mr [redacted]'s title, a lien holder was inadvertently added, which resulted in the title not being released to him. We have resolved the matter with the lienholder and the DMV, and his title should will be mailed to him from the DMV central headquarters in Sacramento. We sincerely...

apologize for any inconvenience this may have caused.

I am rejecting this response because:it has been over three years and I never recieved my pink slip for my car. Since I dont have the pink slip I was unable to sell or take a title loan to pay for rent and bills. Now ive gone through so much emotional destress, as well as I have been lied to by multiple people from this dealership. I feel that I have the right to monitary compensation, if I had the title when I was suppose to there would never have been any issues.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12739353, and find that this resolution is satisfactory to me.

Initial Business Response /* (1000, 5, 2015/08/17) */
I will look into... right away
Need to investigate and keep you posted
Initial Consumer Rebuttal /* (2000, 10, 2015/08/17) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Final Business Response /*...

(4000, 8, 2015/08/17) */
Gift cards will be ready for Mr. [redacted] within the next two days.

Initial Business Response /* (1000, 8, 2015/07/24) */
looking into our system I have no records of [redacted] attempting or trying to purchase a vehicle from us please let me know if a differnt name was used
yhank you [redacted]
Initial Consumer Rebuttal /* (3000, 10, 2015/07/25) */
(The...

consumer indicated he/she DID NOT accept the response from the business.)
Its either under [redacted] or [redacted]
Final Consumer Response /* (2000, 25, 2015/08/06) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Final Business Response /* (1000, 23, 2015/08/06) */
I've left a voice mail today and yesterday to follow up with [redacted] to see if she was able to contact with Chase. [redacted]