Goshow's Jewelry & Gifts

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] ? Complaint: [redacted] I emphatically reject this response because:I ALSO am shocked--at all the fabrications in MsY***'s letter? (LIE 1) ? It is true that there was no reason to touch the three "tips" of the gold cross--then why did you do so, MsY***? ? (LIE 2) ? You NEVER, EVER asked me who the original jeweler was because you didn't even know about an original jeweler until you received my letter and you did not try to contact me in response to my letter? (LIE 3) ? In your response to the Revdex.com, you said you intended to call the original jeweler? WHY?? THE ONLY REASON FOR CALLING THEM WOULD BE TO GET THE ORIGINAL DIMENSIONS SO THAT YOU COULD RETURN THE CROSS TO ITS ORIGINAL STATE? THIS IS A PATENT ADMISSION OF GUILT!! ? (LIE 4) ? Since it is your policy to return broken pieces, why do you then, so magnanimously "allow" me to keep my broken O ring?? ? How big of you?? Once again, I emphatically reject your response? I am STILL demanding that you return my cross to its original state? You removed approximately 3/16" off each "tip"? Those pieces were solid 18k gold? The original jeweler is [redacted] s in Raleigh, NC? That God-inspired jeweler created my cross out of half-circle solid 18k gold wire? Therefore, because my cross was of such a simple and plain design, making it so easy to alter, you can easily repair it using the same wire? I want it returned to its original state and even if you do comply with my wishes, I will reconfirm the quality of the gold with another jeweler after you have finished.? In the last paragraph of your letter, MsY***, you said that you take great pride in "the utmost highest standards"? All I can say is that your moral standards are totally different from mine? Throughout your entire letter, I saw nothing but pride, arrogance and a total and complete lack of contrition? I hope that this will teach you to treat others in a more respectful and honest manner! ? Regards, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I emphatically reject this response because: I ALSO am shocked--at all the fabrications in MsY***'s letter (LIE 1) It is true that there was no reason to touch the three "tips" of the gold cross--then why did you do so, MsY***? (LIE 2) You NEVER, EVER asked me who the original jeweler was because you didn't even know about an original jeweler until you received my letter and you did not try to contact me in response to my letter (LIE 3) In your response to the Revdex.com, you said you intended to call the original jeweler WHY?? THE ONLY REASON FOR CALLING THEM WOULD BE TO GET THE ORIGINAL DIMENSIONS SO THAT YOU COULD RETURN THE CROSS TO ITS ORIGINAL STATE THIS IS A PATENT ADMISSION OF GUILT!! (LIE 4) Since it is your policy to return broken pieces, why do you then, so magnanimously "allow" me to keep my broken O ring?? How big of you? Once again, I emphatically reject your response I am STILL demanding that you return my cross to its original state You removed approximately 3/16" off each "tip" Those pieces were solid 18k gold The original jeweler is [redacted] s in Raleigh, NC That God-inspired jeweler created my cross out of half-circle solid 18k gold wire Therefore, because my cross was of such a simple and plain design, making it so easy to alter, you can easily repair it using the same wire I want it returned to its original state and even if you do comply with my wishes, I will reconfirm the quality of the gold with another jeweler after you have finished In the last paragraph of your letter, MsY***, you said that you take great pride in "the utmost highest standards" All I can say is that your moral standards are totally different from mine Throughout your entire letter, I saw nothing but pride, arrogance and a total and complete lack of contrition I hope that this will teach you to treat others in a more respectful and honest manner! Regards, [redacted]

We at Goshow's were shocked at the accusations put forth from *** *** in her complaint #***We have been a family business for over sixty-five years faithfully serving our communityWe pride ourselves on our integrity and workmanshipNot once have we ever been accused of altering
a customer's item in any way other than for the original repair for which we were to service.*** *** came into our store on Decwith her 18kt yellow gold cross (job #***) and asked us to build the loop on top of the cross as well as replace the o ring that connected to the loopShe picked the cross up on DecAt the time of pick up, I (MrsY***) waited on her*** *** looked at her item and stated that she thought the three ends were shorterI replied that it is the same cross that she brought into the store on Decand that the only alteration was the built up of the top loop and the new o ringThere was no reason to even touch the other three ends and no way were they shorter or as in *** ***'s case we absolutely did not cut the edges of her cross off so that we could steal her gold*** *** then replied that she has worn the cross for twenty-three years and had it custom made out of state and she believed that her cross had been alteredAt this time, asked if she had the name of the jeweler but *** *** did not give any more information in regards to the crossMy intention was to contact the original jeweler to confirm that this was indeed *** ***'s original cross to ease her mind(If she has the name we are more than willing to contact the jeweler for verification of the cross and it's dimensions).She paid the bill of $plus $tax for the total of $and left with the cross as well as the original O ring that was broken and that we had replacedIt is our store's policy to return any broken pieces that are replaced to the customerWe do not steal customer's goldOn DeC24, *** *** called to speak to either the owner or the managerMrsGoshow no longer comes into the office so I (the manager) took the callAgain, I reiterated that we repaired the cross as requested by *** *** and that there was no alteration done to the other three ends of the cross and that indeed this is her original crossIn a good faith gesture, I will refund the full total of $and will allow *** *** to keep the o ring that we replaced including refunding her for the services that were renderedAs far as her demands to return her gold (other than her original O ring-which we did at the time of pick up), they cannot be met since Goshow's did not in any shape or form cut gold from her crossOur offer still stands to try and reach the original maker of this piece so that verification can be made in regards that the cross *** *** dropped off on Decis indeed the same exact cross she picked up on Dec21.I take great pride in being a third generation jeweler and continuing our family business based on the utmost highest standardsI am offended that *** *** would make such accusations against our storeSincerely,Lainie Y- manager
Dorothy G.- owner
Enclosed is a check for $

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I emphatically reject this response because:I ALSO am shocked--at all the fabrications in MsY***'s letter (LIE 1) It is true that there was no reason to touch the three "tips" of the gold cross--then why did you do so, MsY***? (LIE 2) You NEVER, EVER asked me who the original jeweler was because you didn't even know about an original jeweler until you received my letter and you did not try to contact me in response to my letter (LIE 3) In your response to the Revdex.com, you said you intended to call the original jeweler WHY?? THE ONLY REASON FOR CALLING THEM WOULD BE TO GET THE ORIGINAL DIMENSIONS SO THAT YOU COULD RETURN THE CROSS TO ITS ORIGINAL STATE THIS IS A PATENT ADMISSION OF GUILT!! (LIE 4) Since it is your policy to return broken pieces, why do you then, so magnanimously "allow" me to keep my broken O ring?? How big of you? Once again, I emphatically reject your response I am STILL demanding that you return my cross to its original state You removed approximately 3/16" off each "tip" Those pieces were solid 18k gold The original jeweler is *** ***s in Raleigh, NC That God-inspired jeweler created my cross out of half-circle solid 18k gold wire Therefore, because my cross was of such a simple and plain design, making it so easy to alter, you can easily repair it using the same wire I want it returned to its original state and even if you do comply with my wishes, I will reconfirm the quality of the gold with another jeweler after you have finished. In the last paragraph of your letter, MsY***, you said that you take great pride in "the utmost highest standards" All I can say is that your moral standards are totally different from mine Throughout your entire letter, I saw nothing but pride, arrogance and a total and complete lack of contrition I hope that this will teach you to treat others in a more respectful and honest manner!
Regards,
*** ***

We at Goshow's were shocked at the accusations put forth from *** *** in her complaint #***We have been a family business for over sixty-five years faithfully serving our communityWe pride ourselves on our integrity and workmanshipNot once have we ever been accused of altering a
customer's item in any way other than for the original repair for which we were to service.*** *** came into our store on Decwith her 18kt yellow gold cross (job #***) and asked us to build the loop on top of the cross as well as replace the o ring that connected to the loopShe picked the cross up on DecAt the time of pick up, I (MrsY***) waited on her*** *** looked at her item and stated that she thought the three ends were shorterI replied that it is the same cross that she brought into the store on Decand that the only alteration was the built up of the top loop and the new o ringThere was no reason to even touch the other three ends and no way were they shorter or as in *** ***'s case we absolutely did not cut the edges of her cross off so that we could steal her gold*** *** then replied that she has worn the cross for twenty-three years and had it custom made out of state and she believed that her cross had been alteredAt this time, asked if she had the name of the jeweler but *** *** did not give any more information in regards to the crossMy intention was to contact the original jeweler to confirm that this was indeed *** ***'s original cross to ease her mind(If she has the name we are more than willing to contact the jeweler for verification of the cross and it's dimensions).She paid the bill of $plus $tax for the total of $and left with the cross as well as the original O ring that was broken and that we had replacedIt is our store's policy to return any broken pieces that are replaced to the customerWe do not steal customer's gold.On DeC24, *** *** called to speak to either the owner or the managerMrsGoshow no longer comes into the office so I (the manager) took the callAgain, I reiterated that we repaired the cross as requested by *** *** and that there was no alteration done to the other three ends of the cross and that indeed this is her original cross.In a good faith gesture, I will refund the full total of $and will allow *** *** to keep the o ring that we replaced including refunding her for the services that were renderedAs far as her demands to return her gold (other than her original O ring-which we did at the time of pick up), they cannot be met since Goshow's did not in any shape or form cut gold from her crossOur offer still stands to try and reach the original maker of this piece so that verification can be made in regards that the cross *** *** dropped off on Decis indeed the same exact cross she picked up on Dec21.I take great pride in being a third generation jeweler and continuing our family business based on the utmost highest standardsI am offended that *** *** would make such accusations against our store.Sincerely,Lainie Y- managerDorothy G.- ownerEnclosed is a check for $

We at Goshow's were shocked at the accusations put forth from *** *** in her complaint #***We have been a family business for over sixty-five years faithfully serving our communityWe pride ourselves on our integrity and workmanshipNot once have we ever been accused of altering a
customer's item in any way other than for the original repair for which we were to service.*** *** came into our store on Decwith her 18kt yellow gold cross (job #***) and asked us to build the loop on top of the cross as well as replace the o ring that connected to the loopShe picked the cross up on DecAt the time of pick up, I (MrsY***) waited on her*** *** looked at her item and stated that she thought the three ends were shorterI replied that it is the same cross that she brought into the store on Decand that the only alteration was the built up of the top loop and the new o ringThere was no reason to even touch the other three ends and no way were they shorter or as in *** ***'s case we absolutely did not cut the edges of her cross off so that we could steal her gold*** *** then replied that she has worn the cross for twenty-three years and had it custom made out of state and she believed that her cross had been alteredAt this time, asked if she had the name of the jeweler but *** *** did not give any more information in regards to the crossMy intention was to contact the original jeweler to confirm that this was indeed *** ***'s original cross to ease her mind(If she has the name we are more than willing to contact the jeweler for verification of the cross and it's dimensions).She paid the bill of $plus $tax for the total of $and left with the cross as well as the original O ring that was broken and that we had replacedIt is our store's policy to return any broken pieces that are replaced to the customerWe do not steal customer's gold.On DeC24, *** *** called to speak to either the owner or the managerMrsGoshow no longer comes into the office so I (the manager) took the callAgain, I reiterated that we repaired the cross as requested by *** *** and that there was no alteration done to the other three ends of the cross and that indeed this is her original cross.In a good faith gesture, I will refund the full total of $and will allow *** *** to keep the o ring that we replaced including refunding her for the services that were renderedAs far as her demands to return her gold (other than her original O ring-which we did at the time of pick up), they cannot be met since Goshow's did not in any shape or form cut gold from her crossOur offer still stands to try and reach the original maker of this piece so that verification can be made in regards that the cross *** *** dropped off on Decis indeed the same exact cross she picked up on Dec21.I take great pride in being a third generation jeweler and continuing our family business based on the utmost highest standardsI am offended that *** *** would make such accusations against our store.Sincerely,Lainie Y- managerDorothy G.- ownerEnclosed is a check for $

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I emphatically reject this response because:I ALSO am shocked--at all the fabrications in MsY***'s letter (LIE 1) It is true that there was no reason to touch the three "tips" of the gold cross--then why did you do so, MsY***? (LIE 2) You NEVER, EVER asked me who the original jeweler was because you didn't even know about an original jeweler until you received my letter and you did not try to contact me in response to my letter (LIE 3) In your response to the Revdex.com, you said you intended to call the original jeweler WHY?? THE ONLY REASON FOR CALLING THEM WOULD BE TO GET THE ORIGINAL DIMENSIONS SO THAT YOU COULD RETURN THE CROSS TO ITS ORIGINAL STATE THIS IS A PATENT ADMISSION OF GUILT!! (LIE 4) Since it is your policy to return broken pieces, why do you then, so magnanimously "allow" me to keep my broken O ring?? How big of you? Once again, I emphatically reject your response I am STILL demanding that you return my cross to its original state You removed approximately 3/16" off each "tip" Those pieces were solid 18k gold The original jeweler is *** ***s in Raleigh, NC That God-inspired jeweler created my cross out of half-circle solid 18k gold wire Therefore, because my cross was of such a simple and plain design, making it so easy to alter, you can easily repair it using the same wire I want it returned to its original state and even if you do comply with my wishes, I will reconfirm the quality of the gold with another jeweler after you have finished. In the last paragraph of your letter, MsY***, you said that you take great pride in "the utmost highest standards" All I can say is that your moral standards are totally different from mine Throughout your entire letter, I saw nothing but pride, arrogance and a total and complete lack of contrition I hope that this will teach you to treat others in a more respectful and honest manner!
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I emphatically reject this response because:
I ALSO am shocked--at all the fabrications in MsY***'s letter (LIE 1) It is true that there was no reason to touch the three "tips" of the gold cross--then why did you do so, MsY***? (LIE 2) You NEVER, EVER asked me who the original jeweler was because you didn't even know about an original jeweler until you received my letter and you did not try to contact me in response to my letter (LIE 3) In your response to the Revdex.com, you said you intended to call the original jeweler WHY?? THE ONLY REASON FOR CALLING THEM WOULD BE TO GET THE ORIGINAL DIMENSIONS SO THAT YOU COULD RETURN THE CROSS TO ITS ORIGINAL STATE THIS IS A PATENT ADMISSION OF GUILT!! (LIE 4) Since it is your policy to return broken pieces, why do you then, so magnanimously "allow" me to keep my broken O ring?? How big of you?
Once again, I emphatically reject your response I am STILL demanding that you return my cross to its original state You removed approximately 3/16" off each "tip" Those pieces were solid 18k gold The original jeweler is *** ***s in Raleigh, NC That God-inspired jeweler created my cross out of half-circle solid 18k gold wire Therefore, because my cross was of such a simple and plain design, making it so easy to alter, you can easily repair it using the same wire I want it returned to its original state and even if you do comply with my wishes, I will reconfirm the quality of the gold with another jeweler after you have finished.
In the last paragraph of your letter, MsY***, you said that you take great pride in "the utmost highest standards" All I can say is that your moral standards are totally different from mine Throughout your entire letter, I saw nothing but pride, arrogance and a total and complete lack of contrition I hope that this will teach you to treat others in a more respectful and honest manner!
Regards,
*** ***