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[redacted],We are so sorry to hear about the experience you’ve had with us and would like to do whatever we can to make this right for you.  We apologize if the terms of the agreements were not communicated clearly enough and will take steps to correct that issue. If there is anything further we...

can do to assist your with your contacts or social media for the time being, we would be happy to help. We have already cancelled your billing and attempted to contact you in order to issue the refund you requested but have not heard back at this time. Please call us at (858) 295-7995 so we can proceed with your refund and address any concerns you may have. If there is anything at all we can do to assist you, please do not hesitate to let us know.Best,The Gosite Customer Success Team