Gosnell Contracting, Inc.

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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

The Tech stated that the expansion tank would need to be replaced, which was incorrect. The boiler drain valve needed to be replaced. Reseating the valve would not be a fix. We installed a cap to prevent the valve from weeping. The tech only charged for the service call and installed the cap at no...

charge. We will issue a refund for the $ 105.95 service charge and tech has been brought into office for coaching.

Please see attached invoices/service tickets.  They have the itemized prices which were charged.  We are a flat rate company and do not provide an itemized cost or parts vs labor.  Once again we have been more then fair and specifically on the second visit, provided a number of chargeable items for no cost to you.   If you would like, CroppMetcalfe can refund the 2 service agreements signed up for on the first visit for a total of $300.  That of course will eliminate any benefit of being a CroppMetcalfe contract customer.  Let me know if this is agreeable and we will process the $300 refund in 10-14 business days.

Our technician found the coil was dirty and blocked.  The tech chemically cleaned it and afterward found the system low on refrigerant and he added refrigerant.  Our tech did not add enough refrigerant so we went out again for free and added refrigerant for free.  Since the system was...

low we recommend replacement of the system.  We did not charge for the second visit nor for the additional refrigerant so no refund is warranted in our opinion.

Your refund was processed on 8/21 and receipt emailed to [redacted].  If we have the wrong email address please let me know.   I apologize for the miscommunication regarding needing a policy for us to quote a new system.  That certainly is not the case.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Thank you.[redacted]
Regards,
[redacted]

We have been in contact with [redacted] to try and resolve the situation.  We have gotten the equipment manufacturer involved and are scheduled to return with a manufacturers representative to determine what is causing the issue.

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 Complaint: [redacted]
I am rejecting this response because:From: [redacted] Date: Tue, Dec 22, 2015 at 8:49 AMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].To: [email protected] I’m not responding fast enough or in the proper fashion, but this is my second email to you after you closed the complaint.  The complaint has not been resolved and will not be resolved until someone at Croppe Metcalfe communicates with me![redacted]###-###-#### (Cell)###-###-#### (Fax)email:  info@[redacted].com