Gosselin Roofing Company

Complaint: ***
I am rejecting this response because:The response is simply untrue. We received an invoice from ICC dated 9/17/with "NET DAYS" under "TERMS." When I tried to contact someone at the company on Monday morning, I left a voicemail with their accounts receivable department to please contact me. There was no response on Monday. I also sent emails on Monday and received a response on Tuesday stating they would send a corrected invoice. That never happened on Tuesday. On Wednesday, 10/21, they finally produced and sent a corrected invoice after more email requests. Here are the facts: Nowhere on the invoice is there any indication or mention of ICC taking anything "into consideration" regarding the fact that they mailed the invoice on 10/12/(days after the invoice date shown on the attached document.) We are a small company and very protective of our credit
rating. Our credit rating has been damaged in the past by factoring
company representatives who make statements over the phone then, do the exact
opposite of what they said they would or would not do. This is why I
requested an acknowledgement in writing of the fact their invoice was
inaccurate, regarding the actual invoice date.
The original
invoice shows a bill date of 9/17/2015. ICC mailed the invoice
on 10/12/2015. We received their invoice on 10/17/2015! Do you see a
problem with that? I certainly do. On the day we received the
invoice, it was already days old. This
is how credit ratings for companies such as ours are damaged by inaccurate
improper billing practices. The fact that ICC will not acknowledge their own oversight is disingenuous at best. It is important to resolve issues like this in a timely manner. We deal with factoring companies all over the USA and have never had such a problem getting a competent and timely response. The delay in responding to my repeated requests for a correction and the casual manner in which my complaint has been dismissed by this company is also troubling and indicates to me this is not a company I will consider doing business with in the future.
Regards,
* *** [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason if he complaint will be closed Administratively Resolved]

This gentlemen's complaint is totally blown out of proportion and factually incorrect.  We are a factoring company that buys invoices from our clients.  The invoice he is referring to is from [redacted], invoice #[redacted], dated September 17, 2015.  The client did not forward us the...

invoice until October 9, 2015, which is the date we purchased the invoice.   The invoice was forwarded to the complainant within a few days of purchase as is our standard practice.    The complainant's allegation that this delay was intentional on our part and is an attempt to extract additional fees from our client is wholly false.  This client is on a flat fee schedule so the client pays the same fee to us whether the invoice is paid in 30 days or 90 days so there is no benefit to us to intentionally delay sending the invoice to the complainant.  In addition, the complainant was worried that the fact that the invoice was dated four weeks prior to the date of his receiving the invoice will affect his credit rating with us. That is not the case.   We have taken into consideration the fact that the client did not send us the invoice for funding for three weeks from the invoice date.     The complainant contacted us yesterday demanding a revised invoice with a current date, which will be provided to him today.    There will not be a written acknowledgment of a mistake on our part because we committed no error.  The invoice was received late from the client and was processed in a timely manner and in accordance with out procedures.  We take great offense to the complainant's use of the word "fraud" and will seek legal remedies if he continues to make unsubstantiated and libelous statements.  His conduct in dealing with us was very rude and abusive and just as he states that he will not use carriers factoring with us, neither will we approve loads for our clients where he is the account debtor.  Thank you.