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Gossett Homes

PO Box 1417, Simpsonville, South Carolina, United States, 29681-1417

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Our family rented a home on *** Street in ***, SC from this renter, Brian G. He has accused us of scratching the floors around the dining table and has accessed me an extra $200.00. The dining table is next to a wall and the chairs and bench with the table must be moved somewhat to sit down to eat. It is a DINING TABLE after all. Our use of this dining area is normal use. Nothing at all out of ordinary usage. We were very respectful of this house.
I realize rental homes are not normally highest standard homes because renters are in and out, but this home had peeling paint on the ceiling, the linen (bath cloths) had hair in the fibers, the yard was unkept, etc. I would not have pointed out all the bad features of the home until Brian G started falsely accusing us of scratching his floors. The accusation is false and ridiculous.

Gossett Homes Response • Oct 02, 2020

This guest stayed at our vacation rental property in ***. When a guest books a reservation with us, we send them a message outlining our house rules. One of those house rules is to not move furniture in the home. The home has beautifully restored, original, hardwood floors and moving furniture is simply not allowed. The home is set up to accommodate up to 6 guests and there should be absolutely no reason that any furniture needs to be moved. When this group checked out, our housekeeper found the floors under/beside the dining table and chairs scratched substantially. I have attached pictures of the damage. We have the table set away from the wall with enough room to walk on both sides to access the chairs and the bench. There is no reason that the table or chairs need to be moved. We submitted a request through the VRBO booking platform to the guest asking for $200 so that we can have this damage repaired. We also sent the guest the attached pictures showing the damage and they responded very angrily and accusatory, said that she reported us to VRBO for "false accusations" and asked us to stop harrassing them. Part of conversation attached, as well for your review. I have more screenshots of the conversation but it will only allow me to attach 4 files. We absolutely were not harrassing her. We sent a request for $200 and explained the damage. That is all.

I have attached screenshots of our entire conversation from when she initially made the reservation. The complaints that she brings forward about the cleanliness of the home, etc were never brought to our attention during or after her stay. Once we requested the $200 for damages is the first she brought anything up about any concerns. Regardless, she damaged our home and we would like to be compensated for those damages. We did nothing wrong here.

Customer Response • Oct 05, 2020

I got this letter from the VRBO customer support. I clearly do not owe any money. I did not scratch the floors any more than normal use.

COPIED FROM VRBO CUSTOMER SUPPORT. THEY HAVE CONTACTED BRIAN G WITH THIS INFORMATION.

Dear ***, I hope this message finds you well. This is Alyssa from Vrbo Customer Support. You requested a follow up pertaining to your reservation ***. I am happy to assist you with this.We have received your message in regards to the dispute between you and the property owner about alleged damages at the property. As a marketplace, Vrbo does not mediate disputes and encourages the property owner and their traveler to resolve these issues between each other. Since the property owner did not require you to pay a refundable damage deposit or purchase property damage protection, you are not liable for any damages caused at the property during your stay. We have also contacted the property owner to inform them of this as well.Additionally, I have included Vrbo Help and Support information below which may further assist you.How do damage deposits work?Where do I find details about my reservation or rental?Visit help.vrbo.com for answers to frequently asked questions.If you have any additional questions, or would like further support, please reach out to our Vrbo Customer Support Team at 1-877-***. Our Vrbo Customer Support Department is available 24/7 and will be happy to assist you further. Please reference our case #*** for streamlined support. Thank you again for choosing Vrbo!Thank you,AlyssaVrbo.com Customer Support

Regards, Donna W

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Address: PO Box 1417, Simpsonville, South Carolina, United States, 29681-1417

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