GoSteampunk.com Reviews (%countItem)
GoSteampunk.com Rating
Address: 7380 S Eastern Ave STE 124-333, Las Vegas, Nevada, United States, 89123-1550
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Address: 7380 S Eastern Ave STE 124-333, Las Vegas, Nevada, United States, 89123-1550
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Hello!
in January 2020 I ordered two pairs of boots from this site, one black, the other brown. I received both pairs in black, this on the one hand, and the most annoying is that I received a different quality than the one mentioned on the site.
I mention the fact that the parcel arrived from China, not the United States.
I requested by email to the company gosteampunk to specify the exact address to which I must send the products back and for a month I have not received any answer.
I can make available the mails received from gosteampunk company.
in the hope of finding a solution, thank you!
I hope that at least no more customers fall into the trap called, "***", which once you have paid for a product, besides sending you a crap brand, China "will not respond to your requests. ..... money back we don't even talk about.... :(
Product_Or_Service: Genuin leather steampunk skull midcalf Boots
Order_Number:
Refund an official response to my request to return the product and implicitly the money back
Contact Name and Title: Travis, Co-Owner
Contact Phone: ***
Contact Email: ***
Here is the email I sent *** to try to take care of the mistake with the boots.
Dear ***,
I am sorry I got behind in my emails and didn't get to this. They can still be returned as it is not your fault.
Address is:
Go Steampunk
***
Return authorization number- ***
Would you be willing to keep that pair of boots and receive a 50% refund for that item.
Again sorry for the delay.
Travis
Support team at Go Steampunk
I sent *** this email in response to him wanting to return the boots that were sent in the wrong color.
He accepted the offer for 50% refund on March 2.
Hello!
I will accept the option to receive 50% of the amount, because the product return taxes are too high.
In conditions where it is not my fault for the mess.
Please transfer the amount of 50% to the account from which the payment was made.
Have a nice day!
I refunded the agreed ammount on March 5.
He filed the report with you guys the day after he accepted the 50% off and the matter was resolved.
Considering the fact that he filed after everything was taken care of to his satisfaction, I really don't feel that this is a valid claim or complaint against our business.