Got Glitch?

To whom it may concern,We have cancelled the service and refunded back the $& $chargesALL GotGlitch charges have been refunded.The customer has been refunded all GotGlitch charges and we consider the matter closed.If you have any questions or need any additional information, please do not hesitate to contact us.Customer [email protected]

[redacted] signed up for the serviceOn 10/10/2016, 10/11/& 10/12/we left messages for [redacted] to discuss how to use the Rewards cardOn 10/17/we spoke to [redacted] and went over how to use the Rewards cardOn 11/10/we received a Chargeback from [redacted] ’s Bank reversing the $charge On 11/10/a refund of $was issued to [redacted] On 11/11/the refund of $was processed and sent to [redacted] I have included a screen down load of the above items that reflects that we spoke to [redacted] on 10/17/and went over how to use the Rewards Card [redacted] never called us back with any issues but instead called her Bank and charged back the $chargeWe refunded the $charge on 11/11/ 11/11/12:00:AM Refund-SUCCESS admin 11/10/8:10:PM Processed Refund arnielouf 11/10/8:09:PM Cancelled - Chargeback - Cancellation #arnielouf 10/17/1:04:PM customer called in asking information on how to redeem the reward, verified information and gave instruction on how to redeem, customer has no further concern edwardm 10/12/2:47:PM (Voice Mail 3rd) Called back customer to know his concernLeft VMeamparo 10/11/1:14:PM (Voice Mail 2nd) Called back customer to know his concernLeft VMeamparo 10/10/2:12:PM (Voice Mail) Called back customer to know his concernLeft VMeamparo If [redacted] would like to use the Rewards card all she has to do is sign up for GotGlitch and she will be issued another card We also never received any Letters from the Revdex.com except the last one dated 12/5/ We have cancelled the service and refunded back the $charge The customer has been refunded and we consider the matter closed

Thank you for bringing [redacted] ’s concerns to our attentionWe want all of our customers to be happyOccasionally customers decide the service is not for them after signing upWe have credited back ALL CHARGES to [redacted] If [redacted] would still like the $Rebate Card, all she has to do is sign back up for the serviceWe will offer [redacted] a 50% discount if she decides she would like the service backWe consider this matter closedIf you have any questions or need any additional information, please do not hesitate to contact meCustomer Service [email protected]

We received a voicemail from this customer 3/13/and our CSR immediately call her back but unable to reach the customer; no one answer from her endI already processed the cancellation on her account and refunded the as per customer requestCancellation num *** (MRC GotGlitch)
deactivated Refund code- Refund/Void $(SUCCESS) We consider this matter closed

[redacted] signed up for the service. On 10/10/2016, 10/11/2016 & 10/12/2016 we left messages for [redacted] to discuss how to use the Rewards card. On 10/17/2016 we spoke to [redacted] and went over how to use the Rewards card. On 11/10/2016 we received a Chargeback from [redacted]’s Bank reversing...

the $19.99 charge On 11/10/2016 a refund of $19.99 was issued to [redacted] On 11/11/2016 the refund of $19.99 was processed and sent to [redacted] I have included a screen down load of the above items that reflects that we spoke to [redacted] on 10/17/2016 and went over how to use the Rewards Card. [redacted] never called us back with any issues but instead called her Bank and charged back the $19.99 charge. We refunded the $19.99 charge on 11/11/2016.   7026823 11/11/2016 12:00:00 AM Refund-SUCCESS admin 7026823 11/10/2016 8:10:30 PM Processed Refund 19.99 arnielouf 7026823 11/10/2016 8:09:53 PM Cancelled - Chargeback - Cancellation #166902 arnielouf 7026823 10/17/2016 1:04:36 PM customer called in asking information on how to redeem the reward, verified information and gave instruction on how to redeem, customer has no further concern edwardm 7026823 10/12/2016 2:47:35 PM (Voice Mail 3rd) Called back customer to know his concern. Left VM. eamparo 7026823 10/11/2016 1:14:06 PM (Voice Mail 2nd) Called back customer to know his concern. Left VM. eamparo 10/10/2016 2:12:26 PM (Voice Mail) Called back customer to know his concern. Left VM. eamparo   If [redacted] would like to use the Rewards card all she has to do is sign up for GotGlitch and she will be issued another card.   We also never received any Letters from the Revdex.com except the last one dated 12/5/2016.   We have cancelled the service and refunded back the $19.99 charge.   The customer has been refunded and we consider the matter closed.

I am rejecting this response because:
I was promised a $100 gift card,  not a rebate  card.

To whom it may concern,We have cancelled the service and refunded back the $19.99 & $2.95 charges. ALL GotGlitch charges have been refunded.The customer has been refunded all GotGlitch charges and we consider the matter closed.If you have any questions or need any additional information, please...

do not hesitate to contact us.Customer [email protected]

Thank you for bringing [redacted]’s concerns to our attention. We want all of our customers to be happy. Occasionally customers decide the service is not for them after signing up. We have credited back ALL CHARGES to [redacted]. If [redacted] would still like the $100 Rebate Card, all she has to do is...

sign back up for the service. We will offer [redacted] a 50% discount if she decides she would like the service back. We consider this matter closed. If you have any questions or need any additional information, please do not hesitate to contact me. Customer Service [email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I am not interested in using GotGlitch at all. I am happy to have my $19.99 returned.