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Got It Covered Events

1868 Grandstand, San Antonio, Texas, United States, 78238

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Got It Covered Events Reviews (%countItem)

I entered into a contract for Got It Covered to provide mulitple services for my wedding. My Wedding was held in Guadalupe County, TX on March 20, 2020. At the time of the event there was not anything legally stating events could not be held in the location because of COVID-19.
Got It Covered Informed me by email the day of the event that they would no longer be providing any of the services in our contract. They only delivered the food and left.

I fulfilled my contractual duties and paid the full amount for all services in the contract.
Got It Covered did not fulfill their contractual duties and did not provide all services that were paid for.

I have reached out to Got It Covered and tried to settle this. They agreed they were at fault however- they said they will not be refunding me any money.

I paid $660 to have servers at our event. There were not any servers present at all.
I paid a $642.34 service charge for other services that we did not receive.

The full aesthetics of my event was ruined because of Got It Covered's negligence.

Got It Covered Events Response • May 04, 2020

As I informed the client directly by mail in response to her initial request. We are not providing a refund for the following reasons:

1) All food that was paid for was provided and was accepted by the customer and consumed by her and her guests without any complaint about the quality or quantity.

2) On March 16, (4 days before the wedding) federal guidelines were issued to avoid gathering of greater than 10 people;

3) The state and most of the surrounding cities and counties issued bans that were already in effect at the time of the wedding or would go into effect a mere 1.5 hours after the event was scheduled to end. Because of this we were unable to send staff to the event. This was due to the status of the global pandemic that is obviously out of anybody's control. We did not feel it would be responsible for us an employer to expect our staff to put themselves and our customers and their guests in harm's way. Customer confirmed that they were expecting more than 50 guests at their wedding.

4) We gave the client ample time to re-schedule her wedding 4 days before the event (before we purchased any food and incurred any additional expenses) without losing any money. Our normal policy is 90 days notice to change the date but this was waived due to the pandemic.

5) We didn't just drop off the food. We set-up the plate settings (Napkins, flatware, salt and pepper shakers, bread baskets, etc) and left the food in shafing dishes to keep it warm and we provided all serving utensils and everything else needed for self service. This took considerable time for the set-up. We also left all our catering equipment and again sent staff the following day to pick everything up. The venue is about 48 miles from our location.

We take pride in being very customer service oriented. We have a very high review average in all major sites in our industry. We take every comment very seriously and if someone is not happy for any reason we always strive to learn from it and think of how we could have done things differently. This is the only situation that we have ever encountered in which there is nothing we could have done differently. Things were (and still are) changing by the minute. We were receiving information from numerous sources at the time from federal, state and local sources not to mention our personal fears for both ourselves, our staff and our communities. We tried as hard as we could to have the customer re-schedule their event. We had 6 catering events that weekend in addition to approximately 20 linen orders and every single one was re-scheduled except for theirs. We felt that the overwhelming consensus was to err on the safe side. Nonetheless, we still prepared her food and delivered with the same quality and care that we have always done. I'm sure that this pandemic kept them from having the wedding that they dreamed of and that re-scheduling an event that you have looked forward to for months is heartbreaking but it is also very sad that they blame us for something that was so out of our control.

I entered into a contract for Got It Covered to provide mulitple services for my wedding. My Wedding was held in Guadalupe County, TX on March 20, 2020. At the time of the event there was not anything legally stating events could not be held in the location because of COVID-19.
Got It Covered Informed me by email the day of the event that they would no longer be providing any of the services in our contract. They only delivered the food and left.

I fulfilled my contractual duties and paid the full amount for all services in the contract.
Got It Covered did not fulfill their contractual duties and did not provide all services that were paid for.

I have reached out to Got It Covered and tried to settle this. They agreed they were at fault however- they said they will not be refunding me any money.

I paid $660 to have servers at our event. There were not any servers present at all.
I paid a $642.34 service charge for other services that we did not receive.

The full aesthetics of my event was ruined because of Got It Covered's negligence.

Got It Covered Events Response • May 04, 2020

As I informed the client directly by mail in response to her initial request. We are not providing a refund for the following reasons:

1) All food that was paid for was provided and was accepted by the customer and consumed by her and her guests without any complaint about the quality or quantity.

2) On March 16, (4 days before the wedding) federal guidelines were issued to avoid gathering of greater than 10 people;

3) The state and most of the surrounding cities and counties issued bans that were already in effect at the time of the wedding or would go into effect a mere 1.5 hours after the event was scheduled to end. Because of this we were unable to send staff to the event. This was due to the status of the global pandemic that is obviously out of anybody's control. We did not feel it would be responsible for us an employer to expect our staff to put themselves and our customers and their guests in harm's way. Customer confirmed that they were expecting more than 50 guests at their wedding.

4) We gave the client ample time to re-schedule her wedding 4 days before the event (before we purchased any food and incurred any additional expenses) without losing any money. Our normal policy is 90 days notice to change the date but this was waived due to the pandemic.

5) We didn't just drop off the food. We set-up the plate settings (Napkins, flatware, salt and pepper shakers, bread baskets, etc) and left the food in shafing dishes to keep it warm and we provided all serving utensils and everything else needed for self service. This took considerable time for the set-up. We also left all our catering equipment and again sent staff the following day to pick everything up. The venue is about 48 miles from our location.

We take pride in being very customer service oriented. We have a very high review average in all major sites in our industry. We take every comment very seriously and if someone is not happy for any reason we always strive to learn from it and think of how we could have done things differently. This is the only situation that we have ever encountered in which there is nothing we could have done differently. Things were (and still are) changing by the minute. We were receiving information from numerous sources at the time from federal, state and local sources not to mention our personal fears for both ourselves, our staff and our communities. We tried as hard as we could to have the customer re-schedule their event. We had 6 catering events that weekend in addition to approximately 20 linen orders and every single one was re-scheduled except for theirs. We felt that the overwhelming consensus was to err on the safe side. Nonetheless, we still prepared her food and delivered with the same quality and care that we have always done. I'm sure that this pandemic kept them from having the wedding that they dreamed of and that re-scheduling an event that you have looked forward to for months is heartbreaking but it is also very sad that they blame us for something that was so out of our control.

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Address: 1868 Grandstand, San Antonio, Texas, United States, 78238

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