GOT IT MAID

Unfortunately this customer did not understand nor did it seem she wanted to understand our promotion and was very unreasonable in trying to resolve any of the issues with her cleaningWe were offering a buy one get one free cleaning for "weekly or bi-weekly" house cleaningsShe wanted monthly.The 20% off was for monthly house cleanings, windows, carpets, deep cleaning etc.We have provided this promotion for hundreds of customers with no issuesThe information is clearly stated on the quote the customer receives prior to the cleaning service.This customer did have "a few" legitimate complaints regarding the cleaningWe take these situations very seriously and respond asap in attempt to resolve any issues.We sent other crew out at her convenience to re-clean the ENTIRE house for FREE, then this customer demanded we send her an additional 20% refund???We made multiple attempts to explain the promotion to her, but she did not seem to care or understand and then threatened to report us to the Revdex.com.In closing she received her 20% off the first cleaning as per the promotion and her quote, then due to her complaints received a FREE cleaning of her entire house and still wanted another 20% refund sent to her.English was not her first language and possible due to this barrier she did not understand the situation? I feel we made every attempt to resolve this situation in the most professional manner possible

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] We do not agree with the company's responseWe have the text message from the owner in which he himself wrote that he will refund the 20% from the amount we paid to him after our first cleaning which he never didThis is also complete that we received 20% from our first cleaning which we never didThere was no communication barrier or gap between the owner and my wife all along the wayMy wife holds a doctorate degree and was able to understand every bit of the deal that was offered by the company and the conversation that took placeThis company still owes 20% refund to what we paid to them Regards, [redacted] ***

Unfortunately this customer did not understand nor did it seem she wanted to understand our promotion and was very unreasonable in trying to resolve any of the issues with her cleaning. We were offering a buy one get one free cleaning for "weekly or bi-weekly" house cleanings. She wanted...

monthly.The 20% off was for monthly house cleanings, windows, carpets, deep cleaning etc.We have provided this promotion for hundreds of customers with no issues. The information is clearly stated on the quote the customer receives prior to the cleaning service.This customer did have "a few" legitimate complaints regarding the cleaning. We take these situations very seriously and respond asap in attempt to resolve any issues.We sent other crew out at her convenience to re-clean the ENTIRE house for FREE, then this customer demanded we send her an additional 20% refund???We made multiple attempts to explain the promotion to her, but she did not seem to care or understand and then threatened to report us to the Revdex.com.In closing she received her 20% off the first cleaning as per the promotion and her quote, then due to her complaints received a FREE cleaning of her entire house and still wanted another 20% refund sent to her.English was not her first language and possible due to this barrier she did not understand the situation? I feel we made every attempt to resolve this situation in the most professional manner possible.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. 
We do not agree with the company's response. We have the text message from the owner in which he himself wrote that he will refund the 20% from the amount we paid to him after our first cleaning which he never did. This is also complete false that we received 20% from our first cleaning which we never did. There was no communication barrier or gap between the owner and my wife all along the way. My wife holds a doctorate degree and was able to understand every bit of the deal that was offered by the company and the conversation that took place. This company still owes 20% refund to what we paid to them
Regards,
[redacted]