Gothic Cabinet Craft, Inc.

Revdex.com:
I am satisfied with the actions that was made today by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Review: I am disabled mobility and weight bearing. I purchased a large dresser less than 2 years ago on upPer east side store

From beginning I notified salesperson that drawers would get stuck she told me to spray ad 40????

I figured the Problem was the tracking but living alone I could not lift drawers.

One month ago two drawers could not close and now the entire thing has totally collapsed on it self , all the drawers on to each other cannot be moved in or out , my clothes are stuck inside, and it is in danger of keeling over.

I spoke with one of the stores and customer service, they refuse to help me,and my receipt was lost when I moved to another apartment. But surely a dresser that I paid approx 500 dollars for should last more than 15 months otherwise they do not deserve to be in business.Desired Settlement: Repair or replace please

Business

Response:

Dear [redacted],

I have read the customer's complaint. I want to apologize to them for any inconvenience. I would like to send someone to her home to inspect the piece. The customer claims that the dresser has collapsed and is ready to tip over. Based on this description, and the fact that they do not have their invoice, I believe that this dresser has been damaged through excessive wear and tear or is not one of our products. I have never heard of one of our dressers tipping over, collapsing on itself, or all of the drawers not working. Something does not sound right. Nevertheless, we will send someone to inspect it. I will have someone from my office contact the customer.

Sincerely,

Business

Response:

Dear [redacted],

I want to bring to your attention the experience we had with the customer that filed this complaint. We sent one of our service men to inspect and or repair the piece of furniture in question. As I had suspected, the piece was damaged by movers that the customer had hired. Upon Inspecting the piece, the customer confronted our service man and accused him of breaking one of her picture frames. Our service man denied that he had caused any damaged, and the customer became irate and difficult. She then continued to call our off ice and had our representatives on the phone for 40 minutes. We were more than prepared to try to accommodate the customer despite the fact that they made this purchase over 2 yea rs ago and could not even provide a receipt. The Revdex.com, I believe, is an organization that is supposes to help customers that are being mistreated by irreputable retailers. We on the other hand, are more than reputable and tried to assist her. In this case, we are being mistreated and we want your support to help deal with this customer. The only solution I can offer is for the customer to make her own arrangements for her piece to be sent to our factory and we will repair it free of charge.

Consumer

Response:

Thank you for your letter of Oct **,

I must reiterate that this dresser was not damaged in moving and the facts that I stated were true.

Also I could not possibly pay the costs of returning the dresser to them for repair as they offered in their last letter.

I could not afford the expense and I don't think I should have to under the circumstances.

However I just received a call earlier today from [redacted] at Gothics office saying they will pick up the dresser, repair it and return it to me.

I do appreciate their offer and will accept, however I informed her that I am having surgery Tuesday morn, October ** and that the earliest day that I will be home will be Thursday October **.

Please keep me informed should you have any further contact from them, and shall do the same.

Thankyou

I went to a showroom in Queens to look at a wardrobe closet. I wasn't sure it was the right fit, but I left my number with a description of the type of closet I was looking for. Within days I received a call from another gothic location that had the type of closet I was looking for. The manager offered to email me several pictures of the item, and held the piece for me. I bought the closet, it was delivered on time, and the delivery men did a great job. They were so skilled, they made moving a large wardrobe closet look easy. Very happy with my experience.

Review: I ordered my platform bed with mattress on January *, 2015. The platform bed with mattress had a delivery date of January **, 2015. I live in manhattan so I called the store and ask if my delivery is still scheduled for January ** because of the snow storm that happened on Tuesday, January **. The store stated yes.

While On January **, I only received the platform bed - no mattress. I called the store and they state it will be two weeks. The platform bed sag in the middle and the assembly is horrible.

I requested a refund for the mattress which I received and stated that I will wait for a tech to come fix the platform bed on February * since they stated no one could come until then

I received a called today stating that they cannot come until Saturday February **.

To date, I still do not have bed.

this is unacceptable. told them to pick up their product and return my moneyDesired Settlement: $200

Consumer

Response:

I am satisfied with the actions that was made today by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

I have recently made a purchase from the clearance center and was treated very unprofessionally. The order was delayed and I was never contacted and I wasted two days waiting on a shipment that never came.

I placed an order for a four piece furniture set from Gothic on September *, 2015. So far I have recieved three pieces out of the set and was told that the last piece (a chest) was on back order, all this done since October 2015. This is now January **. 2015 and I am still making calls inquiring about my last missing piece of furniture. In December of 2015 I was told that the chest would arrive from California by the end of that month and after January *, 2016 when everyone was back by from their holiday I would be contacted about my furniture. Today is January **, 2016 and I was told when I called that the furniture was still not ready and that's all the information they can give me meanwhile I have bags of clothing in corner waiting for my chest to arrive. If I don't call to inquire no one contacts me. I feel like I am paying and still begging for a purchase that I've made from a company that I am sad to say I have lost faith in. Customer Service to me from Gothic is non existent. Why should the customer be the only one making all of the calls? Is the company making the furniture being held accountable for the weeks of delays of the products that are being ordered by Gothic? Why aren't customers entitled to some kind of discount for such excessive delays and inconvenience? Why should the customer continue to make payments on furniture that they aren't utilizing? I would truly like a resolution to this situation ASAP.

Review: I have been waiting a month for my order & have received nothing. I can't even get an answer from them of a status update or even a response at all for that matter. Sent countless emails & left messages no return on anything. Very unprofessional.Desired Settlement: Delivery of my order or a refund

Business

Response:

Dear [redacted],

I have read the customer's complaint. I want to apologize to them for any delays in delivering their order or for our office not responding to their inquiry in a timely manner. Unfortunately, these items where backordered form our supplier, causing a delay In shipment. However, we re expecting these items to come in this week and we will deliver to the customer shortly after. Contrary to the customer's complaint dated 10/**/13, our office did respond to their email on 10/**/2013, a date that precedes their complaint. Our office also called the customer and updated them to the status of their order. As a courtesy for any I nconvenience due to the delay, we will refund the customer the delivery fee.

Sincerely,