GotoBus

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  
Thanks for the response to my complain.First of all the [redacted] bus line is...

telling me that the Gotobus company is the one who are getting all the money and suppose to help me for this kind of problem..I am really lost right now coz I called them many times regarding this. 
Regards,
[redacted]

Dear [redacted],Thank you for bringing your concerns to our attention. Your travel is booked with [redacted].I'd like to apologize for your recent disappointment with the bus operator's service due to the delay you experienced on your trip. Similarly to the airline industry, the bus...

carriers are unable to guarantee arrival and departure times. Carriers try to maintain on-time departures and arrivals as best they can, unfortunately due to various circumstances (e.g. traffic, severe weather, road closures, mechanical issues etc.) buses can experience delays. I'm very sorry for any inconvenience that the delay may have caused you.As for our apology, we would like to refund your ticket $35. Please allow 3-5 business days to have the credits shown on your online statement.Thank you for reporting this matter! You have a great day!Best regards,[redacted]

Revdex.com:
[redacted] ticketWe called gotobus to find out if we can reschedule. We never attempted to board the bus. Gotobus is not telling the truth about not allowing my daughter to board. When I realized that she didnt have ID because she travelled from Georgia without it. [redacted] This is the ticket I was asking for a refund