Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12594239, and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Ms***,We regret to read about your dissatisfaction with your account situation and profusely apologize for the experience you had on this interaction with one of our advisorsIt is an encouraged practice among our team to actively listening to our customer's needs and to act accordingly to fulfill them.The Fee you mentioned in your review is considered in the Terms and Conditions of service and is publicly disclosed and fully compliant with our industry laws and regulations, however, we understand your point and value the business relationship you had with us in the pastAs per your request, we are proceeding to cancel your accountWe didn't cancelled in the past as we normally require customers to expressly request cancellationLeaving the account inactive does not prompt us to cancel it automatically as we have had merchants requesting to process after a whileThis was not your case so you can consider your account Closed and we have waived the $USD fee charged on January, you don't have to worry about it.We will take the appropriate measures regarding the service you received and once again, we apologize for any inconvenience caused and the time you used to communicate with us.Best RegardsNAB Presidential Unit
Ms. [redacted],We regret to read about your dissatisfaction with your account situation and profusely apologize for the experience you had on this interaction with one of our advisors. It is an encouraged practice among our team to actively listening to our customer's needs and to act accordingly to...
fulfill them.The Fee you mentioned in your review is considered in the Terms and Conditions of service and is publicly disclosed and fully compliant with our industry laws and regulations, however, we understand your point and value the business relationship you had with us in the past. As per your request, we are proceeding to cancel your account. We didn't cancelled in the past as we normally require customers to expressly request cancellation. Leaving the account inactive does not prompt us to cancel it automatically as we have had merchants requesting to process after a while. This was not your case so you can consider your account Closed and we have waived the $3.99 USD fee charged on January, you don't have to worry about it.We will take the appropriate measures regarding the service you received and once again, we apologize for any inconvenience caused and the time you used to communicate with us.Best RegardsNAB Presidential Unit
Mr. [redacted], We regret to read you feel that fees were collected incorrectly from your account. We value the business you maintained with us previously, because of that, we are issuing a good faith credit back to you in the amount of $28.99 USD. Whenever our customers request their account to be...
closed we always require a cancellation letter to be signed. The account that you had with us remained opened as we never received such written request. Simply stop processing will not automatically cancel an account. While an account is open, it is still subject to be charged with all applicable fees to keep service running. On section number 3 of PayAnywhere User agreement [redacted] it is stated that “You agree that if the account is not used to process a transaction for twelve (12) months, it will be considered inactive and will be subject to an inactivity fee of $3.99 USD beginning the 13th month of inactivity, and each month following, until processing resumes.” On page 1 of your PayAnywhere Application /Agreement, under the applicable fees section, you can see that a fee for $25 USD Non-Sufficient Funds (NSF) is stated. Section 5 of same document states that merchants agree not to, directly or indirectly, prevent, block or otherwise preclude any debit by Global Direct or Member to Merchant's account which is permitted on the merchant agreement. As the registered bank account on your merchant account was closed, the applicable inactivity fee was rejected, automatically generating the NSF fee. Since we were unable to collect the fees applicable by agreement from your bank account, the account proceeded to be closed as Collections. This is a common practice across the industry.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12594239, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12594239, and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Ms***,We regret to read about your dissatisfaction with your account situation and profusely apologize for the experience you had on this interaction with one of our advisorsIt is an encouraged practice among our team to actively listening to our customer's needs and to act accordingly to fulfill them.The Fee you mentioned in your review is considered in the Terms and Conditions of service and is publicly disclosed and fully compliant with our industry laws and regulations, however, we understand your point and value the business relationship you had with us in the pastAs per your request, we are proceeding to cancel your accountWe didn't cancelled in the past as we normally require customers to expressly request cancellationLeaving the account inactive does not prompt us to cancel it automatically as we have had merchants requesting to process after a whileThis was not your case so you can consider your account Closed and we have waived the $USD fee charged on January, you don't have to worry about it.We will take the appropriate measures regarding the service you received and once again, we apologize for any inconvenience caused and the time you used to communicate with us.Best RegardsNAB Presidential Unit
Ms. [redacted],We regret to read about your dissatisfaction with your account situation and profusely apologize for the experience you had on this interaction with one of our advisors. It is an encouraged practice among our team to actively listening to our customer's needs and to act accordingly to...
fulfill them.The Fee you mentioned in your review is considered in the Terms and Conditions of service and is publicly disclosed and fully compliant with our industry laws and regulations, however, we understand your point and value the business relationship you had with us in the past. As per your request, we are proceeding to cancel your account. We didn't cancelled in the past as we normally require customers to expressly request cancellation. Leaving the account inactive does not prompt us to cancel it automatically as we have had merchants requesting to process after a while. This was not your case so you can consider your account Closed and we have waived the $3.99 USD fee charged on January, you don't have to worry about it.We will take the appropriate measures regarding the service you received and once again, we apologize for any inconvenience caused and the time you used to communicate with us.Best RegardsNAB Presidential Unit
Mr. [redacted], We regret to read you feel that fees were collected incorrectly from your account. We value the business you maintained with us previously, because of that, we are issuing a good faith credit back to you in the amount of $28.99 USD. Whenever our customers request their account to be...
closed we always require a cancellation letter to be signed. The account that you had with us remained opened as we never received such written request. Simply stop processing will not automatically cancel an account. While an account is open, it is still subject to be charged with all applicable fees to keep service running. On section number 3 of PayAnywhere User agreement [redacted] it is stated that “You agree that if the account is not used to process a transaction for twelve (12) months, it will be considered inactive and will be subject to an inactivity fee of $3.99 USD beginning the 13th month of inactivity, and each month following, until processing resumes.” On page 1 of your PayAnywhere Application /Agreement, under the applicable fees section, you can see that a fee for $25 USD Non-Sufficient Funds (NSF) is stated. Section 5 of same document states that merchants agree not to, directly or indirectly, prevent, block or otherwise preclude any debit by Global Direct or Member to Merchant's account which is permitted on the merchant agreement. As the registered bank account on your merchant account was closed, the applicable inactivity fee was rejected, automatically generating the NSF fee. Since we were unable to collect the fees applicable by agreement from your bank account, the account proceeded to be closed as Collections. This is a common practice across the industry.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12594239, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]