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Gough Contracting Specialties, LLC

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Reviews Gough Contracting Specialties, LLC

Gough Contracting Specialties, LLC Reviews (3)

Tell us why here...Merry Maids cleaned [redacted] 's house on 6/29/after a few months of telephone conversations about getting a cheaper priceShe scheduled 1st cleaning starting on 6/29/then going to every weeksOur 1st time cleaning is charged by the hour at $110/hr for people I personally went to meet with her at her home to review her cleaning needs and all pricing on 4/29/I gave her a copy of the agreement with her signature that she understood what our service offeredOur staff entered her house and had [redacted] initial the start time of our hourly rateShe told us she wanted only hours of cleaningWhen our employees reached the hour limit she instructed them to continue cleaning for minutes longer so her floors could be washedWe did as she requestedOur staff members totaled up the hourly charge for 1/hoursShe refused to pay for the extra minutes and the sales taxAfter she signed our paperwork stating she was satisfied with the cleaning and gave the ladies a check, for wrong amount, she contacted our office with complaintsWe spoke to her about rushing our cleaners to finish the job and why she didn't pay full amountShe told me she had no intentions of paying more than hours even though she asked them to stay longer and wasn't going to pay the taxI personally went to her house on 6/30/to inspect the jobThey did miss the top of a dresser and a ceiling fan and I offered to send them back to re cleanI did not see anything else wrong and took pictures of items she said were not done wellHer brother was with me during the walk thru and he didn't see much eitherI called her from the house explaining my findingsI also called and left a message for her on 7/1/& 7/2/at 9:20am and never heard back from [redacted] again until this complaint.We will not refund her money for a job that was completed in her presence and with her approval/signature she was happy with our serviceShe still owes us moneyI did follow up with her as best as I canI will be happy to discuss this matter if she decides to contact our office

Tell us why here...Merry Maids cleaned [redacted]'s house on 6/29/15 after a few months of telephone conversations about getting a cheaper price. She scheduled 1st cleaning  starting on 6/29/15 then going to every 2 weeks. Our 1st time cleaning is charged by the hour at $110/hr for 2 people....

I personally went to meet with her at her home to review her cleaning needs and all pricing on 4/29/15. I gave her a copy of the agreement with her signature that she understood what our service offered. Our staff entered her house and had [redacted] initial the start time of our hourly rate. She told us she wanted only 3 hours of cleaning. When our employees reached the 3 hour limit she instructed them to continue cleaning for 30 minutes longer so her floors could be washed. We did as she requested. Our staff members totaled up the hourly charge for 3 1/2 hours. She refused to pay for the extra 30 minutes and the sales tax. After she signed our paperwork stating she was satisfied with the cleaning and gave the ladies a check, for wrong amount, she contacted our office with complaints. We spoke to her about rushing our cleaners to finish the job and why she didn't pay full amount. She told me she had no intentions of paying more than 3 hours even though she asked them to stay longer and wasn't going to pay the tax. I personally went to her house on 6/30/15 to inspect the job. They did miss the top of a dresser and a ceiling fan and I offered to send them back to re clean. I did not see anything else wrong and took pictures of items she said were not done well. Her brother was with me during the walk thru and he didn't see much either. I called her from the house explaining my findings. I also called and left a message for her on 7/1/15 & 7/2/15 at 9:20am and never heard back from [redacted] again until this complaint.We will not refund her money for a job that was completed in her presence and with her approval/signature she was happy with our service. She still owes us money. I did follow up with her as best as I can. I will be happy to discuss this matter if she decides to contact our office.

Complaint: [redacted]
I am rejecting this response because:I have not signed any job satisfactions performed on cleaning day. I have not contracted 3+ hours with them. They said house will be nice and clean and I am very unhappy with job. I did sign starting time when they asked me initially as entering my home. I received paper from merry maid with fake or fraudulent signature that was not mine. I have emailed pictures to them for things that were not cleaned right after service. They should refund my money because job is not completed or else come and clean again. Thanks.
Regards,
[redacted]

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Address: 111 Canfield Ave. Unit 18A, Kamas, Utah, United States, 84036-9657

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