Gould Construction LLC

Company Respond to Revdex.com Case # [redacted] – [redacted] & [redacted] ) [redacted] May 6, Revdex.com Serving New JerseyWhitehorse Hamilton Square Road,Building A, Suite 202Hamilton, NJ Phone: (609) 588-Fax: (609) 588-0546Email: [email protected] Re: Revdex.com CASE ID #: [redacted] Dear Revdex.com, Please acceptthis formal acknowledgement notice of the above referenced Revdex.com case numbersubmitted by the aforementioned consumer Please note, that we are more than willing tothoroughly investigate the consumer’s said complaints in an attempt to better understand,validate and fairly resolve all of their issues against our companyCustomersatisfaction is critically important to us and we want to ensure that everycustomer knows their business is valued and truly appreciated When it comes to these matters we putourselves completely at the customer’s disposalRest assured that if and upona full and thorough investigation through [redacted] (Claims Processing Center)we can validate that the customer’s claims/complaints against the company arein fact true and accurate, the company guaranteesto compensate the customer in accordance to their coverage and will ensurea fair resolution to their issuesIt is importantfor the Revdex.com to know that, as part of our commitment to Quality Assurance andCustomer Satisfaction all consumers are given the opportunity and necessary resourcesto deal directly with our company in hopes of reaching a fair resolutionInaddition to that, all consumers receive informative documentation prior to theirservice date, advising them that in the unlikely event a consumer may realizethat some of their goods are damaged or missing, or if they feel that they havebeen over-charged or charged for services that they didn’t received prior,during or after services were completed, they are provided with the opportunityto have their issues and concerns formally addressed, investigated and resolved in accordance with their coverageand contractual liabilities To better understandand validate all of the consumer claims/complaints we respectfully request that the consumer submit copies of thecontracts they have received from the company, they allegedly have hadtransactions with to determine and validate the company they are attempting tofile their complaint againstThus will confirm interaction between bothparties and ensure a fair investigation for both the customer as well as thecompanyWe respectfully request that the consumer providethe following supportive Documents (FRONT AND BACK); ü Bill of Lading (contract) ü Order for Serviceü Household Goods DescriptiveInventory (both pickup and final delivery copies) ü Proof of any financial transactionmade with the Service Provider (receipt, bank statement, ect) We urge thecustomer to submit additional information as soon as possible so that we mayaddress their issuesBe sure to highlight any notations made at the time ofservice implementing said concernsWe strongly believe that with mutualconsideration and understanding, we can easily reach a fair resolution and keepthe relationship between all parties in good-standing Very Truly, Legal – Corporate Van Lines

With this being a "Pack By Owner" job we are not liable for something missing from a box. We do not open boxes, so we have no way of knowing what is in there. So we have to pay out based on the insurance liability that you have opted out to.

Complaint: [redacted]
I am rejecting this response because:
they stole the stuff to much expensive stuff missing as for packing they packed some of the boxes and also how about them not using there own people to unload the truck hiring people from craigslist that is what I never agreed to they where to use there own people as I asked how do you lose 7 small boxes and 4 large  and they do not care.I will be plastering what happened all over the web about them Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:I've not heard anything from the company. Can you keep the case open please? Much thanks
Regards,
[redacted]

We have reached out to the customer to satisfy the settlement. He have come to a resolution. We have refunded his deposit. Complaint Is satisfied.

Complaint: [redacted]
I am rejecting this response because: We are still hoping we can get our wicker chair with blue cushion back. This is the only item missing now.  We have found other missing items that was attached to boxes that we did not think of.  
Regards,
[redacted]

Company Respond to Revdex.com Case # [redacted] – [redacted] &[redacted]) [redacted] May 6, 2015 Revdex.com Serving New Jersey.1262 Whitehorse Hamilton Square Road,Building A, Suite 202Hamilton, NJ 08690  Phone: (609) 588-0808 Fax: (609) 588-0546Email:...

[email protected] Re: Revdex.com CASE ID #: [redacted] Dear Revdex.com,  Please acceptthis formal acknowledgement notice of the above referenced Revdex.com case numbersubmitted by the aforementioned consumer.  Please note, that we are more than willing tothoroughly investigate the consumer’s said complaints in an attempt to better understand,validate and fairly resolve all of their issues against our company. Customersatisfaction is critically important to us and we want to ensure that everycustomer knows their business is valued and truly appreciated.  When it comes to these matters we putourselves completely at the customer’s disposal. Rest assured that if and upona full and thorough investigation through [redacted] (Claims Processing Center)we can validate that the customer’s claims/complaints against the company arein fact true and accurate, the company guaranteesto compensate the customer in accordance to their coverage and will ensurea fair resolution to their issues. It is importantfor the Revdex.com to know that, as part of our commitment to Quality Assurance andCustomer Satisfaction all consumers are given the opportunity and necessary resourcesto deal directly with our company in hopes of reaching a fair resolution. Inaddition to that, all consumers receive informative documentation prior to theirservice date, advising them that in the unlikely event a consumer may realizethat some of their goods are damaged or missing, or if they feel that they havebeen over-charged or charged for services that they didn’t received prior,during or after services were completed, they are provided with the opportunityto have their issues and concerns formally addressed, investigated and  resolved in accordance with their coverageand contractual liabilities.  To better understandand validate all of the consumer claims/complaints we respectfully request that the consumer submit copies of thecontracts they have received from the company, they allegedly have hadtransactions with to determine and validate the company they are attempting tofile their complaint against. Thus will confirm interaction between bothparties and ensure a fair investigation for both the customer as well as thecompany. We respectfully request that the consumer providethe following supportive Documents (FRONT AND BACK);  ü  Bill of Lading (contract) ü  Order for Serviceü  Household Goods DescriptiveInventory (both pickup and final delivery copies) ü  Proof of any financial transactionmade with the Service Provider (receipt, bank statement, ect) We urge thecustomer to submit additional information as soon as possible so that we mayaddress their issues. Be sure to highlight any notations made at the time ofservice implementing said concerns. We strongly believe that with mutualconsideration and understanding, we can easily reach a fair resolution and keepthe relationship between all parties in good-standing.     Very Truly, Legal – Corporate Van Lines.

The customer sent us an email on the 2nd of October when her move date was on the 4th. That is only 2 days, when it has to submitted in writing at least 3 days in advance. So Unfortunately, we were unable to refund her deposit.

Company Respond to Revdex.com Case # [redacted] May 14, 2015 Revdex.com Serving New Jersey.1262 Whitehorse Hamilton Square Road,Building A, Suite 202Hamilton, NJ 08690  Phone: (609) 588-0808 Fax: (609) 588-0546Email: [email protected] Re: Revdex.com CASE ID #: [redacted] Dear Revdex.com,  As previously explained, please understandwe are more than willing to resolve this customer’s complaints against ourcompany. To ensure customer satisfaction we simply asked the customer tocooperate by providing supporting information in order for us to validate theirclaims. It is critical that this information is provided to ensure a fairinvestigation and resolution for both the customer as well as the company. Due to the customer’s apparent inabilityand failure to comply with our basic validation process, we were unable toformally investigate this matter. Sequentially unable to offer a suitableresolution.  However, we truly value our customers andtake any complaints very seriously. In the future should the customerultimately decide to comply and provide the previously requested basic,necessary and required documents to validate a transaction with the company, wewill thoroughly investigate their claims immediately, in hopes of seeking resolution. In order to maintain our high levelof customer satisfaction, Corporate Van Lines is willing to compensate you$50.00 in good faith for any inconvenience that may have occurred during theprocess of your move.   Upon your signature and return of thisletter, a settlement check will be forwarded to you at the address above. Kindlyaccept our apologies for any inconvenience and we wish you the best in your newlocation! Very Truly, Customer Service Dept.

Complaint: [redacted]
I am rejecting this response because:Although I am happy to furnish the company with paperwork they ALREADY have, I don't see how it will help to resolve the dispute of the interactions which took place: in person (the movers in NY, of which I have two witnesses other than myself and my husband), and over the phone (the dispatcher who claimed I would need to find my own storage unit and store my items there if they couldn't deliver the items when they wanted to otherwise there would be a charge for it and the woman in billing who had no clue what she was doing in spite of claiming she has done this for years).The funds are still available to take care of my balance, but I will not pay them until this matter is resolved.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
Its just not true... I have my phone records to prove that Joe h[redacted] simply didnt return my calls, the quote doubled.. I told the foreman to take whats on the list and he didnt want to touch anything until I sign a new contract...I gave joe h[redacted] the size of the storage unit as the items in there were in there for 2 months.. My calls were never returned!!!you guys are simply unprofessional! Thieves too???
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:they stole my stuff then the ask me to file a claim for 60 cents on the weight are they kidding me I am missing over 10,000 in stuff wow I will get about 120.00 for all the stuff that was stolen from meb and some stuff can never be replaced
Regards,
Lawrence Dimarco