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Gould Construction Reviews (9)

Please understand that part of the marketing we do includes MLS and over other syndicated sites Additionally, we develop long-term relationships with other real estate professionals as part of our strategy to make sure that we have a deep list of qualified tenants to place in our client's homes so that they do not have long-standing vacancies Regardless of whether one of our internal agents found the tenant or it was placed through our other efforts, it was in fact our marketing efforts and relationships that caused the home to be rented by quality tenants.With regard to the tenants, they are completely happy with our service and how they have been treated by our company We have confirmed with the tenants to makes sure they have the owner contact information and the have confirmed that they do At this point we have performed at a very high level for this client and we will continue to assist him in a smooth transition If he is having trouble contacting the tenant we are more than happy to assist him with the transition at no extra charge.Again, hiring a property management company is not for everyone Understanding that the role of a property management firm to act at the direction of the client vs making decision 'for' the client is important Our goal when working with our client's is to protect their assets by giving them the information they need to make good decisions and by providing them with quality tenants that pay rent on time and take care of the home Sometimes tenants make a lot of requests for repairs, rather than seeing these requests as burdensome and contrary, many of our clients see these requests as someone watching after the home and the opportunity to repair and protect the value of their investment We strive to work in the best interest of our clients (home owners) and in this case as in all cases, we have done thatAgain, this client has an opportunity to reach out to me directly I have investigated the complaint with my staff and I have even insured that they have double checked to make sure that this client has all of the information he has requested and he does I am not sure what more we can do as his request has been fully fulfilled and complied with I am always available to make sure this client is satisfied he need do nothing more than email or call me direct We have talked multiple times over the years and he actually has my cell phone number His attempts here are nothing more than to try to sully our good reputation I truly respect this client and will do all in my power to help but at this time, all of his requests have been answered and taken care of We are unclear what more he wants from our company? However, we stand ready to help He just needs to contact me directly so that I can help Sincerely, Michael G [redacted] President of Commercial Operations

Several factors affected the clients disposition with regard to the security deposit First and foremost, the client needs to understand that AZ Property Solutions makes no decision with regard to the deposit, those decisions are made by the owner of the property We are simply following the owner's direction with regard to this legal matter The complaint would be against the owner and his LLC, NOT AZ Property Solutions as all we do is present the facts and take direction from the owner We have NO LEGAL AUTHORITY with regard to security deposit disposition and are bound by a FIDUCIARY RESPONSIBILITY to do as instructed by our client when those instructions are not illegal and are within the realm of their reasonable and lawful request.Factors that affected the owners decision with regard to this disposition were as follows: The tenant moved into this property while another property management firm was managing the property They did not turn over the original moinspection forms and the tenant did not and could not produce their copy of same inspection Therefore, the owner of the property determined all deferred maintenance in excess of wear and tear to the fault of the tenant The tenant was not ready for the scheduled move out inspection and was still moving their belongings when the inspector arrived to do the inspection The tenant was informed that the inspection would happen the following day and a lock box was put on the house for a return visit The inspector gave no indication to the tenant about the disposition of the security deposit because he was not able to do so given the fact that the tenant was still moving The tenant's assertion that they were told they would receive the entire deposit back is not factual as there was no official way to make that determination The tenant was a hour hold-over and did not vacate in a timely manner, again causing problems with regard to their contractual obligation to vacate said home in a timely manner The final move-out inspection was completed and the tenant disposition was issued per instructions from the owner As directed, the tenant was responsible for all items not considered wear and tear and the owner of the property instructed AZ Property Solutions to withhold the deposit and deliver it to him as compensation for damages caused to the property by the tenant We represented our client lawfully and legally We informed the tenant of damages/disposition as required AZ Property Solutions has done nothing wrong and this complaint is actually a surprise to us as the tenant has made no formal request of redress with our firm I am available to speak with the tenant if they so desire to explain to them how they can redress this issue with the owner whom their complaint is actually against Sincerely,Michael G***President of Commercial OperationsAZ Property Solutionsmg***@ps-america.com [redacted]

Please understand that part of the marketing we do includes MLS and over other syndicated sites. Additionally, we develop long-term relationships with other real estate professionals as part of our strategy to make sure that we have a deep list of qualified tenants to place in our client's homes so that they do not have long-standing vacancies. Regardless of whether one of our internal agents found the tenant or it was placed through our other efforts, it was in fact our marketing efforts and relationships that caused the home to be rented by quality tenants.With regard to the tenants, they are completely happy with our service and how they have been treated by our company. We have confirmed with the tenants to makes sure they have the owner contact information and the have confirmed that they do. At this point we have performed at a very high level for this client and we will continue to assist him in a smooth transition. If he is having trouble contacting the tenant we are more than happy to assist him with the transition at no extra charge.Again, hiring a property management company is not for everyone. Understanding that the role of a property management firm to act at the direction of the client vs making decision 'for' the client is important. Our goal when working with our client's is to protect their assets by giving them the information they need to make good decisions and by providing them with quality tenants that pay rent on time and take care of the home. Sometimes tenants make a lot of requests for repairs, rather than seeing these requests as burdensome and contrary, many of our clients see these requests as someone watching after the home and the opportunity to repair and protect the value of their investment. We strive to work in the best interest of our clients (home owners) and in this case as in all cases, we have done thatAgain, this client has an opportunity to reach out to me directly. I have investigated the complaint with my staff and I have even insured that they have double checked to make sure that this client has all of the information he has requested and he does. I am not sure what more we can do as his request has been fully fulfilled and complied with. I am always available to make sure this client is satisfied he need do nothing more than email or call me direct. We have talked multiple times over the years and he actually has my cell phone number. His attempts here are nothing more than to try to sully our good reputation. I truly respect this client and will do all in my power to help but at this time, all of his requests have been answered and taken care of. We are unclear what more he wants from our company? However, we stand ready to help. He just needs to contact me directly so that I can help. Sincerely, Michael G*** President of Commercial Operations

Let me review the points Michael G*** was making:He mentions that for best efficiency the tenant enters the request on a portal, where the owner would get notified that there is a new message on the portalThis would require me to log in to the portal, which does not work from a smartphoneDue to my job, I often cannot review this during the work week, and sometimes not weekendsThis is why I employ a property managerActually, the portal requires the tenant to enter the request directly to me, then my response goes directly to the tenant, then they ask their handyman to look at it and I get chargedNot only do I wonder why I am paying them; also it is less efficient for me then the tenant emailing me directly as I can view and respond to this from my phoneI explained that this system does not work for me and asked them if they can change it to where the messages go to them and if it appears to be a valid request, they contact me via phone or emailThey agreed and the notifications stopped, but they did not follow through on their endAs an example, on the last repair, I did not receive any notificationFinally I received the very first notice on Oct regarding this stating that "We had attempted to reach out to you about the work order that was opened and hadn't heard backThe work had to be completed at the condo,..."It is obvious that they didn't follow the previous arrangement and didn't even remember it.They also stated that the send a vendor (their own handyman) did a temporary fix only, and proper repair was requiredBy not contacting me beforehand as promised, I will incur additional charges as I pay every time they send out someone to look at itIt is correct that I know about the charges, as they are paid for by me, and deducted of the rentI asked for a proper receipt for the repair, including labor rate, number of hours, parts replaced, cost of parts, taxesBy Oct 21st (almost weeks) and after several emails and phone call attempts (left messages, eventually mail box was full), I still had not even received a responseI sent a message that they are not doing their job and that I need to cancel the arrangement effective immediatelyThe end of the lease was approaching quickly, they did not do their job, including not working on the lease renewal, answering multiple requests from me, etcAt this point I requested the tenants contact and lease informationThe next day I received the response that they will send me the invoice and contact information.Over the next days, I tried to get the info, called, send more emailsSimilar issues: Calls not answered, mailbox full, no answer to emailsWhen I reached an employee, Kim, on the phone, she said she is in a meeting and doesn't have time, but will send me the info that dayShe did notOn Oct 28th, and only after filing the complaint with the Revdex.com I received the contact info for the tenantsI still have not receive the invoiceI have the emails to prove the dates, Oct 3rd request to Oct 28th is far from the very first requestIn the meantime, the Property Managers have been in communication with the tenants "discussing options to renewing the lease" while keeping me out of the loop.I feel sorry for the tenants being caught in the middle of thisI have had many more issues like this with the companyKirsten on multiple occasions has been rude to me and lost her temperI have never seen such an unprofessional company, even worse in a service industry where their job is to manage between the client and the customer.When it came to doing taxes, they requested an additional payment for doing thisThis company does get paid for nothing, and asked for more money if they suddenly had to do somethingHowever, they were overwhelmed with the tax filing and apparently were still not able to resolve this.It is also not correct that they found a tenant for me, they added the listing to the MLS renting database and an independent realtor, Ron Houston, found the tenantsI paid for this extra.The fact remains, their service did not add any value and worsened, not created a relationship between owner and tenantsI realize my big mistake was to not cancel this contract earlierDuring my time as consultant and contractor, I wanted to hire a management company because I did not have the time to deal with anything, including finding someone who can actually do the management work for me.The least I can expect is a full refund in fees I paidI would also like to see proper statements or refunds for the work doneAs previously stated, they need to stop talking to the clientI need a confirmation they stop interfering, need the keys and the damage depositFrom Michael's response that they are transferring the remainder of the lease I understand that I will be collecting rent directly now

Let me review the points Michael G*** was making:He mentions that for best efficiency the tenant enters the request on a portal, where the owner would get notified that there is a new message on the portalThis would require me to log in to the portal, which does not work from a smartphoneDue to my job, I often cannot review this during the work week, and sometimes not weekendsThis is why I employ a property managerActually, the portal requires the tenant to enter the request directly to me, then my response goes directly to the tenant, then they ask their handyman to look at it and I get chargedNot only do I wonder why I am paying them; also it is less efficient for me then the tenant emailing me directly as I can view and respond to this from my phoneI explained that this system does not work for me and asked them if they can change it to where the messages go to them and if it appears to be a valid request, they contact me via phone or emailThey agreed and the notifications stopped, but they did not follow through on their endAs an example, on the last repair, I did not receive any notificationFinally I received the very first notice on Oct regarding this stating that "We had attempted to reach out to you about the work order that was opened and hadn't heard backThe work had to be completed at the condo,..."It is obvious that they didn't follow the previous arrangement and didn't even remember it.They also stated that the send a vendor (their own handyman) did a temporary fix only, and proper repair was requiredBy not contacting me beforehand as promised, I will incur additional charges as I pay every time they send out someone to look at itIt is correct that I know about the charges, as they are paid for by me, and deducted of the rentI asked for a proper receipt for the repair, including labor rate, number of hours, parts replaced, cost of parts, taxesBy Oct 21st (almost weeks) and after several emails and phone call attempts (left messages, eventually mail box was full), I still had not even received a responseI sent a message that they are not doing their job and that I need to cancel the arrangement effective immediatelyThe end of the lease was approaching quickly, they did not do their job, including not working on the lease renewal, answering multiple requests from me, etcAt this point I requested the tenants contact and lease informationThe next day I received the response that they will send me the invoice and contact information.Over the next days, I tried to get the info, called, send more emailsSimilar issues: Calls not answered, mailbox full, no answer to emailsWhen I reached an employee, Kim, on the phone, she said she is in a meeting and doesn't have time, but will send me the info that dayShe did notOn Oct 28th, and only after filing the complaint with the Revdex.com I received the contact info for the tenantsI still have not receive the invoiceI have the emails to prove the dates, Oct 3rd request to Oct 28th is far from the very first requestIn the meantime, the Property Managers have been in communication with the tenants "discussing options to renewing the lease" while keeping me out of the loop.I feel sorry for the tenants being caught in the middle of thisI have had many more issues like this with the companyKirsten on multiple occasions has been rude to me and lost her temperI have never seen such an unprofessional company, even worse in a service industry where their job is to manage between the client and the customer.When it came to doing taxes, they requested an additional payment for doing thisThis company does get paid for nothing, and asked for more money if they suddenly had to do somethingHowever, they were overwhelmed with the tax filing and apparently were still not able to resolve this.It is also not correct that they found a tenant for me, they added the listing to the MLS renting database and an independent realtor, Ron Houston, found the tenantsI paid for this extra.The fact remains, their service did not add any value and worsened, not created a relationship between owner and tenantsI realize my big mistake was to not cancel this contract earlierDuring my time as consultant and contractor, I wanted to hire a management company because I did not have the time to deal with anything, including finding someone who can actually do the management work for me.The least I can expect is a full refund in fees I paidI would also like to see proper statements or refunds for the work doneAs previously stated, they need to stop talking to the clientI need a confirmation they stop interfering, need the keys and the damage depositFrom Michael's response that they are transferring the remainder of the lease I understand that I will be collecting rent directly now

I would like to address all of the issues stated by this client. First and foremost I'd like to say that we are sorry he is not happy with our service. We found quality tenants that paid on time and did not damage his home. The claim that we do not provide a detailed list of
repairs is countered by his own assertion and breakdown of the repair costs, it is confusing how he would know the breakdown yet still claim that we did not provide that breakdown clearly we did. The client may be upset that he had to actually do repairs, as been his complaint in the past. We are simply the property manager, it is his job to maintain and pay for the maintenance of his own investment.We do try to limit the costs of repairs to our clients but at the end of the day it is their responsibility and we are sorry that the below market charges and professionally guaranteed work that arranged for the owner were not to his liking, but again, we can only do our job and we did that with professionalism. The client is correct, in an effort to create efficiency and make sure that the client's investment is protected and preserved we do deploy technology that allows the client to know the exact moment a tenant notifies us of a problem with his home. In this manner everyone is notified and the approval process is begun immediately. Most of our clients see this as an advantage and another example of our quality service vs our competition.With regard to the accusation that we talk bad about our clients to our customers, that is a facedly untrue statementwe do NOT! We only give the customer the client's comments and we protect our client's investment and reputation at ever instance. If a customer (tenant) has an opinion about an client (owner) it is a direct relationship to how a client treats the customer with regard to approval of work orders and directions we are given with regard to leases, rent collections, renewals, etc. The clients demand for the tenants contact information was accomplished and delivered at his very first request. Additionally, we can provide proof that the tenant has been given the owner's contact information as well. Additionally the tenant has reached out to the owner several times and has called our office to complain that he has not responded. We've instructed them that we are no longer able to communicate with them and instructed them to continue to try to reach the owner. We continue to adhere to our fiduciary responsibility and create a smooth transition. If this owner (past client at this point) has any other issues we are more than happy to assist. We are transferring all leases and other required records and our staff is sad to see him go but we understand and want him to have smooth transition. I am available to personally assist with any future needs. The client has permission to contact me directly. Michael G*** President of Commercial Operations, [email protected]

I would like to address all of the issues stated by this client.? First and foremost I'd like to say that we are sorry he is not happy with our service.? We found quality tenants that paid on time and did not damage his home.? The claim that we do not provide a detailed list of
repairs is countered by his own assertion and breakdown of the repair costs, it is confusing how he would know the breakdown yet still claim that we did not provide that breakdown clearly we did.? The client may be upset that he had to actually do repairs, as been his complaint in the past.? We are simply the property manager, it is his job to maintain and pay for the maintenance of his own investment.We do try to limit the costs of repairs to our clients but at the end of the day it is their responsibility and we are sorry that the below market charges and professionally guaranteed work that arranged for the owner were not to his liking, but again, we can only do our job and we did that with professionalism.? The client is correct, in an effort to create efficiency and make sure that the client's investment is protected and preserved we do deploy technology that allows the client to know the exact moment a tenant notifies us of a problem with his home.? In this manner everyone is notified and the approval process is begun immediately.? Most of our clients see this as an advantage and another example of our quality service vs our competition.With regard to the accusation that we talk bad about our clients to our customers, that is a facedly untrue statementwe do NOT!? We only give the customer the client's comments and we protect our client's investment and reputation at ever instance.? If a customer (tenant) has an opinion about an client (owner) it is a direct relationship to how a client treats the customer with regard to approval of work orders and directions we are given with regard to leases, rent collections, renewals, etc.? The clients demand for the tenants contact information was accomplished and delivered at his very first request.? Additionally, we can provide proof that the tenant has been given the owner's contact information as well.? Additionally the tenant has reached out to the owner several times and has called our office to complain that he has not responded.? We've instructed them that we are no longer able to communicate with them and instructed them to continue to try to reach the owner.? We continue to adhere to our fiduciary responsibility and create a smooth transition.? If this owner (past client at this point) has any other issues we are more than happy to assist.? We are transferring all leases and other required records and our staff is sad to see him go but we understand and want him to have smooth transition.? I am available to personally assist with any future needs.? The client has permission to contact me directly.? Michael G*** President of Commercial Operations, [email protected]

Please understand that part of the marketing we do includes MLS and over 60 other syndicated sites.  Additionally, we develop long-term relationships with other real estate professionals as part of our strategy to make sure that we have a deep list of qualified tenants to place in our client's homes so that they do not have long-standing vacancies.  Regardless of whether one of our internal agents found the tenant or it was placed through our other efforts, it was in fact our marketing efforts and relationships that caused the home to be rented by quality tenants.With regard to the tenants, they are completely happy with our service and how they have been treated by our company.  We have confirmed with the tenants to makes sure they have the owner contact information and the have confirmed that they do.  At this point we have performed at a very high level for this client and we will continue to assist him in a smooth transition.  If he is having trouble contacting the tenant we are more than happy to assist him with the transition at no extra charge.Again, hiring a property management company is not for everyone.  Understanding that the role of a property management firm to act at the direction of the client vs making decision 'for' the client is important.  Our goal when working with our client's is to protect their assets by giving them the information they need to make good decisions and by providing them with quality tenants that pay rent on time and take care of the home.  Sometimes tenants make a lot of requests for repairs, rather than seeing these requests as burdensome and contrary, many of our clients see these requests as someone watching after the home and the opportunity to repair and protect the value of their investment.  We strive to work in the best interest of our clients (home owners) and in this case as in all cases, we have done that. Again, this client has an opportunity to reach out to me directly.  I have investigated the complaint with my staff and I have even insured that they have double checked to make sure that this client has all of the information he has requested and he does.  I am not sure what more we can do as his request has been fully fulfilled and complied with.  I am always available to make sure this client is satisfied he need do nothing more than email or call me direct.  We have talked multiple times over the years and he actually has my cell phone number.  His attempts here are nothing more than to try to sully our good reputation.  I truly respect this client and will do all in my power to help but at this time, all of his requests have been answered and taken care of.  We are unclear what more he wants from our company?  However, we stand ready to help.  He just needs to contact me directly so that I can help.   Sincerely, Michael G[redacted] President of Commercial Operations.

Several factors affected the clients disposition with regard to the security deposit.  First and foremost, the client needs to understand that AZ Property Solutions makes no decision with regard to the deposit, those decisions are made by the owner of the property.  We are simply following...

the owner's direction with regard to this legal matter.  The complaint would be against the owner and his LLC, NOT AZ Property Solutions as all we do is present the facts and take direction from the owner.  We have NO LEGAL AUTHORITY with regard to security deposit disposition and are bound by a FIDUCIARY RESPONSIBILITY to do as instructed by our client when those instructions are not illegal and are within the realm of their reasonable and lawful request.Factors that affected the owners decision with regard to this disposition were as follows:1.  The tenant moved into this property while another property management firm was managing the property.  They did not turn over the original move-in inspection forms and the tenant did not and could not produce their copy of same inspection.   Therefore, the owner of the property determined all deferred maintenance in excess of normal wear and tear to the fault of the tenant.2.  The tenant was not ready for the scheduled move out inspection and was still moving their belongings when the inspector arrived to do the inspection.  The tenant was informed that the inspection would happen the following day and a lock box was put on the house for a return visit.  The inspector gave no indication to the tenant about the disposition of the security deposit because he was not able to do so given the fact that the tenant was still moving.  The tenant's assertion that they were told they would receive the entire deposit back is not factual as there was no official way to make that determination.3.  The tenant was a 24 hour hold-over and did not vacate in a timely manner, again causing problems with regard to their contractual obligation to vacate said home in a timely manner.4.  The final move-out inspection was completed and the tenant disposition was issued per instructions from the owner.  As directed, the tenant was responsible for all items not considered normal wear and tear and the owner of the property instructed AZ Property Solutions to withhold the deposit and deliver it to him as compensation for damages caused to the property by the tenant.  We represented our client lawfully and legally.  We informed the tenant of damages/disposition as required.  AZ Property Solutions has done nothing wrong and this complaint is actually a surprise to us as the tenant has made no formal request of redress with our firm.  I am available to speak with the tenant if they so desire to explain to them how they can redress this issue with the owner ... whom their complaint is actually against ...  Sincerely,Michael G[redacted]President of Commercial OperationsAZ Property Solutionsmg[redacted]@ps-america.com[redacted]

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Address: 6874 Highway 82, Glenwood Springs, Colorado, United States, 81601

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