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Gould Insurance Reviews (2)

I love the new managementThe girls in the office are so nice and kindThe concern for fixing things in a timely manner is amazing compared to the pastAlso being able to report issues via resident portal is awesomeI can't wait for the new amazing looking pool to openThank you for your great work to make this property the best it's ever been! On another note, the animal policy is not being followed by some residentsThe off leash animals is ridiculous and too many stray sick cats

I was handed a unit before it was ready and management refused to take any responsibility for not meeting the "ready by date"I was told it would be ready by Friday, Nov16th I recv'd the keys on the morning of Saturday, Nov 17th Upon entering into the apartment, I was greeted by one roach falling from the ceiling, a second roach racing across the floor in another room Doors gone or falling apart A kitchen that was nothing short of being absolutely disgusting Pest droppings under the kitchen sink and what appeared to be chicken bones in the warming drawer of the oven I was told that the unit would be cleaned that day, but when I returned the following day, Sunday, the unit still had not been touchedI gave management one more chance, but when I returned at 11am Monday morning, nothing; not even a phone call to alert me of the delay This had caused me to lose all faith and trust in the management of this property I had to pay extra days on the moving van and nights in a hotel I was willing, reluctantly, to allow management to clean the apartment or move me to another unit, if they would provide some form of reimbursement for the before mentioned expenses directly related to the mismanagement of the property manager, who says she knew nothing about the situation on that Monday morning that I went to find out what was going on with that unitI asked for the deposit to be returned since they were in violation of the lease, by not having the unit ready after days beyond modate as stated in the lease I never moved into this unit I turned in my keys immediately I've tried talking to the property manager, but she remains unwilling to negotiate

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